I was on a six-city business trip and wanted to stay in a homey place that provided some relief from the business traveler mega-chains (i.e., Holiday Inn Express or a Marriott Courtyard.)
Eo Inn seemed like a great fit: a small boutique with "modern" rooms and a quaint location.
First problem — My flight landed late, so before booking, I called to see how Eo handles late check-ins. I got a call center instead of the front desk. The guy who answered didn't know but said the hotel would send an email after I booked.
I booked and made a special note about checking in late. Nothing. No email. Concerned, I called again and I was told I would get an email with instructions.
An hour later I got instructions about a lock box with a 4-digit code and some right and left hand twists to a knob. Mind you, I'm juggling all kinds of flight, cab, bags and appointment schedules while trying grok this hotel's professional safe-cracker late check-in policy.
When I get to the hotel, it's close to midnight, there's no light over the black box. So, the cab driver has to park his car with headlights shining onto the low lock box while I'm trying to juggle my dying iPhone -- which has the code, my computer bag and luggage.
I have to tip the cabbie extra for helping me break the Da Vinci code to get into the hotel.
Once inside, the lobby is empty and dark. I feel my way to a staircase and shlep up three floors to the room only to find my room dark with no bed turn-down.
[Keep in mind, now, the room rate at Eo Inn in Orlando is the same that I just paid for a fantastic boutique hotel in Manhattan.]
The room has seen lots of wear-and-tear. The wooden door jamb in the bathroom is splintered (watch the bare feet). The shampoos and gels are opened and half-used. The shower tile grout is slightly darkened, if not moldy. The duvet cover and sheets are wrinkled. One nice find: The wifi is easy to log onto and the signal is strong and free.
After working a little, barely unpacking and dropping into a cold bed, it seems as if moments later, construction workers are hauling sheet rock and a ladder -- banging against the walls -- into my hallway.
It's way too early to be sheet-rocking the ceiling right in front of my room before 8AM. I get up to locate coffee and an internet connection nearby (Panera Bread - good signal) then head to a meeting.
When I come back, there's nobody at the front desk, and I try to take the elevator to the third floor. I wait for a few minutes. Nothing happens. I walk three flights to find the elevator filled with sheet rock while the hallway is covered with dust and equipment.
I go back out to a bunch of meetings and get in late. Surprise, not a soul around. It's late and I'm thirsty and hungry. No water or ice that I can find. I pick up the phone and it's dead. A notice says the hotel turns the phones off during non-business hours. (Who stays in a hotel during business hours?) I figure this only makes sense since nobody works at the Eo except sheet rock workers. (I saw one other person during my two day stay and it was another guest smoking on the deck.)
Nobody works here. This place is too expensive. The rooms are in poor shape. There's nobody to call in the hotel who will help you. Your phone will be dead. Your bathroom products are already used. The only people paid to work at this hotel are sheet rockers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.