This place has amazing customer service! The staff are friendly and prompt to address any questions and concerns. I needed a microwave for my leftover food - they provided. I forgot to leave my greenpass to skip room service, they honored it. Needed to take care of work while away from the office - they had a business center with everything one would need to take care of work - fax, copy, print, computer, internet, scan - all you have to do is ask and they deliver. Room was clean and the hotel was very well kept. This hotel is connected to a mall so one could easily just take a stroll to relax, shop, and eat. Overall, it was a very pleasant experience here.