We booked this hotel 7 months in advance (booked in June for January visit). We guaranteed the room with a credit card for late arrival as our flight wasn't arriving until after 5:00 pm. We arrived at the hotel around 7 and were told that our reservation was canceled that day. We were told that check-in time was 3:00 and that they gave us a "grace period" until 4:00. When we showed them the printout with our confirmation number, credit card info, guarantee, etc., they didn't apologize. They just said that they couldn't hold the room past 4:00 and then gave us an $8 cab voucher. The cab driver said something along the lines of "they do that when the hotels are all full and people want rooms for a week". We only booked 3 nights. So, traveler -- beware. We have never had this experience before.