Wow, i have been a business traveler now for over thirty years and have never been treated like this, ever. We booked early for a conference, along with multiple early day arrival to try and get a simple king size bed. Even though at reservation, our contact commented that it was good we called when we did to lock in our room, it carried zero weight. The manager at check in "Gabriel E." treated us as liars. He wanted to see our confirmation email, which we showed him. He knew that it would not directly state the room type, as he intimated. But, we make a call, prepay for our room, we are told info, and then we receive a confirmation number. Why would we think any different. The simple truth is, our conference, which i am sure booked at least 250 rooms, received a discount, so we were booted. Even that is ok, but come on man, treat us with a little respect as you take the greenbacks out of our back pocket.
- Official Description (provided by the hotel):
- Celebrate la dolce vita — the sweet life — at Loews Portofino Bay Hotel at Universal Orlando®. Located at Universal Orlando® Resort, this luxurious hotel re-creates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes. Hotel guests enjoy spacious guest rooms featuring authentic Italian furnishings, impeccable and attentive service, an opulent spa, three themed swimming pools and exceptional dining. Hotel guests also enjoy an exclusive package of theme park benefits, including: * Early Park Admission† to The Wizarding World of Harry Potter™, one hour before the theme park opens (valid theme park admission required)* Universal Express ride access* to skip the regular lines throughout both theme parks - a FREE benefit worth up to $87 per person, per day (valid theme park admission required)* Complimentary water taxis or shuttle buses to make getting around the resort fast and easy so you can make the most of your time * And more. ... more less
- Reservation Options:
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- Also Known As:
- Loews Portofino Bay Resort
- Portofino Orlando
- Portofino Bay Hotel Orlando