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“Wished we could stay longer” 5 of 5 stars
Review of Hard Rock Hotel at Universal Orlando

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Hard Rock Hotel at Universal Orlando
4.0 of 5 Hotel   |   5800 Universal Blvd, Orlando, FL 32819   |  
Hotel amenities
Ranked #47 of 328 hotels in Orlando
GreenLeadersBronze level
Toronto, Canada
Top Contributor
79 reviews 79 reviews
54 hotel reviews
Reviews in 40 cities Reviews in 40 cities
63 helpful votes 63 helpful votes
“Wished we could stay longer”
5 of 5 stars Reviewed January 13, 2012

Unfortunately we stayed only one night, but what a great hotel. We were upgraded from standard to king studio and club floor privileges. Gorgeous rooms, and clean. Quality food on club floor and we had breakfast and early evening snacks. Beautiful room. The best thing was the pool area. I regret not having enough time to use the fantastic fitness room. Spacious lobby. Service was extremely friendly. Unfortunately had lots of problems with my room keys, had to have re-programmed a few times (for a one night stay)
Check in early am, room not ready, left with luggage services and got our room keys to take advantage of express pass privileges. I was texted at 3 pm that room was ready. Had a two day hopper pass and it was perfect. At Universal until 4 pm, went back and had snacks, swam in the pool and went to IOA at 8 p.m. Park was open until 11:00 p.m. So we went to Harry Potter, got butter beer, visited Ollivander, rode Dragon Challenge and Forbidden Journey (2x). Then went and rode Hulk and spiderman. Loved IOA. Didn't have to take advantage of early admission to Harry Potter so went to IOA again at 9:30 a.m. The park was really packed but express passes allowed us to ride all our favourite rides with minimal wait.
Will definitely return to Hard Rock Hotel.

Room Tip: One night stay allows you to use your room key as express pass for two days. So buy a 2 day park pa...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (624)
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English first
Dallas, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 13, 2012

We took a last minute trip to Orlando and stayed at the Hard Rock Hotel. The hotel was awesome and the staff was even better! We had a regular double room booked and could not check in until 4pm so they upgraded us to a suite for the inconvenience. Pool was awesome, food was great, and the room was superb and beautifully decorated. We had access the the concierge lounge which had complimentary coffee, bottled water, snacks, etc. The staff was above and beyond and took care of our every whim including the waiter at the pool getting us a 3 hour late check out for free so we could hang out by the pool longer. They set up all our park passes, cars, dinner reservations, etc. Beds were new and excellent and the room had blackout curtains so we slept really late. We will go again!!!

Room Tip: Concierge lounge on 7th floor was a great perk.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, January 27, 2012
Thank you for your amazing feedback about the Hard Rock Hotel at Universal Orlando! We are very excited to hear that you enjoyed excellent service and we hope to see you back. Rock on!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen Scotland
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2012

we booked just the one night so we could take advantage of the front of line passes with the room key.
'checked in' at 8am so we could get our room key, no problem at all...headed off to universal.
Rooms were beautiful. bathrooms were massive, Tv channels were great, coffrr/tea machine did everything but dance!!
Only complaint i would have is that we only booked the one night :(

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerly, Rhode Island
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 12, 2012

We stayed at the Hard Rock hotel in Orlando January 2,3,4 on the 7th floor Concierge level.
and were treated to an experience that made us feel like 2nd class citizens not rock stars.

The hotel more closely resembles a one star motel. Filthy, run down, poor service.

The concierge level does not have cold drinks but you can get cups of ice. Lunch was an offering of bags of pretzels and cheetos and warm sodas. We had to ask for warm bottles of water if we wanted water because it was not readily available. The dining area was filthy with no one cleaning the floors or tables. Mashed food in the carpet, on the tables and chairs was standard. No nightly turn down service. Our rooms were not cleaned until after 4pm every day.

