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“Clean Older hotel, Rooms need updated” 3 of 5 stars
Review of Holiday Inn & Suites Across from Universal Orlando

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Holiday Inn & Suites Across from Universal Orlando
3.0 of 5 Hotel   |   5905 Kirkman Road, Orlando, FL 32819   |  
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Ranked #175 of 326 Hotels in Orlando
Clearwater, Florida
Top Contributor
331 reviews 331 reviews
52 hotel reviews
Reviews in 92 cities Reviews in 92 cities
88 helpful votes 88 helpful votes
“Clean Older hotel, Rooms need updated”
3 of 5 stars Reviewed October 10, 2013

I stayed here for 5 nights. The staff was friendly and helpful. The first room, I received had an air conditioner problem and they relocated me right away in a larger room. Maintenance staff was very friendly. The room I got was a suite. The room was clean but out-dated. The room needs to be modernized. The overall hotel was clean but I think it is need of some remodeling. Having the TGI Friendlys attached is a plus. TGI also provides room service. Nice perk was the reserved parking spaces for club members. Front desk offered a bottle of water or a can of soda for being a club member.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, October 11, 2013
We appreciate you taking the time share your review at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®, As an IHG Rewards Club member, you are one of our most important guests. We certainly appreciate the feedback as it is most important to us and helps us to ensure your future stays are more comfortable. We are glad you had a chance to enjoy TGIF Fridays, who offers great food and amazing drinks, just down a hallway from our main lobby. Looking forward to seeing you again soon next time your travels take you to the Orlando area.
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1,024 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Preston, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2013

Stayed for 2 weeks at the end of September. Spoke to Brenda before our trip as it was our 1st Anniversary together and she arranged for flowers and welcome basket to be in the room on arrival. A massive thank you for that.

The hotel offers shuttles to Disney, Sea World and even Busch Gardens. I was worried about the Disney busses from other feedback but I found the times good. 3 trips in the morning between 7:55 and 11am and 3 staggered returns with the last being 10:30, this gave us enough time for all the evening shows and even get to Downtown Disney.

15 mins walk from Universal meant we didn't bother with a coach there. The ticket office within the lobby organised I-Trolley and Halloween Horror Night tickets as well as providing us with lots of vouchers and information. All the staff were very friendly and the TGI attached is very convenient for dinner, although City Walks is 15 mins away, international drive a short trolley ride or other restaurants walking distance further up Kirkman Road. Pool was nice and open late and there were ample car parking.

There were improvements taking place whilst we were there, but these didn't interfere with our stay.

I would definitely recommend this hotel and I would use it again if we revisit Orlando.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, October 6, 2013
We are happy that you enjoyed your accommodations and our staff at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
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Dallas, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2013

Stayed here 3 nights for our Universal Studios vacation and I have no complains. The hotel is attached to TGI Fridays. The room was clean and comfortable. Internet and parking is free. We were out and about day and night and we felt safe. The parking lot did get a bit full at night so we had to park at the restaurant next door. There is a shuttle that takes people from the hotel to universal studios. Make sure to get a pass in the lobby. We also walked from universal to the hotel which took approximately 15 minutes. If you decide to drive to universal, the parking fee is lower at night (great for night activities/dinner/clubbing).

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, October 1, 2013
Thank you so much for sharing your recent stay experience at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. Please visit us again next time your travels take you to the Orlando area.
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Nelspruit, South Africa
1 review
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 28, 2013

We had a rude awakening on our 1st night in the US touring from South Africa! Our room was very comfortable and the staff very friendly BUT during the night someone entered our room and stole a mobile phone, all our cash for our 2 week trip, our brand new camera as well as our credit cards. There is no safe in room. This should not happen in any hotel! The staff and Orlando police took down statements but this happened a week ago and since then there has been no contact from hotel at all! Not even sure if the hotel manager even knows this happened in his hotel as he has made no contact at all! This is not a safe hotel to stay in, no security measures , the doors do not close properly and worst of all a stranger was in our room where our 3 kids were sleeping!!

Stayed September 2013, traveled with family
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, October 1, 2013
Greetings Robert J. This is David Hall, and you may recall it was I who worked with you and your family the morning you reported the items missing from your room. Upon intense investigation and working with the Orlando Police Department investigators, I was sadden to discover you did not take the opportunity to ensure the door was shut tightly, did not use the deadbolt system, and did not use the safety night latch. I was very dishearten to discuss with you that if they you would have exercised just one of any of those 3 very important safety measures, this event would not have taken place. We regret to think that a one off crime of opportunity occurred with you and your very sweet family.

