I stayed in this hotel in April for a short vacation. The front desk staff is amazing. They took the time to explain the property's features, and gave me directions to my room. (this hotel is BIG!!). BIG smiles, and warm welcomes throughout the stay.
I was upgraded to a junior suite. The room was quite nice. My only complaint is that hotel has external corridors (not a big deal) but the elevator was filthy and rickety. I opted to take the steps after my first ride in it. very scary elevator.
The room was great, overlooking the pool, and it was clean upon arrival. The only real complaint was that the big giant hotel room had a single trash can, in the bathroom. Like I said, not a big deal, but a pain in the butt.
The breakfast was great, and the staff was very nice as well. Great selection of food (buffet), and a nice menu. The buffet was always well stocked.
The pool area was a great place to relax, and get some sun. I was always able to get a chair, and towels were always stocked.
My only real issue was with the housekeeping. I do not mean the quality of the work, I mean the attitude of the people executing the work. They could not have been more rude. Do not disturb sign? too bad. They are knocking and trying to come in anyway. I was standing in a towel, in the door, and had to convince her that I was leaving in 20 minutes, and she could come in there. I could hear here waiting outside in the walkway, so to a man walking past "I'm just waiting for this *person* to leave. He says he is going to be 20 minutes".
I know you want to get all your work done, but good lord.. I can HEAR you talking about me!
Late check out? forget it. They are waking you up anyway.
Do not disturb sign is out...
**bang bang bang**
Me: "COME BACK LATER PLEASE"
Housekeeper: "Your checking out today"
Me - from bed - " I KNOW..... LATER"
Housekeeper: - "WHEN ARE YOU GOING TO BE OUT?"
Me - "LATER - I HAVE A LATE CHECK OUT"
Housekeeper - "No one told me"
Me (actually going to the door now) - "please radio the front desk. I swear to you I have a late check out".
Housekeeper - "What time are you going to leave?"
Me - "20 minutes"
So much for sleeping in on my last day of vacation. I felt so badly that I was ruining her daily timeline, that I just packed up and left. Such a shame because otherwise this hotel was great.
Sad how one experience can ruin your opinion of a hotel.
Otherwise, I think this hotel is a great property.
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