The second night there when we returned to our room the lock was not working properly and we couldn't enter our room. It took the engineer well over an hour to fix it. When we asked to be compensated for the inconvenience we were reluctantly given 4 drink cards for the Velvet Lounge then told that it didn't allow children. We had 3 kids with us under the age of 13 and had to wait in the lobby until after 10pm to get into our room. The same experience happened the 3rd night only we were not given drink cards. Locked out of our room until after 10pm again. When we asked the managers Eric Delvin and Al Patnik to compensate us in some way they refused then reluctantly took $17.00 off our room charge. We demanded a room change and were given a room across the hall but the hassle of moving because the door still wasn't fixed was a nightmare and we were tired after being at the AWESOME Universal parks all day. We are a family of 5.

We have spoken to several people about our experience and appartently it is general knowledge that this hotel is known to be run down and provide poor service. Wish we would've known that before wasting our money. We have since been told that the Portifino hotel is a much better choice. Next time we will stay there.

Any reviews to the contrary about Hard Rock are likely written by people employed by this hotel because I cannot believe anyone would be happy at this hotel.


The second night

Room Tip: Do not chose this hotel if you want a good room.
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  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 12, 2012

We stayed at The Hard Rock for 2 nights between 30th oct and 2nd nov 2011. we were a party of 19 and we were married at the Hard Rock cafe on halloween. I cannot begin to tell you how fantastic our time was there,right from the moment we all landed there.The staff are amazing right down to the cleaners they all have a smile on their faces and nothing is too much trouble.We stayed on the 7th floor club level,yes it was a little more expensive but soooooooooo worth it. The hospitality room and staff was amazing and i dont know what the few people who do moan are talking about The food and drink was top class and let me tell you they are far beyond just snacks you can easily fill your boots and its constantly being replenished. Nobody is looking to see how much you are taking and if you are traveling with kids it pays for itself ten fold. The drink are all premium makes and they do not cut corners anywhere even the continental breakfast was massive in choices and again it was all lovely and fresh.We had our evening reception meal in the hotels restaurant "The Palms" OMG is all i can say i have never tasted food so good and topped my wedding day of fantastically and hy i even wen on the hulk roller coaster in my wedding dress !!! how rock and roll was that??. I only hope and pray we can afford to revisit this year for our anniversary and its a truly unforgettable place and just to note dont think im getting caught up with the whole awe of orlando as it was our 13th visit there and we have stayed many places there but nothing compares to the Hard Rock Hotel .

Room Tip: All rooms are excellent but i would highly recommend the 7th floor
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whittier, California, United States
1 review
5 of 5 stars Reviewed January 11, 2012

Great Service....King Suite Was off the chain!!!....They make you feel like a Rock Star!!!

Room Tip: Suites with outside Balcony are awesome!!!!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 11, 2012

Great food great service. Try the burgers. The service was very friendly. They even take your picture, for a price. Make sure if you eat at Hard Rocks to get their card it saves you money in the long run. Great place to end your busy day at Universal Studios.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Orlando
#20 Green Hotel in Orlando
#43 Family Hotel in Orlando
#47 Top resorts Hotel in Orlando
#50 Romantic Hotel in Orlando
#79 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Official Description (provided by the hotel):
Live like a rock 'n' roll superstar at the exciting Hard Rock Hotel at Universal Orlando® You’ll feel like rock 'n' roll royalty with impeccable accommodations, a wealth of recreation and personal service and attention fit for an "A-List" celebrity. The Hard Rock Hotel is lively, yet laid back. Classy, yet totally casual, with a sand beach pool that immerses you in sound, not just water; authentic rock 'n' roll memorabilia; the legendary Palm Restaurant and more. You don't have to be a rock star to stay at Hard Rock Hotel. But after just a few hours, you’ll definitely get used to living the lifestyle.Hotel guests also enjoy an exclusive package of theme park benefits, including:* Early Park Admission† to Islands of Adventure, one hour before the theme park opens (valid theme park admission required)* Universal Express ride access* to skip the regular lines throughout both theme parks - a FREE benefit worth up to $87 per person, per day (valid theme park admission required) * Complimentary water taxis or shuttle buses to make getting around the resort fast and easy so you can make the most of your time* And more. ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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