We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Still good but needs some a little customer service help” 4 of 5 stars
Review of Disney's Beach Club Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Disney's Beach Club Resort to your Saves list
Disney's Beach Club Resort
4.0 of 5 Resort   |   1800 Epcot Resort Boulevard, Lake Buena Vista, Orlando, FL 32830   |  
Hotel website
  |  
  |  
Hotel packages
  |  
Hotel amenities
Ranked #82 of 327 Hotels in Orlando
Bloomington, Illinois
Top Contributor
79 reviews 79 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
129 helpful votes 129 helpful votes
“Still good but needs some a little customer service help”
4 of 5 stars Reviewed June 23, 2013

We had stayed here about a year ago and while in Florida last week decided to eat at Cape may and see if things had improved. This is our favorite resort on property. The roos are great and the location is perfect. Most of the people are wonderful. We just had a few issues. One of the biggest trhe way you are treated on your day of departure. When you check in there is someone waiting out front to greet you and help get you checked in and that whole expierence is so wonderful. But when your leaving they bother you from 7:00am until you get your luggage out the door. We had late chech out but was still going to be out before the 11:00am time.Housekeeping and the housekeeping manager never stopped knocking until we left. There needs to be as much attention given to the departing guest as the arriving ones. Disney should want the lasting impression to be a great one so you can't wait to return. Still a great resort!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,835 reviews from our community

Traveler rating
    972
    539
    184
    88
    52
See reviews for
1,193
240
13
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hamilton, NJ
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 23, 2013

The best thing about this hotel is the pools-and there are serveral. For families with small children, there is a huge 'sand' pool with a beach/ocean feel. My three year old granddaughter was able to roam this area freely and the water never went over her knees. There are life guards strategically stationed even in this area so we were able to relax while our little one played with other children. For the slightly older kids, (4-12 ish) there were daily pool activites that we observed the kids really enjoying. My favorite part was the Stormalong Bay-got in my floater tube and stayed cool while enjoying sun: total relaxation. There are also four hot tubs
loctaed throughout the pool area. For those who don't have little ones, there is a 'quiet' pool by the hotels guest laundry room.
The rooms were okay. Although claiming to accommodate 5, our room had two very comfy queen size beds...where a 5th person could possible sleep puzzles me. The room was very nice, but it was like walking through a maze, and a hike, from the elevator to the room. The hotel in general needs some serious updating, but because we like the pool so much, we weren't too put off by that.
We weren't impressed by food at the restaurants. The selection of food was limited, especially at the Cape May Cafe for dinner. Very over priced, and I felt it was insulting for Disney to assume a 18 to 20% gratuity for a server at a buffet who literally brings one beverage to the table and then the check!
Our next trip is in 2014-we're headed back to our favorite: the Grand Floridian.

Room Tip: Be sure to ask to a room close to transportation...if not it could take almost 5 minutes tonged from...
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 23, 2013

We have stayed at the Beach Club in Disney twice now. It is an outstanding property. The location is key. You can walk to Epcot and boat/walk to Hollywood. The pool is impressive. My kids go down the slide a gazillion times. The Marketplace is wonderful for quick breakfast and other needs. They have a variety of emergency supplies on their shelves if you forgot something from home. The rooms are clean and seem in pretty good condition.

We paid for garden view but asked for water view when we got there (doesn't hurt to ask). We were able to get partial water view at no additional cost. It was great waking up and looking out over beach and boardwalk area.

Beaches and Cream is a must... order the kitchen sink.
Cape May Cafe is yummy. My kids really like it there and the staff are really nice.

Room Tip: If you are not happy with your room location, it doesn't hurt to ask for a change. Busy times w...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Top Contributor
57 reviews 57 reviews
56 hotel reviews
Reviews in 43 cities Reviews in 43 cities
443 helpful votes 443 helpful votes
4 of 5 stars Reviewed June 21, 2013

I’ve stayed at the Beach Club a number of times over the last 20 years, including most recently over Memorial Day weekend 2013 with my wife and sons (ages 1 and 4). When I think of a resort, I think of the Beach Club. The property is expansive and never feels crowded to me. Stormalong Bay is the one of the greatest resort pools for families that I have ever seen and the kids’ section (complete with expansive sandy beach – get beach toys in advance) is one of a kind. The only reason this place isn't 5 stars is because our room was dated and needed significant maintenance.

