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“Never Again” 2 of 5 stars
Review of Extended Stay America - Orlando - Lake Buena Vista

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Extended Stay America - Orlando - Lake Buena Vista
2.5 of 5 Hotel   |   8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)   |  
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Ranked #206 of 327 hotels in Orlando
Saint John, New Brunswick, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Never Again”
2 of 5 stars Reviewed July 23, 2013

We actually had a friend book this for us and it was an extremely good rate but the room was gross. There were bugs in the room and we stuck to the carpet. The air conditioner was not working right. There was the last peoples food down the cupboards. we were there for 5 days and it stated on the 3rd or 4th day they would be changing the full beds and do a full cleaning. This did not happen as my daughter spilled a little juice on the bed sheet and it was still there when we left. The staff were all friendly but needless to say we left on the 5th day and went somewhere else as this was just too dirty. Thank goodness we were only there to sleep.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Carnmoney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 16, 2013

I stayed at this hotel from 16 June until 6 July. My flight from London had been delayed by 24 hours so I was quite tired when I arrived. I arrived to be told by a surly male receptionist that my booking had been cancelled but could not offer me any explanation as to why! After much arguing I was given a room. The accommodation was fine and the location of this hotel is great but it is let down by the staff. Very unhelpful and unpleasant. The hotel shuttle bus to Disney by past our hotel completely one evening. When I advised the driver of this he told me he had lots to do etc!! I had to plead with the driver to return us to our hotel. I was asked to pay $75 dollar deposit for damages which I was assured would be returned on my departure. On check out I was told I would receive a cheque in ten days, I had to argue with the manager to get my money back. I would not recommend this hotel as the staff were unhelpful and unpleasant.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

We stayed for the 4th of July week. The room was renovated, very clean and nice. The bed was very comfortable. We usually get allergies when we stay at hotels (even the expensive ones) and we didn't experience any allergies due to dust. The staff was very helpful. The continental breakfast was ok. I recommend it if you're traveling with kids and if you're staying for more than a couple of days.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2013

We booked this place months in advance. When we checked into the hotel the people next door were so loud we told the front desk clerk to find us another room. We told her about the noise and that we came there to get some rest. So we were moved from the first floor to the second floor.

The desk clerk put us on the second floor which was okay for a few days. Then the renovations started. Not only noise from the renovation above us, but the crew was noisy and yelling outside. The desk clerk never mentioned anything about a renovation.

The general manager told us we should have told her about our problems before I e-mailed her directly. Then she offered to move us to another extended stay which we had tried to book online, but they were full according to the online booking.

Yes, we had gone online looking for another similar place to stay before we e-mailed the general manager.

What really upset us is that since we had booked months in advance they should have notified us that the work would be going on while we were going to be there. That did not happen. Had we been notified we would not have stayed there and they probably knew this at corporate. So corporate is a lot to blame for what happened.

If telling someone working there isn't getting back to the general manager then the general manager needs to hire other people. The general manager told us we should have told her when we saw her. The first time I saw her I did try to tell her, but she was busy talking with a construction worker. I do not go out of my way to tell someone something when I am a guest and they ignore me to talk to a worker.

Then in her e-mail she made it sound like I had seen her every day. I saw her once after that first encounter and then when we were leaving. I began to wonder if she knows what is really going on there and if her mind was out to lunch.

I have known her for a long time, but stress can play games on the mind. Apparently she was moved from another hotel to take over this one. That in itself can be stressful.

I also know that corporate people are not the brightest people in the world. They plan things and the last to know are the people that actually have to deal with the issues. Just watch undercover boss and that alone shows how stupid the corporate people are about what is really going on in a company.

Even with all the negative things I think the stay was overall very good. That is after I realized what this general manager was going through. Being thrown into a complete remodel of the hotel and many things going on beyond her control.

I believe if someone goes back there they will enjoy their stay because I have stayed at another hotel this general manager ran, I believe she will run this one the same and the other one was run great. It takes time when you are given another hotel to run to put everything together.

I would suggest everyone complaining to give it a try again. And if it turns out the same then let all of us know and let the general manager know as well as the corporate offices.

Did anyone even notice that the name was changed on these hotels?

I have stayed in 5 plus star hotels in the U.S. and around the world that were worse or at least not any better.

May 2013 to June 2013.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 20, 2013

I stayed at this hotel from June 18-21, 2013 and was surprised with the service I received since I chose this hotel and chose to pay the difference of a 3 day stay rather than stay at a resort. The room was nice with a poolside view, but that was the extent of the niceties. On the first night we accidently left our rental car running and it was allowed to continue running from 6pm to 10 am the next morning without notification. There was no rack in which to sit our luggage so we ended up sitting it on the coffee table and nightstand. The remote to the DVD player was missing and when we returned from the store on our last night, it was raining in the lobby. Not a good advertisement for this hotel. But to this hotel's credit, it is close to major attractions, restaurants, shopping centers and gift shops.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2013

From the location to the staff all the way to our room I absolutely loved this hotel stay! I choose this hotel based off of pictures and reviews I read from previous reviewers, they did not disappoint. The location is secure, a little remote but dead center of everything you need, and close to all the major attractions. The staff was friendly, willing to assist and knowledgeable. Our ROOM was one of the newly renovated rooms, we choose the 2 double beds with sofa sleeper suite. The decor was AWESOME, very modern home away from home feel. I loved the space in the living area, kitchen, and 2 separate closets. Made a video on youtube at http://youtu.be/pJybCxdKHyA, u can see for yourself. There was a channel guide with ALL the major kids channels (cable is a plus), DVD player, and free Wi-Fi. Con: The night before we left we noticed the AC was leaking and caused the area around the unit to get wet. Since we were leaving we did not notify the staff, and as I type I'm thinking I still didn't tell them at check-out.

Room Tip: We stayed on the 3rd floor, facing the parking lot on Lake St.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review, June 25, 2013
Staysea - I appreciate you taking the time to write such a wonderful and detailed review of your stay with us. I am so glad that our room fit your needs, the staff was helpful, the amenities were suitable and our location was convenient.

Thank you so very much for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

First surprise was the breakfast: the best of many ESH I've been before. Variety, quality and quantity. Even for brazilian preferences for breakfast (quite different from the american one), I was really pleased. Congratulations!

Second surprise: not a good one ... The furniture was not exactly I am used to find in others ESH, with lots of signs of wear. The kitchen look old and rusty. But I think it is about to change, since the hotel had one entire floor being refurbished (and I assume the others will too). I hope the furniture will be changed, too.

Otherwise the usual that you can expect from the brand: courteous and attentive staff, cleaniness and efficiency but I kind of missed Kate-Lynn Webb, manager at the ESAmerica at Westwood Blvd. She really make you feel at home, even away from home! Kate, I could not get back to your hotel this time but I promise to do my best next time!

Room Tip: Expect a silent location, since the street where the hotel is located is relativelly quiet. But I re...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orlando - Lake Buena Vista

Address: 8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#120 Business Hotel in Orlando
#206 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orlando - Lake Buena Vista 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Orlando - Lake Buena Vista Hotel Orlando
Extended Stay Deluxe Lake Buena Vista
Orlando Extended Stay

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