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“Good choice near Universal” 4 of 5 stars
Review of Holiday Inn & Suites Across from Universal Orlando

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Holiday Inn & Suites Across from Universal Orlando
3.0 of 5 Hotel   |   5905 Kirkman Road, Orlando, FL 32819   |  
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Ranked #163 of 328 hotels in Orlando
Brazil
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“Good choice near Universal”
4 of 5 stars Reviewed February 14, 2013 via mobile

I booked this hotel using hotwire.com. Very good rate. Rooms are large with free internet(!), microwave, fridge and coffee machine. Complimentary tea and coffee. No safe but I didn't ask the front desk for one.
We had a begining of fire in the hotel due to a careless smoker. The alarm was sound and the evacuaton proccess was quite easy. No damage at all. Only the room involved. So I must say this is a safe hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 17, 2013
Thank you so much for sharing the great experience you had while staying with us at the beautiful Holiday Inn & Suites Across from Universal Orlando®. There was no fire, rather some smoke from a nearby brush fire set off an interior smoke detector.

We hope to welcome you back again very soon.
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839 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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London, United Kingdom
Top Contributor
79 reviews 79 reviews
67 hotel reviews
Reviews in 66 cities Reviews in 66 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 5, 2013

I really loved this hotel. I secured a price under £35 per night on Hotwire.com - and was a little worried considering its existing Tripadvisor ranking ... but wow!

The check-in was flawless. Super quick, friendly, no nonsense .. The room.. Gigantic! And clean! With a microwave, fridge, access to a moderately sized fitness center, and a 15 minute walk from Universal Studios. It also has a TGIFriday's virtually (or actually, can't recall) attached to the hotel.

We stayed here only two nights, and used it as a base to see Kennedy Space Center, and Universal - and I would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 10, 2013
Thank you so much for sharing your recent stay experience at the beautiful Holiday Inn & Suites Across from Universal Orlando®. Please visit us again next time your travels take you to the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Shores, Florida
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 4, 2013

I was on the fence about this property reading the reviews. However, management must have taken them to heart. There was not bad smells anywhere, carpet in hallways was new. Did not see any trash anywhere, including hallways. The desk clerks were very courteous and friendly, acknowledge Priority Club, and offered complementary beverages. The room was large and recently remodeled (816). The amenities were similar to Holiday Inn Express, which includes the upgraded bedding and shower head. Convenient to Universal.

Only minor complaints, the business center is not complementary, you must purchase a card to use the internet. Decided not to use it.
The room and elevator doors are still an industrial heavy brown, not so appealing. But a great overall value for the money. Ask for an updated room if available.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 10, 2013
Thank you for taking the time to write your review for our future guests to read. We take pride in our friendly service here at the beautiful Holiday Inn & Suites Across from Universal Orlando®. We are proud that you had a wonderful stay! We invite you back to stay with us again next time you are in the Orlando area.
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Ashburn, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2013

Room was clean, updated. Had the basic requirements like fridge,microwave, iron, desk. TV stations were non exsistent, only 3-4 channels and when travelling with kids, got to have proper cable. Wifi was an issue, only worked on one side of the room. Hot water worked great and rooms were nicely cleaned. Staff is good. It is a like a 20 min walk to Universal but shuttle is provided that leaves in the a.m and make sure to sign up for it at the desk otherwise no seats available. Taxi service costs $7 one way and that can add up. With little kids, dont expect to walk to Universal, too hot and already plenty of walking in the parks. Burger king, walgreens, Mc Donalds and a couple of restaurants are like 2 blocks walking distance but there are hotels even closer so you may want to take that into account. Pool was nothing great, mediocre. Not much to do around the hotel area except the Parks. My advice would be to book something on International Drive, it has everything in one place....DD coffee, restaurants, shopping, $ stores. It is like a 10-15 min drive to Universal but if your using the shuttle service it doenst matter and if you dont feel like spending all day at the Parks, atleast theres so much to do in walking distance on International Dr. then staying closer to the Park and have nothing to do at night but stare at the road to the Parks. Also nightly fireworks at Parks are not visible from this holiday Inn hotel.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 15, 2013
Dear murtaza1200 ,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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Stockport, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed for 9 nights in January having stayed across the road at the Doubletree last year.

On check in the receptionist was very friendly and helpful quickly sorting us out with a high floor king room as requested. The room however smelt a little musty due I think to a faulty air con unit, we went back down to reception and were immediately moved to another king room which was perfect, very clean and comfortable.

The hotel is in a fantastic spot for visiting Universal and City walk without having to drive.

When staying on Orlando next time I would just about chose this hotel ahead of the Doubletree if the price was right as parking @ wifi are free whereas they are chargeable at the doubletree.

Having TGI's in the car park was a bonus

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 22, 2013

I stayed at this hotel February 2012 during NBA All-Star weekend.

The staff was friendly and helpful. I am big on customer service and I was very impressed by the staff especially during such a busy weekend.

My sister is a fan of the bargain and quality that you get at a Holiday Inn Express. I admit that I am a little high maintenance with hotels so I wasn't excited when I learned we would be staying here for the weekend. I judged the hotel by the name. This hotel changed my mind, somewhat.

The hotel is overall clean. The elevators are scary, dark, smelly, and shake like crazy. They belong across the street at Universal Studios as a part of the Tower of Terror ride. Avoid this by taking the stairs.

Pros: The rooms are very clean. The beds are comfortable. We had a nice view of the skyline. TGIF Fridays is attached to the hotel and offer room service. They have a decent gym for a quick workout. Parking was a breeze.

Cons: The rooms are very small. The bathroom plumbing was an issue (but maintenance did fixed it right away.) The hotel room doors are steel and you hear them slam shut continuiously.


Overall: The quality is good for the bargain. This is an ideal hotel for visitors who want a clean hotel at a bargain or those who don't plan to spend a lot of time in the hotel. I would stay here again.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 14, 2013
Dear 911Sugar,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Ariton, Alabama
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 22, 2013

This hotel is located right across the street from Universal. The beds are comfortable and the room was clean. The staff were all friendly and helpful. The first day of our stay, we were greeted by "warm" showers and not "hot" (borderline cool showers), but by day two this problem was fixed. The doors sound like jail cells slamming shut and don't count on sleeping in because of this. Also the first morning at 7AM I was awakened by a loud knock on a adjacent room's door and someone yelling "Utilities" very loudly..at 7AM! The TGI Friday's was pretty good for dinner. Overall, the pros outweigh the cons and would stay here again.

Room Tip: Do not get a room on the 1st floor.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, August 14, 2013
Dear PWoodskp,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#159 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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