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“Decent Hotel for the Price Point” 3 of 5 stars
Review of Sheraton Lake Buena Vista Resort

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Sheraton Lake Buena Vista Resort
4.0 of 5 Hotel   |   12205 South Apopka Vineland Road, Orlando, FL 32836   |  
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4th Night Free & Credit
Ranked #188 of 326 Hotels in Orlando
Pomba4u
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Decent Hotel for the Price Point”
3 of 5 stars Reviewed April 4, 2013

We stayed at this Hotel the last week of March 2013. Family of 5 in building three. Our room had double queens with bunk beds and a pull out couch. Room also had a verenda looking out to the pool.

As stated by other people from the outside the hotel is very 70s. The renovations inside are ok - for the price point the hotel is not bad. The linens were VERY clean and crisp.

The rooms themselves seemed a bit on the dirty side and the exterior was dirty as well with the older needing renovations look.

The front desk was very good and attentive although they did make a mistake charging me $10 a day for parking. This was quickly fixed when pointed out to them.

We had a car so locations to the parks was fine. Dunkin Donuts and 711 right across the street was nice too.

Pool was decent - heated which was needed the week we stayed.

All in all for the price point its a decent stay. Not sure how its got such a high rating - I give it a good 3. Def no more than an avarage hotel.

Room Tip: Building 3 had the family suites over looking the pool.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 9, 2013
Hello Pomba4u,

We truly appreciate your recent contribution to Tripadvisor. I shared your review with my entire ops team and we certainly will look at your comments and make changes if necessary. I can answer your question why we are rated higher than a 3 and it’s because of our service. We are not a brand new hotel however we're a newly renovated property with associates that are passionate on providing outstanding service.
I do appreciate your comments as we love to hear from our guests in order to improve on our services and resort.
Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2013

I stayed at the Sheraton Lake Buena Vista for a conference recently and really enjoyed this property. The staff was very friendly, the rooms were very comfortable and updated. Best of all, there was not one day that I didn't see someone from the Executive Committee in the lobby. From the General Manager on down introduced themselves and asked how they could help. Onwership of their guests needs is everyone's job there. My family and I will be back soon.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 9, 2013
Hello AC,

We truly appreciate the great review on Tripadvisor. Our team is dedicated on providing great service and we're glad that our team and resort exceeded your expectations. I will certainly share your wonderful comments with our entire team. We hope to see you again on your next trip to Orlando!

Warmest Regards,
Gil Reyes
Assistant GM
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Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 3, 2013

Some colleagues and I stayed at this hotel during a convention in Orlando. It was freshly renovated so the product was great. In a very thoughtful plan for the bathroom, they moved the vanity and sink so that there is much more room. The lobby, bar and gift shop all were bright and open. The gift shop is very well stocked with tons of options, which would work really well for business travelers or families. Best of all was the service. Everyone I met in the hallways, lobby or front drive were very friendly and genuine. It was greatly appreciated and well done to the staff.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 8, 2013
Hello dsenden,

Thank you for your recent review on the Sheraton LBVR. Its great to hear that our team provided great service during your stay with us. We truly appreciate your positive comments and we hope to see you again when your travels bring you back to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 1, 2013

I was a little concerned about staying at this hotel because I thought the hotel was getting a little tired when we were there several years ago. I was immediately please when we checked in to see the entire lobby area had been gutted and redone - modern, clean and bright! Our room was quite nice - spacious enough, very clean. What really set this hotel apart though was the staff - I cannot say enough about how pleasant everyone was, and how eager to please they were.

The area surrounding the hotel has seen better days, but there are a couple of shopping plazas not far away that seemed to be OK, but we didn't visit them. The Premium Outlets are a ten minute drive away, as is Disney World (this hotel is located close to the main entrance to the park). While there is self serve laundry on site, I think they would be well served to add machines in each of the buildings if possible.

Again, the staff were superb!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 8, 2013
Hello threejack,

Thank you for the great review on your most recent stay with us! Customer service is vital to the success of our resort and I'm glad that our team exceeded your expectations. We truly appreciate the rave review and we hope to see you again in the near future!

Warmest Regards,
Gil Reyes
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 31, 2013

This hotel just on the outskirts of Walt Disney World was a pleasant surprise. Despise its dated 1970s exterior appearance, the lobby was spacious and clean and the front desk staff pleasant and helpful. The rooms were fantastic, everything was white or off-white, making for a bright, airy place to return to after a day of WDW. Our room faced the two pools, which was good and bad. The view was very relaxing and put us in the right vacation mood, but the music was unbearably loud all day, not to mention the screaming kids who stayed out there until 11pm. Thankfully, the AC blared so loudly the outside noise was frequently masked. The fitness center is perfectly acceptable, with ample cardio machines and a view of the pools.

