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“Good hotel, poor breakfast” 4 of 5 stars
Review of Extended Stay America - Orlando - Lake Buena Vista

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Extended Stay America - Orlando - Lake Buena Vista
2.5 of 5 Hotel   |   8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)   |  
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Ranked #192 of 329 Hotels in Orlando
Ieper (Ypres), Belgium
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good hotel, poor breakfast”
4 of 5 stars Reviewed March 28, 2014

We stayed here for 4 nights during our tour of Florida and it was a pretty good choice. Our room had a view on the swimming pool and was quite comfortable. The kitchenette however was poorly equipped when it came to pots and pans. Fridge was a loud thing as well, but other than that, we had not much to complain about room-wise.

Breakfast was something else. Choice was poor and the breakfast room was way too small to host a decent breakfast experience for a hotel this size. Luckily, guests were allowed to take their breakfast up to their rooms.

The hotel was well located and had a shuttle service to Epcot. It ran twice a day and was on a first-come first-served basis. There was a dedicated staff member available who was assigned to answer all our questions about the parks, which was nice.


Overall, we'd recommend this hotel to anyone who doesn't care much about breakfast :-)

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, April 2, 2014
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our convenient location and friendly staff. I sincerely apologize for the maintenance issues you experienced during your stay. Please know, I am working with the staff to improve our maintenance policies so that this issue does not affect future guests. Your feedback regarding our fully equipped kitchens and free grab-and-go breakfast will help us in our efforts to continually improve our hotel.

Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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246 reviews from our community

Traveler rating
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    48
    13
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Any
English first
Baltimore, Maryland
1 review
3 of 5 stars Reviewed March 23, 2014

Breakfast was mediocre, pretty much just juice and prepackaged things. The room has an ant problem, had to throw out a bunch of food because of this. Too cramped. The pool is nice though so it could have been worse.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, March 25, 2014
Thank you for taking the time to write a review of your stay. I apologize for the level of cleanliness in your room and I am working with the staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We hope that you will give us another chance to provide you with a better experience in the near future!
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florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 23, 2014

Place is close to Disney in a nice and quite area. Staff are friendly and accommodating. Free breakfast is okay and free wifi is another big plus. Parking is not a problem. Rooms are newly renovated but it looks like they cut some corners in doing it. Coffee table top is peeling off already. Toilet paper holder is detached from the wall. Shower handle cover fell. Other that that , overall stay is great.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, March 25, 2014
Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our friendly staff, clean rooms and convenient location at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to providing you with another comfortable stay in the near future!
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Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 18, 2014 via mobile

We just needed a quick overnight place before going to Disney, and this hotel fit our budget, in a great location. It is near many restaurants, shopping and the freeway. It's also a short drive to the Disney parks and resorts. Our room was clean and large with a full kitchen, large bathroom and living area and two huge closets. Great quiet location and easy to get to from the freeway. We would stay here again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
1 review
3 of 5 stars Reviewed March 13, 2014

I stayed 3/10 for two nights with my boyfriend, and paid about $85 a night.
The space and linens were cleaner than expected overall. "Full" kitchen, nice tv, and very comfortable bed. Bathroom counter, kitchen counter, and dinning table had a decent amount of ants. Broken DVD remote, we reported the remote and it was never fixed, and we had very inconsiderate neighbors regardless of the "quiet hours". The breakfast was as expected, it was just whatever they can throw out: bread, bagels, coffee, apples, oranges, cereal, prepackaged muffins, milk, juice.
Overall it was okay, you definitely get what you pay for. I'm now more willing to spend more money for a different hotel.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, March 18, 2014
Sarah – Thank you for taking the time to write a review of our hotel. I am happy that you were satisfied with your room overall; however, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry that you experienced some noise disturbance from neighboring guests. Your comments will be helpful as we continue to improve our guest experience. We hope to have the opportunity to provide you with a better stay the next time you’re in the area.
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Memphis, Tennessee
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 9, 2014 via mobile

Bad experience- our room was "renovated" but it hadnt had a proper cleaning in MONTHS. (See photos) Room had an ant problem. The floors were FILTHY (we mopped ourselves with wet washcloths) Counter tops had brown film with food stains. Restroom smelled like old urine and rickety toilet seat was cracked and warped from urine moisture. We saw urine stains running down the sides of the toilet- had to clean that ourselves as well. Strange stains on the wall- Shower had a thick film of soap scum and the shower curtain smelled like sour mop water. The closet door was jacked up and would have been a hazard for anyone travelling with children. Since we didnt get our room serviced, we didnt bother leaving a tip- we left the place cleaner than when we arrived! (We are vigilant about tipping-this was a rarity for us!) Bring flip flops to avoid walking barefoot- and bring your own cleaning supplies- or better yet- perhaps go somewhere else!

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, March 17, 2014
I received a copy of your review and wanted to take a moment to personally respond. I am very sorry to hear that the conditions and cleanliness of your room were unsatisfactory. I have addressed these issues with our staff and shared your comments as well. We are taking the appropriate steps to ensure your experience is not repeated. We hope we have the opportunity to provide you with a better stay the next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 1, 2014

This is the third time that I have stayed in Extended Stay America in the past 2 Months. Minneapolis, Orlando and Lake Mary. Every experience has not been good specially this week experience. I checked in and apparently room service had been to the room since it was apparently fine. When I got to the bathroom bathtub and the toilet seat was dirty. I am never going to stay in any of the Extended Stay Americas again.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orlando - Lake Buena Vista

Address: 8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#161 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orlando - Lake Buena Vista 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stay Deluxe Orlando - Lake Buena Vista Hotel Orlando
Extended Stay Deluxe Lake Buena Vista
Orlando Extended Stay

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