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“Great service” 5 of 5 stars
Review of Orlando World Center Marriott

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Orlando World Center Marriott
4.0 of 5 Resort   |   8701 World Center Drive, Orlando, FL 32821 (Formerly Marriott Orlando World Center Resort & Convention Center)   |  
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Special Offer
FREE Wi-Fi
Ranked #70 of 327 Hotels in Orlando
Certificate of Excellence 2014
1 review
“Great service”
5 of 5 stars Reviewed yesterday NEW via mobile

Carolina and Megan went above and beyond with by providing great personalized service as I checked in and helped get my business trip off to a very good start. It helps to be greeted by friendly and welcoming people after a long day of travel.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,766 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

Huge hotel with many rooms and great for companies hosting conferences. It has almost everything onsite, including a Starbucks and a Fedex outlet.
There's also a big water slide for kids to enjoy. The food court is disappointing though and the opening hours is typically from 8am-4pm.
The staff at the front desk are generally helpful and friendly but I can't say that of the other staff. The F&B staff are generally not too friendly. The concierge is outsourced and staff onsite are not very knowledgeable about things to do in Orlando.
There's a shuttle that brings guests to Disney World at fixed timings provided the daily resort fee of $22 is paid.
Overall, a functional business hotel but certainly not a cosy one.

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I visited here with some of my good friends and had a wonderful experience at the falls pool! Amber got us the most delicious drinks and had us laughing the whole time! The pool is gorgeous!! Not too crowded and oh so relaxing! Can't wait to come back!

Stayed May 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottTeamMember, Executive Offices at Orlando World Center Marriott, responded to this review, yesterday
Dear Thecrazybeachlady,

We are thrilled to hear that while staying at our resort with good friends, that all of you had a wonderful experience, especially at the Falls Pool Bar! Thank you for sharing that Amber, your waitress, provided great service, delicious drinks and kept you very entertained! We are glad you found our pool area gorgeous, not too crowded and very relaxing. It is a very popular spot here at our resort and we are so glad you all enjoyed it.

We thank you for your great review and we will share with Amber your glowing accolades. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 days ago NEW via mobile

Attractive hotel with great service . Beautiful manicured pool area. Comfy lounges . Bed only good and pillows too firm. Excellent buffet breakfast. 2 premiere restaurants both closed on the nights we were there (Thursday and Friday). 2 water slides for kids.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottTeamMember, Executive Offices at Orlando World Center Marriott, responded to this review, 2 days ago
Dear Mel S,

We are happy to hear that you enjoyed your stay with us and found our pool area and guest rooms to be to your liking.

We do apologize that our restaurants were closed during your stay. This could have been on account of a number of reasons including the fact that a group may have reserved the entire restaurant for an event.

We do hope you can return one day to try our restaurants and gain the full resort experience.
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1 review
3 of 5 stars Reviewed 3 days ago NEW

For a major destination type resort I expected a better kept facility. After the first nights stay I had reached out to the concierge for park tickets as well as to indicate the problems with the room. i.e. Low water pressure, bathroom walls bubbling, wallpaper peeling, barely enough light to shave. The entire room was visually worn. This was in the East Tower. Her response was to put my comments on Trip Advisor so her I am. I would have expected a different response that may have included moving to a different location within the hotel but that was not offered. I previously stayed at the Grand Lakes Marriott in Orlando which is a much nicer hotel in every way. The World Center needs a major overhaul of their rooms as well as how they handle guest issues & concerns. Also as an FYI had a great lunch the first day, ordered a single appetizer: plain chips and salsa while waiting for our lunch which was 2 hot dogs, 2 hamburgers, 3 drinks and a soda. I'm still choking on the bill for that lunch which cost $ 147.00 tip included....Enjoy your stay!! I was not impressed.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottTeamMember, Executive Offices at Orlando World Center Marriott, responded to this review, 2 days ago
Dear Joe W,

Please accept our sincerest apologies for the experience you encountered while at our hotel. It is never our intention to disappoint a guest in any way and we work very hard to ensure that each and every interaction our guests have with one of our 1,400+ hosts is indeed a positive one.

The response which you received is not a part of our customer service ethic and clearly we need to have some additional training with our representatives to ensure this does not happen again. We value the feedback and satisfaction of each and every guest who walks through our doors and this is not the impression we wish to leave.

Thank you for taking the time to share this experience as it only helps us to continue to enhance our guest experience and customer service quality.
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Bluffton, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had the pleasure of spending one night at the Marriott World Center on 4/29/2015. I want to personally credit Walter who is an Elite Specialist.

From the moment that we met and started the check in process, I felt that I had finally met a professional that truly loved his job! He is a credit to the Marriott Corp and should be noted with an enthusiastic pat on the back from the management team at the Marriott World Center.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottTeamMember, Executive Offices at Orlando World Center Marriott, responded to this review, 3 days ago
Dear Edie877,

Thank you for sharing your wonderful experience while staying here overnight recently. We are thrilled to hear that Walter, our Elite Specialist, took such wonderful care of you from the moment you checked-in! We love hearing that he was very professional and that you felt he truly loved his job. We will be sure to share these glowing accolades with him. We are glad you had an enjoyable stay with us and look forward to welcoming yo back again one day.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The staff, the gorgeous hotel and pool (with a waterfall over the hottub), the convenience to WDW and Universal Studios.... This place is just awesome. And to top it all off, the staff is wonderful!! What a trip! Thank you!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottTeamMember, Executive Offices at Orlando World Center Marriott, responded to this review, 3 days ago
Dear Rossimac,

All we can say is "Wow" thanks for such a glowing review! We are so happy to hear that you had a wonderful time with us.

And on behalf of our 1,400+ hosts, we appreciate your kind words about our hospitality and customer service.

We hope to welcome you back again one day soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orlando World Center Marriott

Address: 8701 World Center Drive, Orlando, FL 32821 (Formerly Marriott Orlando World Center Resort & Convention Center)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Orlando
#14 Spa Hotel in Orlando
#23 Luxury Hotel in Orlando
#29 Business Hotel in Orlando
#64 Family Hotel in Orlando
#72 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Orlando World Center Marriott 4*
Number of rooms: 2003
Official Description (provided by the hotel):
Already one of the nation's most impressive hotels, Orlando World Center Marriott features the ultimate in comfort and style, just minutes from the city's hottest attractions, entertainment and dining options. And now, with refreshed suites, an all-new pool area, three water slides, a reconcepted on-site restaurant and more, our world gets better every day. Recently completed renovations include new Suites, surround yourself with the comfort of island-like tranquility whether resting up after your event or catching up on some work. Starbucks(R) has been redesigned and expanded to resemble those found on neighborhood street corners across the country and features additional seating for networking. The Falls Pool has offers a refreshing new pool experience featuring an expanded pool deck and function lawn for poolside events. Siro: Urban Italian Kitchen opened January 2013, a rustic-style venue aimed at showcasing fresh and authentic family-style Italian cuisine with local farm inspiration. Experience the new Falls Pool Bar & Grill offering refreshing beverages and casual dining, a renovated game room with interactive games and a Kid's Zero Entry Pool and water playground with fountains, bubblers, water mushrooms, in-ground spray jets, water cannons and lily pads. Finally, slide into summer with a new slide tower featuring two, 200-foot winding water slides and one, 90-foot speed water slide. ... more   less 
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Also Known As:
Marriott Orlando World Center Hotel Orlando
Marriott Orlando World Center Resort And Convention Center
Orlando Marriott

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