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Parc Soleil by Hilton Grand Vacations Club: Traveler Reviews

4.0 of 5
11272 Desforges Avenue, Orlando, FL 32836
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Parc Soleil by Hilton Grand Vacations Club
Ranked #39 of 328 hotels in Orlando
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936 reviews from our community

Traveler rating
    570
    244
    72
    29
    21
See reviews for
Families
482
 
Couples
276
 
Solo
20
 
Business
39
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winnipeg, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Nice Stay at a VG Property”
4 of 5 stars Reviewed November 27, 2012

Having taken the invitation to visit their 2 year old resort property, it met our expectations and we enjoyed the amenities available to us. Our studio was huge compared to industry standards. The bathroom was over sized as well. Unfortunately sound between adjacent rooms travels well and we could hear our neighbours quite easily, especially the two undisciplined kids.
Best part was the vacation club presentation. They were very professional with little to no pressure. It appeared they had no problems with our decision and delivered our promised gifts with no attitude or resentment. You can tell they did their due diligence before offering the program which is quite unique and worthwhile listening to. Fairly close to good shopping, groceries, restaurants, etc. Would stay there again.

Room Tip: Request a room 6 floors up or higher that faces Epcot and WDW. The evening fireworks are worth watc...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Awesome stay-great price”
5 of 5 stars Reviewed November 26, 2012

Stayed here for two nights before leaving on Disney Cruise. The rate was great for one bedroom unit. Full kitchen and the bathroom was amazing. Very modern and new. Great tub! The pullout was as comfortable as the bed-not your ordinary pullout with thin mattress and springs in your back. Great pools and slides for kids. Restaurant was amazing for both dinner and breakfast. Great service and TV's to watch football! Cannot say enough good things about this place!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Incredible”
5 of 5 stars Reviewed November 24, 2012

This was by far the best place I've ever stayed. Everything was perfect from the awesome pool to the full kitchen. We had a two bedroom suite where the second bedroom was a normal hotel room but my son loved having his own kitchenette. The maid only comes once a week but you can get more coffee, towels, etc any time you need it. The kitchen has pretty much everything you need including a stove, full refrigerator, microwave, and dishwasher.

Room Tip: Try to get higher up on the SE side of tower 2 so you can get a great view of the pool or I believe...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
“Wonderful hotel but terrible service!”
3 of 5 stars Reviewed November 24, 2012

We stayed on this hgvc for at least 7 or 8 times...all of them were extended stays. The suite is great, so functional and beautiful, the balcony is a great benefit...important for me! But this hotel is not upon Hilton standards at all. The frontdesk employees are always smiling and apologizing for everything you mention but they are never willing to solve the issues. When you ara an elite member you can just throw your card away since you only get two bottles of water and 2000 extra points. Big issue is the parking. When you come back late in the hotel you got no parkingspace at all. People looking for disabled parking never got a chance at all! Yeah, if you stay here whole day long. Before the beds were fantastic but I don't know what happened with it but our whole party is complaining of very bad backache! Not able to sleep at all. The housekeeping issue is a returning problem as well. When you are coming back in the hotel let say around 5pm or 530pm don't be surprised if housekeeping didn't take care of your room! Items ate missing in kitchen, you can mention this but again a big smile and apology but nothing will happen! There is nothing human or personal about this hotel, the management! You are here only to pay but service..no dear people don't expect any kind of service at all! They never want to compensate you whatever happened. For example we spend two nights in the suite whith a broken airconditioning, the temperature was like 92 Fahrenheit, so pretty hot. We were not able to sleep at all. Went to the frontdesk but no they were not prepare to compensate us in any way!

So yes the property is very nice but a lot of issues concerning to the service, housekeeping, parking etc. This is the first time I write a review because we didn't want to complain in public. We mentioned everything over and over again to the management but forget about this. Every effort is for nothing and a waste of time. Oh, and last stay we had to extend our stay with a few nights but us was told no we are not able to extend your stay. If you will get very ill they are just kick you out of the hotel. Terribly and a shame for the fact that they call this a Hilton!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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hiltongrandvacations, Manager at Parc Soleil by Hilton Grand Vacations Club, responded to this review
November 29, 2012
Thank you for taking the time to post your comments and feedback. I am delighted you find the resort beautiful and have stayed with us many times however, disappointed the service you encountered has been less than adequate. I have shared your comments with our management team who are working diligently to keep this from happening to our future members and guests.
We value your loyalty to Hilton and strive to deliver a first class experience.

Alexandra Daley-DiLibero
Resort Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Beautiful place to relax”
4 of 5 stars Reviewed November 21, 2012

We found our trip to Parc Soleil very relaxing. They have wonderful one bedroom suites - very large and well-equipped - and if you need an accessible suite with a walk-in shower, this is the best ever walk-in shower. The accessible suite is very near the elevators, a major plus for walking challenged. Also, the the walk-in shower has dual showers, one for the disabled individual at a lower height and one for the other family members at a regular height. The shower curtain is perfect and doesn't let the water escape as some other walk-in showers do. One downside of the accessible suite was the view - we had a view of the roof of the parking garage. The swimming pools are lovely, both shallow and deep and you can leave the more active pool to swim at the reflecting pool, if you prefer a quieter venue. The whirlpools are a great temperature - nice and hot. Overall, I would recommend having a car if you stay at this resort, as you tend to feel a bit cut off from Orlando shopping, dining etc. If you are looking for downtime & relaxation, you will definitely get it here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Parc Soleil by Hilton Grand Vacations Club

Also Known As:
Parc Soleil By Hilton Grand Vacations Club Hotel
Parc Soleil By Hilton Grand Vacations Club Hotel Orlando
Hilton Grand Vacations Club
Hilton Grand Vacations Club Orlando
Address: 11272 Desforges Avenue, Orlando, FL 32836
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotels in Orlando
#18 Romantic Hotels in Orlando
#25 Family Hotels in Orlando
#26 Business Hotels in Orlando
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on 52 acres in the heart of the attractions area in Orlando, Parc Soleil Suites by Hilton Grand Vacations is in close proximity to famous local attractions including Walt Disney World®, Universal Orlando®, SeaWorld® Orlando, Aquatica®, and is convenient to I-4 and more than 94 championship golf courses. Parc Soleil Suites features stylish studios and roomy one and two bedroom suites with balconies. ... more   less 
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Parc Soleil by Hilton Grand Vacations Club
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