Attended convention at OC CC. Rosen just across the street, very convenient. Bell staff really all the staff most friendly. Room very clean and just updated and done so nicely, no bathtub up to the ceiling redo, all new tilework, tub and flooring. nicely done. could use a few more amenities, like newspaper, etc. If they have a program for loyalty I was not aware of it. But room was nice, good view of city and cc. Bell staff prompt. food service very prompt and food good. Great open late deli-store for all the things you like to have in your room or if you forgot something , medicines, even wines. Also good casual dining and fine dining onsite. Very comfortable environment for families or woman business traveler alike. All my requests were done cheerfully and promptly. Check out their bag program. I checked my US Air always heavy bag , went off to the last day of my convention and then just jumped in town car to airport -great service. I never had to deal with lugging a heavy bag around the whole check out traveling home process. Great unique service! My one suggestions is a few more business amenities and could use more tv channels.