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“Great location, not a great hotel” 2 of 5 stars
Review of Holiday Inn & Suites Across from Universal Orlando

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Holiday Inn & Suites Across from Universal Orlando
3.0 of 5 Hotel   |   5905 Kirkman Road, Orlando, FL 32819   |  
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Ranked #163 of 328 hotels in Orlando
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great location, not a great hotel”
2 of 5 stars Reviewed August 24, 2013 via mobile

Stayed here one night before going to Disney and this was no doubt a bad choice. While the location to Universal is awesome the free shuttle from the hotel to Universal only runs in the morning. Had to cab it in the afternoon. The pool area is nice the front desk staff was helpful. The hallways are drab and the walls in the rooms are paper thin. You can hear everything in the room next to you so sleep does not come easy. The price is reasonable but not being able to sleep I'd rather have paid more to stay somewhere else. If you're looking for sleep look elsewhere.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 28, 2013
Thank you so much for taking the time to review your recent stay. We are sorry that we did not meet your expectations. We value our guest’s feedback and strive to ensure that our guest service exceeds our guest expectations.
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829 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Harlow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 16, 2013

We stayed here for 21 days on a recent trip to Florida and although like others have mentioned it is pretty basic we were only there to sleep and shower so it did all we needed it to do.
Our room was nice and although cleaned daily we did notice that the suitcases had not been moved so the floor was not cleaned behind them, as you can imagine after 3 weeks the dust was pretty bad behind there, plus if we left anything on the unit by the tv the whole unit went uncleaned which again became rather dusty, im sure picking up a cup/book so that it could be dusted wouldnt have been a problem. The beds were made daily, fresh towels put in the bathroom and the bathroom was cleaned every day.
Staff were nice and helpful, tgi's is fantastic but the breakfast buffet can be a bit hit and miss, twice we went down and service and food was fantastic, another few times we went down there was no hot food ready and we were left waiting for quite a while, other times there were no plates and on one morning we had a server who couldnt honestly be bothered, took her time with everything and when my daughter asked for chocolate milk we were told there was none only for another server to bring chocolate milk to the table next to us? In the evening though the food, staff and service was spot on.
Our only real issue with this hotel is that people are coming and going all times of the day and night, and the walls/doors are so thin you hear everything resulting in a real lack of sleep, we had a family on our floor using the two rooms opposite ours, they would come home late (after midnight) with screaming kids that they would put to bed and then sit in the hall laughing, chatting, joking and then banging on each others doors, this was frustrating and other hotel guests asked them to keep it down but they didnt, they finally left and were replaced with a family that came in late who insisted on slamming the door each night and calling out to the other members of the party to get drinks ect! This was a shame and when mentioned to the desk staff we were told they had not had other complaints?!!
This was in a great location though, never far from any of the parks and international drive, the swimming pool was fab and just right for our two kids. If your looking for cheap and cheerful and wont be at your hotel much then this hotel is fine, just beware the possible lack of sleep

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 17, 2013
We appreciate you taking the time to write and share your review of the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. Your comments of TGIF are being routed to their General Manager for review. We would like to mention that we have Security on property, and Security Team is more than happy to assist with speaking to other guests who may be getting a little loud. We look forward to seeing you again soon next time your travels take you to the Orlando area.
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Dublin
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

Good points, Location, comfy beds, very friendly staff at reception, lovely pool and very handy for the I trolley.Negatives guest services staff were unfriendly and unhelpful, cab company the hotel use cbc consistently rip you off and one final suggestion the hotel could really use a bar or a coffee dock as tgi is too noisy and pricey if you just want to talk to friends.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 13, 2013
Thanks for taking the time to write feedback from your recent stay at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 12, 2013

We had a few problems with monarch holidays as initially we had booked a holiday at the Peabody for my husbands 40th and my sons wedding, but first our flights were changed then less than 3 months before we were due to fly they informed us that the hotel was overbooked and the had found us alternative accommodation which at this point we were very annoyed as we had booked 13 months in advance so we decided to cancel and re book with Thomson. But because of the timing there wasn't a lot of choice for the similar price because booking early we had got a very good deal

We booked the Holiday Inn but after reading the reviews we were a little worried and I emailed the manager who responded very quickly assuring us he would ensure we had a pleasant stay and he would make sure our rooms would be cleaned to a high standard

When we arrived we were told that we had been upgraded to a 2 bedroom suite which worked really well as myself husband and 6 year old had one room and my mother in law and the brides mum shared the other room with a big lounge area and kitchenette in the middle of the rooms

The rooms were fresh smelling and clean with the towel art in each bathroom of ducks and flowers and toiletries which was a nice touch

After we had been there for a couple of hours a plate of cup cakes and mini hamper of sweets fruit biscuits and crisps were delivered with a candle for my husbands birthday which was a lovely gesture Thank you

There was a slight disappointment for my son and bride although there room was nice(after initially been put in a smoking room) his friend and girlfriend had a king room which was a little puzzling as my son also had emailed informing the manager they were getting married in Florida, and it was only on the wedding day when I asked for their room key to decorate their room that the night manager said o dear I upgraded the wrong couple !

