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“"Guaranteed" reservation was cancelled” 1 of 5 stars
Review of Rosen Centre Hotel

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Rosen Centre Hotel
3.5 of 5 Hotel   |   9840 International Dr, Orlando, FL 32819   |  
Hotel amenities
Ranked #109 of 326 Hotels in Orlando
Seattle, Washington
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“"Guaranteed" reservation was cancelled”
1 of 5 stars Reviewed January 26, 2013

We booked this hotel 7 months in advance (booked in June for January visit). We guaranteed the room with a credit card for late arrival as our flight wasn't arriving until after 5:00 pm. We arrived at the hotel around 7 and were told that our reservation was canceled that day. We were told that check-in time was 3:00 and that they gave us a "grace period" until 4:00. When we showed them the printout with our confirmation number, credit card info, guarantee, etc., they didn't apologize. They just said that they couldn't hold the room past 4:00 and then gave us an $8 cab voucher. The cab driver said something along the lines of "they do that when the hotels are all full and people want rooms for a week". We only booked 3 nights. So, traveler -- beware. We have never had this experience before.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2013

We stayed here for 3 days over Christmas and for 2 weeks in January. First of all, the location is a prime spot for most things. We went for pleasure and found easy access to all the local parks (Seaworld, Aquatica, Wet N Wild, Universal, Islands Of Adventure) on their own scheduled busses or via the trolly stop right out side the hotel. It's well within walking distance to Pointe Orlando as well as most of what International Drive has to offer. You can even walk to Seaworld & Aquatica from the hotel. There is a covered walk way over to the convention center as well as a HUGE convention area within the hotel.
Check in was a breeze, quick service and was offered a high room or a low room. We chose a high room as the views are pretty good. The rooms are nice and large, with plenty of storage and great beds! The bathroom and sinks were separate which was nice. The cleaners were nice, however they didn't come until late afternoon which wasn't perfect as that's the time of day we are normal in the room relaxing. There is plenty of choice for food in the hotel. It boasts several restaurants from formal to quick service, a nice large bar as well as a pool bar which seems to be seasonal (It was never open while we were staying there). The pool is great, generally very quiet which was an added bonus. We spent many nights sat in the hot tubs with wine!
Minor complaints being the washer/dryer are really not great, we had to put our washing in the drier several times and even then it was a little damp. Valet parking is about $20 and self parking is $13 I believe, there is also a good 5 minute walk to self parking which wasn't much of a problem but I imagine if you're not much of a walker due to disabilities, it wouldn't be great.
Overall it's a good resort in a good location with good service and considering how little we paid to stay here, we'd definitely come back here again!

Room Tip: Higher floors have faster elevators. Ask for a Seaworld room. Smokers ask for a room furthest away f...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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York, Pennsylvania
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 26, 2013

Very nice, clean and well appointed guest rooms. Several great restaurants to chose from, and a relaxing spacious lobby area. It's definitely a busy place when there are large conventions in town (like when I was there), but the staff is prepared and handled it well.

Room Tip: If you are attending a convention across the street, find out which area of the Convention Center it...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Torquay, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 26, 2013

A very good hotel that is well located, clean and has a relaxed feel to it. The hotel is huge but isn't easy to find when driving and would benefit from improve signage, look out for a large hotel without an illuminated sign near the roof near that is near the Peabody Hotel. Another useful land mark to help find the hotel is the foot bridge over International Drive that joins the Convention Centers which is very close to the hotel entrance. Pointe Orlando can be found about 10 minutes walk from the hotel and has some nice bars and restaurants.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Aguadilla, Puerto Rico
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 25, 2013

I have stayed at the Rosen Centre I've 10 times in the past 5 years and will continue to come back. The hotel is always immaculate, it has a covered walk way to the ORL convention center and great event space on site as well!! The hotel staff is always great. I am an event planner and have planned numerous weekend long business meetings and love working with the convention staff. I have worked with Crystal several times and love how professional and accommodating she and the staff always are, even when I am scattered and last minute. Clean, upscale and worth the cost. My only complaint is that you now have to pay for parking, I think that is new on this last visit.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Valencia, Spain
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 24, 2013

We often stay at this property. The rooms, the facilities, the food are great values. One exception however is their laundry machines. A small load took 3 times in the drier at $1.75 each or $5.75 to dry. Someone needs to stop the scam as it just wrong to set the timer to stop so soon it takes three trips and no coin machine anywhere to feed them.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quakertown, Pennsylvania
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 24, 2013

I was pleased that the location of this hotel was an easy walk to the convention center, while other conventioneers were catching shuttles and complaining of long walks to their hotel. The rooms are updated, clean and comfortable and met my expectations. I got a slice of pizza at the convenience store/snack shop and it tasted good and wasn't overpriced. I didn't use the pool or the exercise room, but they looked well maintained and clean.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosen Centre Hotel

Address: 9840 International Dr, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Orlando
#57 Family Hotel in Orlando
#58 Romantic Hotel in Orlando
#68 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rosen Centre Hotel 3.5*
Number of rooms: 1334
Official Description (provided by the hotel):
Tall, contemporary and stunning, Rosen Centre Hotel offers 24 stories with 1,334 luxurious guest rooms and suites. Our modern rooms provide a pleasing and relaxing environment with comfortable beds, convenient amenities and the most picturesque views of any International Drive hotel. ... more   less 
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Also Known As:
Rosen Centre Orlando
Hotel Rosen Centre

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