The safety of our guests is the top most priority. Nothing we do here is more important than safety. We have skilled and dedicated Security Officers on property 24 hours per day making frequent patrols throughout each hallway and throughout the entire exterior perimeter. We have a close relationship with the Orlando Police Department. In fact, our hotel zone is patrolled by professional Orlando Police Officers who specialize in tourist safety. This team of Police Officers are constantly driving through our property, speaking with our Security Officers, and we in turn share information with them. Additionally, our Security Manager attends monthly Intelligence meetings conducted by various Law Enforcement originations.

I do offer an apology for not following up, as the Orlando Police Detective assigned stated he would contact you on Thursday after you returned from your cruise. Therefore, I will contact you shortly.

I have worked here now going on my 11th year, and I assure you this event was a very rare occasion, and this hotel is very safe. If any guest reading this review has further questions, please feel free to contact me directly at the hotel.

David A Hall
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Newcastle, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

This was my first trip to florida without car hire. We were only visiting universal and I-Drive attractions therefore we decided to stay in the Holiday Inn across from Universal. We had a absolutely fantastic stay.

Room was clean, the beds very comfortable and Aircon cold! Staff really friendly and helpful, gave us lots of perks and tips. Free buses to parks ect leave every morning. As well as a reception area there is a guest services, really helpful for getting to know the attractions and a small convenience store for basic amenities and gifts. There was free Wifi and did not have any connection problems and speeds were fine for a free service. Check in and out was also a breeze. There was a TGI's located in the building which is really convenient after a long day at the parks a nice meal and cocktail, they also do room service! Breakfast also serve in TGI's for 8$.

The location is absolutely fantastic for universal a short 10-15minute walk into the parks. Felt very safe as was a bit dubious after reading some reviews. A short 10 minute walk up the street brings you to a Ale house, Starbucks, BK, McDonalds and Walgreens ect. so theres plenty not to far away. There is also an I-Ride stop right outside the hotel (which is the closest stop to universal). Its about 5$ in a cab from universal and about 12$ to the premium outlets at the top of international drive.

Had a great stay and will defiantly be returning again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, September 28, 2013
Thank you so much for sharing the great experience you had while staying with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are standing by to welcome you back again very soon.
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Calgary, AB
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed September 19, 2013

We stayed here for two nights as part of a vacation package booked through Universal Studios. We picked this hotel because of its location and price; it did not disappoint and we got good value for what we paid.

The check-in process was quick and smooth. The front desk staff was very friendly and professional, and made sure we received all the perks for booking our stay as a Universal vacation package (discounts to restaurants and shopping at CityWalk and Universal). They were also very helpful on showing us the quickest way to walk to Universal.

Our room was clean and spacious, with comfortable beds. It was a little worn out but you could see that they tried to update it (fresh coat of paint and newer furniture). We were satisfied with the room. The shower had sufficient hot water and good water pressure. My only minor gripe was that the built in tub stopper wouldn’t stay open so I had to shove something in it to keep the water draining/flowing.

They have free wifi and the code is given to you when you check in. The signal seemed to be decent. The parking situation was also a breeze. They give you a slip of paper to display on your dashboard and you can park anywhere in their large parking lot. We never had trouble finding a spot and the lot seemed safe because it was open, there was decent lighting and people were walking around most of the time. Also, there is a convenience store beside the lobby if you need to stop in and grab a few items. They have all the essentials (bottled water, toiletries, OTC medication, etc.)

It is a quick 15 minute walk to Universal Studios. I read some reviews about people being concerned with crossing the eight lane S Kirkman Road but there are crosswalk signals and plenty of time to cross. (Just don’t walk too slowly, lol.) We walked that route half a dozen times and saw a lot of people of all ages doing the same. The rest of the path is a comfortable walk, very safe and easy. Do be careful of those little lizard things that seem to pop up everywhere in Florida. They can be kind of hard to see at times because they are so small and are a similar color to the sidewalk.

Overall, we had a great stay here and would likely stay again the next time we visit Universal Studios.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, September 22, 2013
Thank you for taking the time to write your review for our future guests to read. We take pride in our friendly service here at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are proud that you had a wonderful stay! We invite you back to stay with us again next time you are in the Orlando area.
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Palm Harbor, Florida
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 16, 2013

We arrived for 1 night, as we were going to see a concert at the Hard Rock. Hotel location is great, within walking distance but also just @ $5 for a quick cab ride to and from the parking garage. Convenient TGI Friday's literally down the hall from the lobby, also with room delivery. We were upgraded to a 2 bedroom suite, which was very clean and on the 10th floor, something that is important for us. Also had a view of the City Walk/Roller coasters which was nice.
Room was clean, hallways a little worn out but that is expected for any Orlando attraction hotel. The cost was less than 1/2 the cost of the Universal resorts which have very small rooms and over priced food. This will be out "go to" hotel for anything we do at Universal.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, September 22, 2013
We are delighted that you had a great stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again as your “go to” hotel next time you travel to Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Best Value Hotel in Orlando
#146 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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