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“Comfortable Stay” 4 of 5 stars
Review of Extended Stay America - Orlando - Lake Buena Vista

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Extended Stay America - Orlando - Lake Buena Vista
2.5 of 5 Hotel   |   8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)   |  
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Ranked #199 of 326 Hotels in Orlando
South Florida, Florida
2 reviews
2 helpful votes 2 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed January 25, 2014

When we arrived to check in, two other families arrived at the same time. Sheila was calm and courteous, as she worked quickly to get everyone checked in. Our room was clean and overlooked the pool. Since we keep kosher, it was nice to have a kitchen to cook food. The hotel was close to SeaWorld, so we didn't have to travel far. The grab and go breakfast had many kosher options to choose from.

Room Tip: If you are allergic to feathers, ask for different pillows.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, January 28, 2014
We are very pleased that our hotel was convenient for your stay and that our breakfast selections met your needs. Thank you for your compliments regarding Shela at check-in. We certainly hope we will see you again when you are in Orlando. Thank you for your review!
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168 reviews from our community

Traveler rating
    47
    68
    33
    7
    13
See reviews for
105
30
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Laval, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2014

First time stay but not the last. I have been travelling for many years mostly for business and I can say only this, it deserved the 5 stars I am giving this Hotel. Friendly, clean, great and spacious rooms. I Strongly recommend this hotel, I know where to stay in Orlando from now on.

Gaetan/Laval

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, January 27, 2014
Thank you for taking the time to post a review of your stay. I’m so pleased that your clean, spacious room met your needs. As well, I’m glad that you found our staff to be friendly during your stay. Customer service is a top priority of ours, so I am glad that we were able to meet that goal. We look forward to having you visit with us again in the future.
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Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 12, 2014

The air-conditioner did not work in the first room that we are assigned. I was woken up in the night from snoring from the person in the room next to us. In the morning we were greeted with the sounds of a gymnastics show in the room above us. Checking out and moving to a new hotel this morning!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Haven, Michigan, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2014

Absolutely love this hotel!! We got it by chance on Priceline. So happy we did!! Checked in early, no problem. She gave us a room overlooking the pool. Had so much room!! Very clean and so nice. Loved the kitchen area. Very well stocked with dishes & cooking etc. Maid service came and got the towels & garbage everyday. Didn't use the continental breakfast but my husband did get coffee through out the days which was always available. Beds were very comfortable with tons of pillows. Wi-fi worked great, also the television. AC worked great. Staff very friendly, always said hello & goodbye. Very easy to get to Disney World & Universal. Used the back roads which was nice not having to deal with so much traffic on the highway. Will definitely stay here again!! Thank you so much, had a great vacation!!

Room Tip: Had a room on the third floor. Very quiet, never heard anyone.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 7, 2014

Let me begin by saying I realize this is only a two star property and you typically get what you pay for. I booked this hotel through Priceline and on most bookings get good results but this hotel is not suitable for most. Also, I have wrote two reviews over the past 20+ years of hotel stays but feel everyone needs to know what to expect with this hotel. Thank goodness we only had a one night stay here... We started off by going into the first room assignment with the bed not being made dirty cups lying around and a horrific smell. We called down to the front office and they moved us to another room. After loading up our luggage we moved to our second room. Once we arrived we were very pleased with the smell and everything appeared to be clean. We dropped off our luggage and went to dinner as it was already 9 pm. Once we came back from dinner we turned down the bedding and found yellow stains and hair. Also, once we opened the bathroom door we noticed a mold smell that progressively got worse. We called down to the office and they wanted to move us again. My wife and I decided to not move but requested our bedding be changed. The lady at the front desk said she would send maintenance up an take care of this. Five minutes later a man showed up with sheets and pillow cases and promptly told us here is your requested bedding and left. We changed the bedding ourselves and finally went to bed about 1am. Needless to say we didn't sleep at all and felt dirty throughout the night. Upon checkout nothing was said. Please do your self a favor and stay somewhere else. Priceline review this hotel as it is no where near the rating given. My only expectation was to sleep in a clean room and this property failed miserably.

Room Tip: We did receive a very good price for this hotel. At the end of the day I would have paid double to g...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic Beach, Florida, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2013

We booked this hotel since we have 2 adults and 3 kids and need the sleep area and room for all of us in the room. Upon arrival it appears to be a new hotel or recently remodeled. Shana at the front desk checked us in quickly and made a lot of great suggestions for food and fun. We spent the first night checking out the lights at WDW Property Hotels, using MouseSaver.com suggestions for visting them for FREE and we had a great time. The next morning the breakfast was light and nice and helped get us off to Legoland!!! Only a 48 minute drive, oh and the kids had a blast. Hot tube worked great and was super for our tired legs. Room was big and well lite. Was a good Value!

Room Tip: All rooms are away from Highway, but we like the first floor away from the pool.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, December 6, 2013
Eddie - It was a joy reading your review of our hotel. I am so glad that you and your family liked your spacious, clean room and our hotel's location. As well, it is great to read that our staff provided you all with excellent service and that our grab-and-go breakfast got you energized for the day. We hope you had a great time at Legoland!

Again, we appreciate you taking the time to post this review and hope you will return to our hotel in the future.
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Horn Iceland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2013

I´ve been looking at some of the reviews here and after reading some of the negatives ones I thought I had maybe stayed at some other hotel. We stayed at Extended Stay for 26 nights in Oct - Nov. They are finishing renovating the hotel and some parts are not completely done. First I´ll get the negative stuff out of the way so as not to finish off on a sour note.As I said we stayed there for 26 night and as such it would have been nice to have a little more drawer space for our clothes. The AC was a bit loud and they did have a look at it but probably needs replacing (Actually we had stopped using it at night so it´s no biggie). The hot tube wasn't hot to begin with but was fixed quickly. The breakfast was nothing to shout Hooray for, the same menu every other day but was ample and we loved the very hot coffee 24/7. As this hotel is I think a 2 1/2 star hotel I didn't a 4-5 star accomadation and we got more than our money's worth. The desk staff was always polite and helpfull. The lady who cleaned our room was fantasic and it was like living at home with Mom and I can truthfully say we meet only polite and helpfull staff while staying there eventhough I thought some people enjoyed their jobs more than others or maybe they were only having a bad day.... We all do. The pool Garden was great sun from 10 - 4. We never got around to using the outside grills but they were there for our use. This hotel fulfilled everything we want on a holiday in Orlando and I would highly recommend it a friend. And who knows if the price is right I´ll be back next year.
We want to send our thanks to all the staff for a very enjoyable stay

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, November 25, 2013
Joann - We appreciate you letting us know that you enjoyed your stay with us, spending time at our pool. Thank you for bringing the issue with the hot tub to us so that we were able to fix the problem quickly. We are sorry for this issue, but are happy to read that we provided you with a clean room and great hot coffee. We appreciate you letting us know that the a/c unit wasn't working properly. We are sorry the this issue as well, but are happy to read that we provided you with our excellent staff members.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orlando - Lake Buena Vista

Address: 8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#32 Best Value Hotel in Orlando
#159 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orlando - Lake Buena Vista 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stay Deluxe Orlando - Lake Buena Vista Hotel Orlando
Extended Stay Deluxe Lake Buena Vista
Orlando Extended Stay

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