I stayed at this hotel on 9/4/07. When my husband and I left to the park, I left my blackberry in the room charging trusting that it would be impossible for staff or anyone to steal it. When I returned to my room, the phone had been stolen. I immediately contacted the staff. Unfortunately the security officer they sent to investigate was rude, unprofessional and insinuating that I was to blame and that I probably forgot that I had taken the phone with me to the park! I told them to find out who had entered my room and to investigate their own employees for the theft. Later I found out that the lady that cleans the room and another man who refills the refrigerator had come into my room. I tried very very hard to get them to pay for the loss of my phone the value of which was not even significant. They stalled and stonewalled me and to my shock I received a letter from the Gust Claims Department stating "Our department was advised of the claim you made arising from the referenced incident that occurred on property owned and operated by WALT DISNEY WORLD CO. We were sorry to hear of your loss during your visit with us. We have reviewed the circumstances surrounding your claim and found no negligence on the part of the WALT DISNEY WORLD CO. in this case. Therefore, we are unable to offer any compensation for the loss you incurred." I was disappointed because supposedly this is the best most expensive hotel inside Disney and we had spent a fortune to stay there. I am 100% absolutely sure that the phone was taken by one of the staff members that went into my room and I am a lawyer and wanted to file a lawsuit just to prove them wrong but the expense and time involved in a lawsuit just wasn't worth it for the loss of my blackberry phone. The hotel offered nothing - no future discounts - no discounts on my stay - NOTHING. They were very arrogant and could care less that my phone was stolen by their staff. After having had a magical week enjoying the parks, this experience at this hotel ruined everything and it ended up being a horror story. The phone belonged to my company so I had to pay for losing it and meanwhile the hotel did not have the decency to truly investigate their staff (look at cameras, make them take polygraphs, check their criminal records and background) because had they done this, they would have found out the truth and fired the burglar from their staff to prevent them from stealing from other rooms. So, to all of you, lesson learned here NOT TO LEAVE ANYTHING OF VALUE IN YOUR ROOMS because this hotel employs burglars and then they refuse and fail to investigate or to pay for your loss!!