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“Near Disney” 5 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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4th Night Free & Credit
Ranked #43 of 326 Hotels in Orlando
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Near Disney”
5 of 5 stars Reviewed May 15, 2014

We are owners at this resort for 30+ years and go back every year, this year will be in June. First it was for the kids, now it is for the grandchildren as well. It is a relaxing home away from home. The pools are delightful and the kids favorite thing is to feed the fish in the ponds after dinner. There are several playgrounds. Disney is 5 minutes away.

The timeshare pitch complete with "carrot" is the only negative. They are high powered and will test your sales resistance ability. Try it I double dare you.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 16, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and suggestions.

On behalf of the Management Team, we take this opportunity to say how much we appreciate your loyalty to the Sheraton Vistana Resort. We are excited to host your grand children as they enjoy the pools and fishing! We are expecting some new improvements this year, and are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback! See you in June.

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (702)
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Quispamsis, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 14, 2014

Our first stay at this resort and we weren't disappointed. Our 2 bedroom unit was spacious and luxurious. It was a home from home with nice comfortable furniture that you could relax in, all the finishes were top notch, the beds were comfortable and everything was spotless when we checked in. The pool was a short stroll away and was enjoyed by the whole family and it was never too crowded. The location was ideal for accessing all of the parks and maybe a little too handy for outlet shopping (my wife of course would disagree). Lots of restaurants and grocery type stores around. We had a long experience with a time share pitch years ago so we stayed clear of that side of it, unless you are really interested in buying time here great otherwise it's generally not worth the time involved.
All in all we had a great stay and would certainly have no reservations about recommending it.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 16, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and praises.

It is a delight to know that you felt comfortable in the villa, appreciated the amenities and our service. Our caring team takes pride in preparing your accommodation for your enjoyment.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summit, New Jersey
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 13, 2014

My family stayed at the Vistana April 2013 and again this year (May 2014). We saw many improvements in just the past year and we will definitely return again next year!

Pros:
- The set up the 2 bed/2 bath villa was great. Perfect amount of space and amenities for a family of 4. We were in building 4 of the Cascades section and LOVED it. It was very close to a large pool with a great kids splash area and playground, but not too close to be noisy.

- Last year I noted that the pillows were TERRIBLE. (I ended up using a towel as a pillow the entire week.) This year the pillows were great. No issues whatsoever.

- Live music at the Cascades pool bar in the evening - great touch.

- Short drive to all of the Disney parks

- Crib and highchair were promptly brought to my room after I made the request through Guest Services. Guest Services also called me a few minutes later to make sure I received the items. Great customer service touch!

- Security was great. I had a friend come over to meet us one day and the security desk called me to make sure that we were expecting her.

- Lack of pool towels issue from last year was totally fixed.

Cons:
- Housekeeping wasn't great. When we checked in to the room there were some hair rubber bands on the floor in the 2nd bedroom left over from a previous guest. Also, the large bathtub in the master bedroom was not clean. It had some dirt on the bottom and the sides were covered in a gritty sandy type material. I was super sore and wanted to soak after a long day of walking the parks, but the tub totally grossed me out. I ended up cleaning it on my own, which was not ideal.

- Some of the food at the Cascades bar was downright disgusting. The nachos which were the "special" of the night were probably the worst nachos I've ever had. Stale chips, canned liquid cheese sauce, and beans out of a can, along with a packet of sour cream. With that being said, the popcorn shrimp that my kids had and the grilled fish sandwich we had were ok.

- Only one waiter for the entire pool area for ordering food/drinks. Not a huge deal to have to walk over to the bar to get drinks/food - but enough of an annoyance to make mention about it ;)


All in all, we had a GREAT week here and will definitely return again!

Room Tip: I think the Cascades section is the only one with elevators - all others are walk-ups.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 14, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and suggestions.

The Cascades and Lakes are equipped with Elevators, the other phases are 2 story buildings, with stairs, and while we are aware it is cumbersome with luggage, our Bell Staff is always available to lend a hand.

We are so sorry about your experience at Cascades Bar and Grill, and the bathroom untidy appearance. Your comments were already escalated for needed focus. Please share the villa # and date of your stay for further research. You can write to me at svrcss#starwoodvo.com and I will follow up with you.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback for the positive outlook on all the amenities we have enhanced thus far.

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 13, 2014

We, 2 adults + 2 kids, stayed at the Sheraton Vistana the last week of March. Outside of a decidedly painful timeshare sales meeting that we opted into, the experience was super.

Positives: a great two bed/bath suite with a large living and dining area. The kitchen had all of the necessary bits and pieces and we weren't wanting for anything. Service was consistent and friendly. Beds are comfy and the rooms were clean. The hotel is in a useful location close to Disney and a bunch of local and chain restaurants. There is also a Walgreens and gas station within walking distance. There are multiple pools and sports-related activities. The pools weren't overcrowded and had a nice mix of depths for kids and adults. The complex is large but fairly easy to navigate. There are some hotel busses which can help you get around.

Negatives: the sell to sign you up for a timeshare meeting is a bit much. And if you do attend, pad your schedule and be prepared for the full court press. Small potatoes though.

Room Tip: Get a hotel near, but not too close to the main pool.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 14, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments. Our mission is to ensure our guests and owners have an insight of the Starwood Network Vacation, and the meaningful Benefits. If we have pressured you with the Product Update Session, we are very sorry.

We are delighted to learn that you enjoyed the villa accommodations and service with our caring team members, who makes the difference.

