Having stayed at Shades of Green numerous times, I always find this hotel to be a very good place to stay. This time the housekeeping staff seemed much improved. My room was very clean. I really liked the breakfast buffet. Besides the usual eggs, bacon, good pork sausage, they had other hot choices every day. Some were better than others but the regular food was very fresh, hot, and often replenished. The fresh fruit was good plus there were ample cold cuts,and omelots made to order. Each table had its own pot of coffee so there was no waiting for a refill. Considering the amount and ample choice of food, the price was a bargain. I also found the evening buffet to be good. The featured main dishes change from evening to evening; and like everyone else, I liked some better than others. So maybe some of the people who panned the food came on a night when the choices were not to their liking. The waitstaff was very good. Lest you think my tastes tend to lowbrow, I also ate at Chathams, the #1 rated restaurant in Orlando ( It lived up to its rating).
My one problem concerned the front desk. This is the second consecutive time I have had a problem with their honoring my reservation even though I brought along my confirmation. Last time, they inexplicably had totally cancelled my reservation; this time they didn't want to honor my rate and I was quoted 4 different rates I would be charged instead. However, the manager was very nice and all was fixed. The front desk could use better training. Another problem area I observed was the the desk for buying park tickets. I did not have a problem because I knew what I wanted but others before me did. The person manning the desk did not speak English well and had a thick accent. She appeared to have memorized her speech and if anyone asked a question, all she could do is repeat what she had said. I used the spa and would recommended their massage and facial but the beauty shop was a little under par. Probably because it was fairly new and small, it did not have the range of products one might expect.
On the whole I found the employees friendly and helpful. There are often on-line specials that bring the rate down. The location is excellent. I do recommend Shades of GReen even though you can find cheaper accomodations even on the Disney property.