Was staying here for a conference. First off, the manager was extremely nice and accommodating. Our flight in was cancelled due to weather and we missed a night of our reservation and he didn't hassle us and took the charge off no questions asked.
The hotel itself was nice enough. The pool area was very nice and the location was good, directly across from Universal. The rooms were alright. A little outdated, the furniture looked worn down.
I also experienced a few real negatives during my stay. One was there was hair all over the shower wall (not mine) and I didn't notice it until I was in the shower. I called down to the desk asking if someone could come clean it. No one came. Late in the afternoon I called again saying I wanted to make sure this was done before my next shower....No one came. That evening I asked the manager at the front desk to take care of it. NO ONE CAME. The next morning I once again took a shower with someone elses hair smeared all over the place. Left my room as I had to go to the conference and figured OK, they'll clean it when they clean my room...Did not happen. It was still there after someone came to clean my room. I called the desk now pissed, and someone finally cam to clean it.
Second, the first morning I wake up to take a shower and the water was cold. I had to wait a half hour for someone to show up and fix the boiler making me late for my first session of the conference. Next day SAME THING! This time someone came up faster though.
The breakfast place is also insanely out of control expensive and not worth it. Do not eat there.
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- Also Known As:
- Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
- Doubletree Orlando
- Orlando Doubletree
- Doubletree Universal