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“Excellent hotel and staff!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Universal Studios Orlando

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
2.5 of 5 Hotel   |   5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)   |  
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Ranked #121 of 326 Hotels in Orlando
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Excellent hotel and staff!”
5 of 5 stars Reviewed October 15, 2012

We stayed at this hotel for our family summer holiday and had a fantastic time. Staff were very helpful and went out of their way to make us happy and very comfortable. All we had to do was ask and the attitude was "if we have it, you got it". Nothing was too difficult for them to do to make you happy and want to come back. Free breakfast was brilliant with lots to choose from (hot and cold). In my opinion, this hotel could easily pass for a 4* as we have stayed in a lot of different 3* hotels in Florida and none of them can compare with this one. Room was very clean and comfortable and any request was very quickly met. Laundry room was very useful as the kids were able to use the swiming pool at the hotel and the hotel next door as well as visiting wet'n wild without being short of swimsuits. Front desk even helped with the change to use the laundry facilities! This is one hotel where they have thought about everything for a brilliant customer experience. Well done all!.... and Thanks.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, October 17, 2012
Thank you for the awesome review!! And the 4 rating! We realize there are several choices in Orlando and we are all very pleased we exceeded your expectations. Thanks for sharing your comments!
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552 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012 via mobile

Stayed at this hotel more than 10 times. Good location and always great. Highly recommended and we continue to stay! I always stay here when I'm in Orlando, which is regularly. Never had any issues and front desk has helped with everything needed.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, October 9, 2012
Thank you for continuing to choose our hotel for your Orlando trips. We appreciate your loyalty and look forward to seeing you again!
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Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2012

Stayed here one night before our cruise. No major problems. Room was a bit on the small side but clean. Free breakfast was great but we did have trouble finding an empty table. Free internet use in the lobby was nice. Overall, good place to stay. I would stay here again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, October 5, 2012
Thank you for the review and we are pleased to hear you will return! Have a good day.
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Fremont, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2012

We came to this hotel last week from Ohio due to the death of our mother/mother-in-law. The hotel was very nice. The continental breakfast that they served each day was very good with a nice selection of foods to choose from & there was coffee ready 24/7. The rooms were clean (but with a few small ants in the bathroom), the pool was nice & clean as well. The cleaning staff visited our room each day & made our beds and supplied fresh towels. I especially enjoyed the staff at the front desk. Each person that I spoke with whether day shift or night shift was always super friendly (shout out to Ruthie!) & helpful.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, September 19, 2012
Ruthie will be pleased you remembered her and that you enjoyed her company. Thank you for the review and we hope to see you again. Have a great day.
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Haines City, Florida
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 6, 2012

I stayed at this hotel for one nite because I was unsure how my house that was under renovation was going to react to the potential bad weather predicted. I booked online using priority club points and was pleased with the service and room - as I had stayed here before. When I checked out the next morning I was in a hurry to get to work and didn't realize I was charged for the nite. When I contacted the hotel via email - I was pleasantly surprised at how quickly they not only responded, but reversed the charge on my credit card. I will most definitely recommend this hotel to anyone planning to be in the Universal area -- even tho I actually live within an hour of the location.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, September 19, 2012
Thank you for your comments, and we apologize regarding the incorrect credit card charge. We are happy to hear the staff corrected this immediately. Thanks for the recommendation and have great day.
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Las Vegas, NV
Top Contributor
94 reviews 94 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 4, 2012

This Holiday Inn is not like others we have stayed at. The room was really small like a studio apartment. The bathroom has only a stand up shower. This was all OK for us since we had no kids with us.The air conditioning in the hall to our room was as cold as a meat locker. The free buffet breakfast is great, no shortage of choices. There is a Wendy's next door for quick bites. Other restaurants are within a mile or two. This is fine if you have a car. We didn't so we ate dinner at the parks or CityWalk before returning at night. There is a free shuttle to the parks but you need a reservation. Be at the desk early morning to secure one. Our first day the bus broke down in the parking lot and after an hour we were told they didn't have another available. So we were on our own. Walk two miles to the parks or call a cab. Luckily for us a family from Jacksonville Florida gave us a ride. And to them I say THANK YOU again. All other shuttles were running the remainder of the trip. This hotel was clean and staff very friendly and helpful. A good value overall.

Room Tip: Not a great view from any side so I don't think it would matter.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, September 5, 2012
We appreciate the good overall value comment! Thank you for the detailed review. We apologize that the shuttle bus broke down your first day and happy to report no bus issues since that day. Again thank you and we appreciate you chose our Holiday Inn Express to host your Universal vacation.
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St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2012

We stayed for 3 days. This hotel is clean and the staff was wonderful. It is located close to everything we wanted to do in Orlando. For the Price you just can't beat it. I was pleased with the breakfast nad very happy to have my flavored coffee cream. We had a small issue in or room and the staff had it fixed in less than 10 minutes. It is just down the street from Universal. It was less than 3 minutes from Wet and Wild and a great outlet Mall. We will go back.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, September 5, 2012
Thank you for the review and we look forward to your return visit! Glad you enjoyed the breakfast and your stay. We are in a great location close to restaurants, shopping and attractions. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#105 Business Hotel in Orlando
#121 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando

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