We booked this place months in advance. When we checked into the hotel the people next door were so loud we told the front desk clerk to find us another room. We told her about the noise and that we came there to get some rest. So we were moved from the first floor to the second floor.
The desk clerk put us on the second floor which was okay for a few days. Then the renovations started. Not only noise from the renovation above us, but the crew was noisy and yelling outside. The desk clerk never mentioned anything about a renovation.
The general manager told us we should have told her about our problems before I e-mailed her directly. Then she offered to move us to another extended stay which we had tried to book online, but they were full according to the online booking.
Yes, we had gone online looking for another similar place to stay before we e-mailed the general manager.
What really upset us is that since we had booked months in advance they should have notified us that the work would be going on while we were going to be there. That did not happen. Had we been notified we would not have stayed there and they probably knew this at corporate. So corporate is a lot to blame for what happened.
If telling someone working there isn't getting back to the general manager then the general manager needs to hire other people. The general manager told us we should have told her when we saw her. The first time I saw her I did try to tell her, but she was busy talking with a construction worker. I do not go out of my way to tell someone something when I am a guest and they ignore me to talk to a worker.
Then in her e-mail she made it sound like I had seen her every day. I saw her once after that first encounter and then when we were leaving. I began to wonder if she knows what is really going on there and if her mind was out to lunch.
I have known her for a long time, but stress can play games on the mind. Apparently she was moved from another hotel to take over this one. That in itself can be stressful.
I also know that corporate people are not the brightest people in the world. They plan things and the last to know are the people that actually have to deal with the issues. Just watch undercover boss and that alone shows how stupid the corporate people are about what is really going on in a company.
Even with all the negative things I think the stay was overall very good. That is after I realized what this general manager was going through. Being thrown into a complete remodel of the hotel and many things going on beyond her control.
I believe if someone goes back there they will enjoy their stay because I have stayed at another hotel this general manager ran, I believe she will run this one the same and the other one was run great. It takes time when you are given another hotel to run to put everything together.
I would suggest everyone complaining to give it a try again. And if it turns out the same then let all of us know and let the general manager know as well as the corporate offices.
Did anyone even notice that the name was changed on these hotels?
I have stayed in 5 plus star hotels in the U.S. and around the world that were worse or at least not any better.
May 2013 to June 2013.
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- Also Known As:
- Extended Stay Deluxe Orlando - Lake Buena Vista Hotel Orlando
- Extended Stay Deluxe Lake Buena Vista
- Orlando Extended Stay