I have stayed at this lovely hotel on several occasions and will continue to do so for the foreseeable future whenever I visit Orlando. The location is great and the mall is huge with a diverse array of shops to suit everyone's tastes. Couple that with the array of diners and restaurants peppered around the mall car park and the proximity of Target it pushes a lot of the right buttons!
The hotel facilities are in line with what you would come to expect from a hotel of this size, what makes it stand out for me is the ethos of the staff. I have yet to meet, in all my years, a person who doesn't smile when they see you. Manners and courtesy cost nothing, apart from the efforts of the management to ensure that their importance is driven into their customer services role staff. Something which they have clearly achieved. Other large corporations should take note.
Although large, this hotel has a more 'human' feel compared to its more commonplace competitors, and I can honestly say that I don't want a thing to change as I feel very welcome every time I stay.
Thank you for taking the time out to serve me excellently. I'm glad I finally took the time to review you.