Room: We had a standard view (the forest between the Beach Club and Epcot in our case) with 2 Queens. The room was very functional but nothing spectacular (think Courtyard or Hilton Garden Inn) for the price paid (approaching $300 in our case). While the carpet looked fresh, there was an overall feeling that Disney has not made maintenance a priority. For example: (1) the carpet in the hallways has bumps and needs to be stretched, (2) the faceplate on one of the electrical outlets in our room was badly cracked (allowing little fingers to easily reach inside), (3) there were a number of shoddy wallpaper patches, including the spot where the original wall mounted hair dryer was attached, and (4) one of the 2 sinks in the bathroom barely drained. Additionally, when we arrived, neither the TV or iPod dock in our room worked (although the front desk was quick to have maintenance address these two matters when we complained, including a full replacement of the iPod dock). Although the two sinks in the bathroom were nice, the bathroom area on a whole needs renovation. It’s virtually impossible to close the bathroom door without standing in the bathtub and I’d characterize the linens as very average. Additionally, housekeeping never replaced the toiletries (we ran out of soap and shampoo) throughout our 5 night stay. Little things we liked about the room: great A/C, self-parking is included in the room rate (valet is extra), safe in room, lots of drawers, and there is a mini fridge.

Location: Along with the Boardwalk resort, there are no closer resorts to the World Showcase of Epcot. We ate dinner at Epcot 2 of our 5 nights and also enjoyed the fireworks. To get to the other parks, there is a boat to Hollywood Studios and buses to everything else. We were very pleased with the bus to the Magic Kingdom. It’s the only transportation option that takes you directly to the front door without a change (i.e. at the transportation center) and in both cases we used the bus, our wait time was less than 15 minutes.

Food: Like everywhere else at Disney, the table service restaurants are virtually impossible without a reservation (i.e. 90 minute wait on Saturday night). Cape May Café hosts a seafood buffet at night and a character buffet breakfast. The counter service options are the Marketplace (in the lobby) and Hurricane Hanna’s (by the pool). The Marketplace also has limited groceries and standard Disney souvenirs. We had breakfast there one morning and a standard potato, eggs, biscuit, and bacon breakfast ran us about $7 each (which seemed reasonable to me). The $15 refillable mug is a good deal as it gives you unlimited coffee and soft drink refills throughout year stay (filling stations at the Marketplace and Hurricane Hanna’s). Beaches and Cream (50s themed ice cream shop that also serves sandwiches) offers a small number of tables with table service and does not appear to be on the Disney dining reservation system. We had lunch there one day and our sandwiches were reasonably priced. The ice cream treats (some of them available through a separate to go area) are superb. The $8 banana split (includes 3 large scoops of ice cream) was great and took all 4 of us to conquer.

Facilities & Amenities: There are 4 coin-operated washers and 8 coin-operated dryers ($2 each use) located near the quiet pool. The hotel shares a nice arcade with the Yacht Club. For $10, my 4 year old played the latest, fanciest games for nearly an hour.

Pool: I won’t repeat but Stormalong Bay is awesome. One of the few pools out there that still has lifeguards (and lots of them too). We never had trouble finding pool chairs, even in the middle of the afternoon. The hotel does a good job policing entry into Stormalong Bay (there are only 3 places to enter, and identification is checked for all guests in your party at all 3). The only nits I can possibly find as they relate to Stormalong Bay: (1) the sand in the pool is uneven/needs more and (2) the Sinking Sands attraction that was originally in the pool is no longer operational. Hurricane Hanna’s offers reasonably priced grown up drinks near the pool and has a good seating area. We also saw quite a bit of wait staff wandering around. The life guards vigorously enforce a no drinks in the pool policy. This is a little bit annoying when you are trying to watch your kids swim, but an understandable policy.

Overall, we’ll be back to the Beach Club. The pool and access to Epcot are spectacular. Our room was unremarkable but the facilities make up for it.

Room Tip: ask for something close to the lobby, otherwise prepare yourself for a long walk to get to your room
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 18, 2013

The Beach Club Resort is wonderful!

You simply cannot beat this resort for location if you are doing the Disney Parks. You literally walk out of the door and straight into Epcot. You enter at England in the World Showcase, so it is great to pop in and eat at the various countries. Get the park hopper to make the most out of the location. The dock out front has a boat that will take you through the lagoon to Hollywood Studios. Boats are frequent and fun to ride if you get the back seats outside. Buses are available to other parks, though they are typically crowded (prepare to stand up) and only every 20 minutes. You can also walk into Epcot and get the monorail to Magic Kingdom.

There is a small beach around the lagoon, though you can't swim in it. Movies on the beach each night and a great view of the Epcot fireworks at 9pm. The other side of the lagoon is the boardwalk.