TGIF well what can I say. This I felt let things down. The first day we decided to have breakfast and our son was free. Although the food was ok the choice was good but you had to wait a long time for clean plates a lot of them were dirty and also they kept running out of food
We did decide to give it another go has further family members and friends who were staying in other hotels decided to meet at TGIs but that was a complete disaster. More than half of the party had cold meals which we sent back but then the second time the meals arrived they were cold and we sent them back so half of our party didn't eat that night as we decided not to risk a third time

The location is fantastic for Universal we walked there and back and it took us no more than 10minutes and we all enjoyed the scenic walk Although one night it was raining and we decided to get a taxi we asked the concierge how much it would be and as there were 9 of us he said about 10 dollars so we booked a taxi. It took over 15 minutes to arrive and after a couple of minutes we were there and the driver charged us $18 we questioned the price but he wouldn't take less ,I must add going back it cost $9 so you can imagine we were very annoyed and on our return to the hotel we asked the manager who contacted the concierge who then proceeded to call someone and he had a bit of a heated conversation with the person on the other end of the phone. It was obvious that some drivers charge more than the company s standard fare and pocket the rest of the money for themselves as we were told the average price is $1 per person so my advice to anyone is be aware and check and agree a price before travelling in it. We also used the I trolley to the upside own house on I drive they are clean air conditioned and cheap the only downside they don't run very late but we got taxi s back and were only charged $15 for a much longer journey

The pool area although small is very clean and small towels provided it is adequate for a swim either per or post parks but if your little ones like slides the water parks are not too far away

Daily cleaning was on the whole very good although not a set time each day. The tea/coffee for the coffee machine supplies were replaced daily kitchen roll and dishwasher cleaning tablets was replaced as required and towels, although occasionally the towels weren't replaced after being removed for washing. On the 3rd time I contacted reception explained the situation and 5 minutes later clean warm towels straight from the dryer arrived with apologies


Apart from the odd glitch a very enjoyable stay

Room Tip: Higher floors seem quieter. And ask for a view of universal
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 13, 2013
Thank you for your comments! We are pleased to hear you and your family was comfortable and enjoyed our accommodations during your stay at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are pleased we had an opportunity to enhance your husband’s 40th as well as your son’s wedding. We hope to welcome you back again very soon.
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Athens, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2013

I stayed at the Holiday Inn & Suites Across from Universal at the end of July/beginning of August. I was on vacation and visiting the parks (Islands of Adventure & Universal). The suites were very large, and were a great value with the Universal vacation package. I recommend walking to the park on the walkway rather than taking the shuttle bus, as they fill up quickly and may take longer to get to the park than walking would take. There was an information desk in the lobby for the parks, which was very helpful. The beds were quite comfortable, and my cat really liked staying in the room. My interactions with the staff were minimal, but pleasant. This is a great hotel for those who are on a budget and just looking for a nice place to sleep in between excursions around Orlando!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 13, 2013
Thank you for your kind words! We’re pleased to hear you and your cat enjoyed your stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®, and we look forward to welcoming you back on your next visit to our area.
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chicago, il
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2013

We booked our family vacation through Southwest and choose this hotel based on location, cost, and discounts at the park. The hotel is attached to TGIF and all kids under 12 eat for free, 3x a day breakfast buffet included. Drinks are not, so you must purchase kids drinks, 15% off the gift shops at Universal and the restaurants. Free shuttle to all of the parks, however you must have a boarding pass to ride! Without this they will not let you one, however the park is across the street and about a 10-15 min walk if you miss the shuttle. Which we did several times....the front desk was great, always happy to assist with anything we needed. Extra towels, pillows, etc. Don't use the business center to print either, just ask the front desk. They will let you print up front. Only drawback is there isn't a shuttle from the airport, so it's a $40 ride, but they again we had a party of 7. Great value and location, walgreens, Burger King, Golden Corral are all within walking distance as well. Some folk have harsh things to say about the hotel. It's a great place to stay. Besides who is in their room on vacation! We saved a ton of $$ staying here and had extra $$ to blow on $15 Transformers cups

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 9, 2013
Thank you for the review! We are thrilled that you enjoyed your stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you stay with us again next time you are in the Orlando area.
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2013

Stayed at this hotel for 2 weeks on a much longed for trip to Orlando. The hotel is in a great location and was easy to get to ALL the theme parks. The room was clean and comfortable. It has everything you need from a room that is just a base. The staff were polite and courteous and always obliging. The pool was lovely. We made use of the Kids Eat free vouchers at TGI FRIDAYS for breakfast. All in all a lovely hotel. Thank you Holiday Inn

Room Tip: Better views in the top floor!
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Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 9, 2013
Thank you for taking the time to write your review for our future guests to read. We take pride in our friendly service here at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are pleased you found TGI Fridays offers great food and amazing drinks, just down a hallway from our main lobby. We invite you back to stay with us again next time you are in the Orlando area.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#159 Family Hotel in Orlando
#163 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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