The hotel is located in chain restaurant heaven, with plenty of familiar and unique dining places to choose from, all within walking distance. There are tacky souvenir shops nearby, as well as a couple of supermarkets and liquor stores.

There is a free shuttle service to WDW but before you think that will be enough to serve your transportation needs, pay close attention to the rather inconvenient schedules. Also note that the shuttle serves multiple hotels so it's often overcrowded, so set your expectations accordingly.

The housekeeping left a lot to be desired in our case. A comforter we took off the bed and set on a chair was still there when we returned, and our shampoo and conditioner were not replaced the first day. The elevators are also a joke, and we chose to take the stairs to reach our fourth floor room. These are basic expectations any decent hotel is expected to get right. Very disappointing.

Given the many food choices nearby we didn't try any of the onsite dining. There is a well-stocked gift shop/food store in the lobby for quick bites, but I would venture out a bit to find something that's not frozen or prepackaged.

In summary, nice hotel but could use some housekeeping improvements. Having the shuttle is helpful but the schedule really needs some adjustments to be considered convenient. One final comment not about this property but Orlando and WDW in general: I am amazed at how rude entire families appear to be, whether at the hotel, on the shuttle or in the parks. It seems like common courtesy is thrown out the window just because everyone is on vacation.

Room Tip: Face to pool if you want excitement, avoid if it you value peace. Also, try and get a room in build...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 8, 2013
Hello GlobetrotterIL,

Thank you for your recent contribution to Tripadvisor. We appreciate the positive and constructive review that you have shared with us. I've addressed your review with our entire operations team and we will certainly utilize your comments as a learning tool to improve on our services and resort. Thank you for your feedback and we look forward to better serve you in the near future!

Warmest Regards,
Gil Reyes
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
127 reviews 127 reviews
74 hotel reviews
Reviews in 49 cities Reviews in 49 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 30, 2013

Stayed in room with two beds in the bedroom, a sofa that I think made into a bed and bunk beds with good mattresses. Nice view of pool. Store in lobby had good variety of snacks etc. Breakfast buffet was very nice and included two different flavors of smoothie "shots." Clean, comfortable. Rooms are accessed "motel style" through outdoor "hallways." Only downside was there seemed to be issues with multiple elevators - the management tried to get someone to attend to them quickly - but there were still several hours when stairs were the only option -- which is not ideal for rooms above the third or fourth floor.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 8, 2013
Hello 150nightsperyr,

Thank you for your recent contribution to Tripadvisor. We appreciate the great review that you have provided us and I will certainly share your comments with our entire team. I've also shared your elevator feedback with our chief engineer so that he can take corrective action. Thank you for your kind words and we hope to see you again when your travels bring you back to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Tennessee, United States
1 review
5 of 5 stars Reviewed March 29, 2013

My husband and I, along with our two teens, stayed at your hotel March 22-27, 2013. The bedroom had two full size beds that were more comfortable than my bed at home. Also, the sheets and duvet were the perfect weight. There was a nice assortment of pillow sizes. We also had two bunk beds. One night I was restless and moved to a top bunk so that I wouldn't disturb my husband. I was amazed that the mattress and bedding were the exact same quality as the bedroom beds. My 19 y/o son had 5 great nights of sleep. Every evening upon our return from a long day at Disney Parks, we were so happy to crawl into freshly made beds, a plentiful amount of towels and fresh toiletries every night. The location was convenient to a wide variety of restaurants. My 17 y/o daughter and my son really enjoyed the pool area including the heated pool, hot tub, the fire pit, and the 79 ft. slide. Our room was ground level with a pool view. On Sunday, we dined poolside and had delicious Angus Cheeseburgers and Steak Fries. The food was hot and served by very friendly waitstaff who seemed to really enjoy serving us. I am a very picky hotel guest regarding cleanliness, especially bathrooms, bedding, and carpets. I was so pleased. We were actually disappointed that we were not able to stay longer than 5 days. We would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this review, April 8, 2013
Hello Cindy M,

Thank you for the excellent review on your most recent stay with us. Our team is glad that you and your family had a great experience and we truly appreciate the wonderful feedback. Thank you for your response and we hope to be your hotel of choice when your travels bring you back to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lake Buena Vista Resort

Address: 12205 South Apopka Vineland Road, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Orlando
#39 Luxury Hotel in Orlando
#168 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel

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