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“Mr F Thompson” 4 of 5 stars
Review of Hard Rock Hotel at Universal Orlando

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Hard Rock Hotel at Universal Orlando
4.0 of 5 Hotel   |   5800 Universal Blvd, Orlando, FL 32819   |  
Hotel amenities
Ranked #42 of 327 Hotels in Orlando
GreenLeadersBronze level
Orlando
1 review
3 helpful votes 3 helpful votes
“Mr F Thompson”
4 of 5 stars Reviewed February 14, 2014

Good quality hotel and staff all friendly, worthy of a 5 star hotel as expected, however:-

The only down side to our stay at Hard Rock was the charge for parking during our entire stay. We often stay at 5 star hotels but rarely pay for parking. This was disappointing and not necessary as it should be complementary. Charges should only apply to visitors which would make more sense.
We booked our holiday with Virgin so had no idea about these charges which were 18 dollars a day + tax.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Orlando
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2014

I took a couple of friends to the Hard Rock Hotel. It was the first time any of us ever stayed there. The vacation was awesome! The hotel staff went above and beyond our expectations. The food at "The Kitchen" was incredible. We had only planned on eating there once so we could try other places, but we ended up eating there three times. The rooms were huge and very comfortable. I would recommend the Hard Rock Hotel to anyone. We are already planning our next trip there. :)

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massapequa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2014

The atmosphere, the room, the lobby, the pool were all amazing. Friendly friendly staff throughout the hotel. My wife and I had an amazing few days away without the kids, and we loved of every minute of it. Will certainly stay here again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldsmar
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 13, 2014

Check out Groupon, you can get a much better deal..be prepared to pay 3.50 plus tax for a cup of coffee, 20.00 pp for a mediocre breakfast buffett and tip twice for the bell hop (they use one guy to load the cart and one guy to unload at your room) 18.00 plus tax to self park!!! crazy.. I l ive in florida there are much better deals out there!

  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 13, 2014

The location is awesome, situated in a well maintained parklike landscape right at the Universal Orlando parks, offering most all amenities you can think of.
Friendly staff with helpful attitude, some areas could need a little revamping but still ok.
I recommend this hotel für its unique location and the extra "HardRock" Feeling.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 12, 2014

2 weeks of amazing fun, service, people, comfort and luxury at this fantastic resort.
Stayed Club 7 Rock Royalty. Room was two Queens which were similar to uk kingsize. everything you needed in the room even an umbrella for the rainy days ! The room is a little small for family of 4 however you shouldn't be in the room for long as so much to do on the resort. The team in club seven lounge made us feel special with their professionalism, care and can do attitude. The breakfasts, snacks drinks hot and cold (including champagne and beers and wine between 5-7pm) cookies and hot chocolate in evening are all worth paying for Club 7. The free wifi in rooms and areas of hotel, free shuttle buses, water taxis to the theme parks, the fantastic heated pool with flume and free express access to the the parks all make the experience of staying at Hard Rock a brilliant choice for a family holiday.
Our thanks go especially to Nan and Junior club seven and Janelle (poolside waitress) they made our holiday one that we will always remember.

Room Tip: If looking for pool view you must book level 7 as trees obscure the lower levels view of pool. We...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, February 18, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Thank you for the wonderful review! Our Club Concierge Team up on the Rock Royalty Level really do know how to make you feel like Rock Stars! It is great to hear that Nan, Junior and Janelle made such an impact on your stay. We are all devoted to creating authentic experiences that ROCK and we look forward to welcoming you back! Rock On!
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Clarksville, Tennessee, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 12, 2014

Staying at the Hard Rock is awesome. We have stayed there a couple of times after trying some of the other Universal resort hotels. The other ones just seem a little stuffy to me. The benefit of having Express pass while staying at any of the Universal resorts makes the extra cost well worth it. I enjoyed just relaxing in the pool and having my drinks delivered right to me. I look so forward to my next visit.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Orlando
#27 Green Hotel in Orlando
#34 Family Hotel in Orlando
#34 Business Hotel in Orlando
#46 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock 'n' roll superstar at the exciting Hard Rock Hotel at Universal Orlando® You’ll feel like rock 'n' roll royalty with impeccable accommodations, a wealth of recreation and personal service and attention fit for an "A-List" celebrity. The Hard Rock Hotel is lively, yet laid back. Classy, yet totally casual, with a sand beach pool that immerses you in sound, not just water; authentic rock 'n' roll memorabilia; the legendary Palm Restaurant and more. You don't have to be a rock star to stay at Hard Rock Hotel. But after just a few hours, you’ll definitely get used to living the lifestyle.Hotel guests also enjoy an exclusive package of theme park benefits, including:* Early Park Admission† to Islands of Adventure, one hour before the theme park opens (valid theme park admission required)* Universal Express ride access* to skip the regular lines throughout both theme parks - a FREE benefit worth up to $87 per person, per day (valid theme park admission required) * Complimentary water taxis or shuttle buses to make getting around the resort fast and easy so you can make the most of your time* And more. ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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