Our room was outstanding! We had a 4th floor room that overlooked the lagoon. We were lucky enough to get a wide balcony too. Most of the balconies at this resort are only big enough for one person to stand on. Not sure why they did that, but definitely request a larger balcony. The room was spotless and the beds very comfortable. We did get a Mickey shaped towel the first day. Our mousekeeper Jackie was great and kept the room nice and clean. There is some debate over whether you should tip mousekeeping daily or at the end of your stay. They do change mousekeepers sometimes, so I think daily is preferred. I read that you should tip $1 for each person in your room per day. Disney doesn't pay them much, so we tipped extra. You get a small fridge, coffee machine, iron, ironing board, hairdryer, no microwave. You also get a wall safe which is handy.

The elevator closest to our room did go out of service a few times, but it was a short walk to the main elevators and you can also use the stairs of course.

WiFi was fast, though not secure! As you are on property it is probably safer than most hotels, but if you are concerned about security you may want to look into securing your connection. Anyone could be sat 'sniffing' the WiFi. We had a secure MiFi with us and used that anytime we needed encryption. WiFi is also available at the pools.

The pools are great, with the main pool being the #1 pool in Disney. They used to let people from other deluxe resorts use the pool, but that has thankfully stopped and you now have to be a guest to use it. We had a few big thunderstorms and they rightfully close the pools at any sign of lightening. We were also close to the quiet pool, which is open 24hrs. It says closed at 11pm, but we were told as long as you don't make a lot of noise you won't get thrown out.

TIP: It rains a LOT in Florida! If you didn't pack an umbrella they sell them at the Beach Club Marketplace. The thing is they have $20 umbrellas and $12 umbrellas. They keep the $12 ones behind the counter and not on display. I actually found this a bit annoying as they clearly do this to sell the $20 ones. You have to ask if they have any other umbrellas and they then tell you they have them behind the counter, as in under the counter. The $12 ones are black with Mickey on them and are way better than the $20 ones they have on display. They do have Ponchos at $8+ each, so bring your own.

Plenty of food places in the resort, though skip the buffet at Cape May Cafe. At around $40 a head it is not worth it, especially considering the food is just not that good. Any food or drink you get in the resort as in the parks is overpriced as per typical Disney. It is the one thing that spoils the 'magic' a bit. Constantly getting charged $5 for something you would pay $1 for in the real world soon gets old and just isn't very 'magical'.

That said, we had a great stay here and I would highly recommend it to anyone. Just don't forget your wallet! ;)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langhorne, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2013

We stayed on the Club Level and were very happy with our stay. The staff are top notch and really want your stay to be relaxing. If that is possible in Disney that is. The pool is really nice and very well guarded. The life guards were diligent but really nice to our kids. The hotel is a beautiful short walk to Epcot and it is fun to just hang out in a different country during the evenings. The Cape May Cafe has an excellent seafood buffet that is worth the steep price if you love clams and crabs. They are prepared just like a hometown clam bake. Yum!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 16, 2013

Great place to stay if you are interested in being convenient to Epcot. The short walk to the back entrance makes Epcot a truly easy and enjoyable experience. The view of the fireworks from the bridge at the edge of the resort cannot be beat. The pool is great for kids and the slide is a ride by itself. Ask for a room close to the stairs on the second floor, otherwise you could risk a several minute walk to your room. The Marketplace breakfast is quick and good. Bus service takes a little longer to the other properties since the Beach Club is a little removed from the rest of the Disney action.

Room Tip: Ask for a room close to the stairs on the second floor.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Disney's Beach Club Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Disney's Beach Club Resort

Address: 1800 Epcot Resort Boulevard, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Top resorts Hotel in Orlando
#26 Luxury Hotel in Orlando
#60 Family Hotel in Orlando
#61 Romantic Hotel in Orlando
#109 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Disney's Beach Club Resort 4*
Number of rooms: 576
Official Description (provided by the hotel):
Discover the casual elegance of this charming, New England-style Resort hotel. Savor exquisite dining, and explore the pools, lagoons and spas of Stormalong Bay. Sail around Crescent Lake on a rented mini-powerboat, and experience the luxurious comfort of a Club Level Suite. Sharing many amenities with its more formal sister, Disney's Yacht Club Resort, Disney's Beach Club Resort is walking distance to Epcot and a convenient boat ride to Disney's Hollywood Studios. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, TripOnline SA, Amex, Orbitz, Hotwire and Priceline so you can book your Disney's Beach Club Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Disney`s Beach Club Hotel Orlando
Disney Beach Club Resort
Disney Beach Resort
Beach Club Orlando
Disneys Beach Hotel
Disneys Beach Club Resort
Disneys Beach Resort
Disneys Yacht Beach Club Resort

Owners: What's your side of the story?

If you own or manage Disney's Beach Club Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.