We holidayed at The Marriott World Center for 2 weeks from 9th Feb to 23rd Feb 07 inclusive. We are a family of 4; 2 adults and 2 children aged 14 and 3 years.
I have never experienced such superb quality of service anywhere I have ever been. The staff at the Marriott were all outstanding and appeared to genuinely want us to enjoy our stay. The hotel was spotlessly clean, well furnished and well maintained. The grounds were spectacular.
There is a wide range of restaurants to dine at and the choice should cater for any pallet. In particular, we were amazed at the breakfast feast.
Whilst my partner enjoyed his round of golf I supervised our 3 year old who played on the putting area, the ground staff must have had palpitations with our enthusiastic 3 year old bounding around on the immaculately maintained grounds but far from excluding us from the area the staff took a real interest in his enthusiasm and made us feel very welcome.
After being at a theme park we returned to find that our bathroom had sprung a leek, maintainance arrived within 5 minutes of the report, the problem was fixed within 10 minutes and the cleaners arrived within 5 minutes of the problem being fixed. Within 5 minutes of this all being concluded we had a phone call from reception to ensure the problem had been sorted.
We were so impressed with the Marriott experience that we purchased a timeshare at the Marriott Grande Vista.
The only fault with our holiday was with Shuttle Service provided by MEARS. After serious issues with 3 out of 4 of our useage of this service I contacted their Customer Services which not only ratified my opinion that they were inefficient but led me to conclude they had no empathy or care for customers, contrary to the repeated electronic message played, when you are kept on hold for over 20 minutes! Staff at the hotel were aware of our issues with transportation and provided special arrangements for our party to ensure we were not further let down, although our issues were with Mears and not with Marriott it was the Marriott staff who seemed to care and provide a solution.
I cannot speak highly enough about this hotel or its staff. I would have no hesitation in recommending the Marriott World Center to friends and family.