Hopefully, you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center to entice our Social Travelers.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 13, 2014

I love staying at the Vistana! This is a great place for families, couples or friends. Villas range in size and is located just outside Disney with plenty of restaurants and outlets to visit if you aren't a park fan. You could stay at Vistana and never have to leave with the many pools, on site eateries and 2 poolside bars. There is even a general store that is not crazily overpriced. The staff are friendly and are constantly working on the property to keep its appearance up. The security checks IDs and key cards making early morning runs feel safer. There are two fitness centers as well. I constantly rave about this place to friends. If you do have an issue (as I have in the past) they are addressed immediatley making me confident of future visits. Side note: pools are equipped with handicap access which we needed this trip :-)

Room Tip: We didn't love the breakfast buffet. Convenient but food was just ok. There are pleanty of vill...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 14, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and praises.

Know that we appreciate your opinion expressed for Breakfast Buffet and we thank you. Our Mission is to ensure every guests and owners enjoy their stay and have fun and feel safe and comfortable. We are so glad that we met your expectation with the villa accommodation, amenities, grounds, pools and the Market Place !

Hopefully, you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 13, 2014

Arrived at the Sheraton with the fam for a week long trip at the Disney Parks. As I researched places, I came to this because the price was so reasonable. Having a full kitchen and bedroom was a very good thing. Disney food is expensive. The grounds were well maintained and the hotel came with daily housekeeping. Our family loved the location of the resort. It was five minutes from the Disney parks. It was also across the street from Starbucks! We enjoyed the pools and pool side bar. I can't say that anything was wrong with our stay. It is a timehare property though and they will ask you to attend a meeting. You do not have to go. Overall,

Pros- Location, pools, kitchen, comfy bed, in room washer/dryer. Clean, beautiful grounds. Friendly staff

Cons- Its very large and you will need the map. Shuttle is limited to Disney parks. Must bring own amenities like shampoo.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 14, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and praises.

Know that we appreciate your opinion expressed for the rate, grounds, service and activities. Our Mission is to ensure every guests and owners enjoy their stay and have fun during their memorable stay at the Sheraton Vistana Resort. Yes we are a very large property. Our Shuttle Transportation offers daily service to Disney Theme Parks, and Blue Horizon Transportation offers service to Universal, Sea World, Kennedy Space Center and many other local attractions. Please see our Ticket & Transportation for additional suggestions, rates and schedules.

Hopefully, you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teaneck, New Jersey
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 13, 2014

Stayed for 8 nights with a 3 year old and had a great time. We made a request to be near the center of the courts area for easy access to pools and marketplace and they gave us a great location. We had to wait till about 2:30 to check in but it allowed us some time to get our bearings with the area. Our experience with the hotel staff was good, as they were professional and courteous.

We got a two bedroom villa with a kitchen and it was really nice. Clean and well appointed. The beds were nice, a little hard and the pillows a little big but we got good rest. We had our 3 year old on a pull out in the living room so she was closer to us. She slept very well on it. The air conditioning was very good as it was cool and consistent the entire trip. The kitchen and bathrooms are very nice with granite tops and we enjoyed the screen-in porch each morning when we had our breakfasts.

The pools were terrific. Plenty of hot tubs and large pools with options for all ages and circumstances. The main pool (behind the marketplace) was great for kids with varying depths, waterfalls and fountains. They seem to have a number of pools which cater to varying tastes. The service at the pool was good, but a little short on staffing as it took a little while to get drinks and food. The food at the bars/restaurants wasn't great. I felt the food at the marketplace was better, specifically the boars head cold-cuts, but overall I wasn't impressed.

Speaking of the marketplace, it was convenient and had almost everything you would need. Awesome that it remained open later at night after coming back from Disney. I recommend going to the Walmart or the Winn Dixie nearby to stock the fridge because you'll pay more at the Marketplace (not really a surprise). But it was good for little things, lunches, fruit salads, etc. Service was good and friendly and the Starbucks coffee they served was nice.

Overall It's a nice gated area that has more of a community feeling then a hotel or resort. People walking on the streets, etc. They had surreys and we rented one for 10$ for a half hour, so that was a fun break. The resort stretched over a large area so I could see how some would need a car to drive to and from pools/marketplace. We were lucky to get a good location. One suggestion I have is to add more sidewalks/walkways/paths. You have to walk around large swaths of nicely landscaped areas to get to where you are going at times, and the lack of sidewalks on side streets forces you to be in the street, but its not the end of the world. That suggestion might be limited to certain villas like ours (courts 1) that will walk rather than drive.

The best thing about Sheraton Vistana was the location. We went to each of the 4 Disney Parks, Downtown, the Boardwalk & Seaworld and everything was a short 10-20 min drive. We had a very busy schedule each day hopping from park to park and coming to and from the resort off of Rt. 4 was easy, though we lost our way getting to the parks a few times (completely our fault).

With that said - even though we did not use the shuttle to the parks I would highly recommend renting a car/truck if you plan on going nuts with Disney. It's so much more convenient then having to factor in another schedule to your trip and I believe you have to pay for the shuttle service anyway. The parking lots at Disney are 17$ a day and once you pay once you can park in any of the other lots again that day. We would've been miserable getting to all of the stops, especially with a 3 year old.

All in all it was a great trip and we were very satisfied with staying at the Sheraton Vistana. We would definitely visit again. I do think its important to mention that we got very lucky and didn't have to pay much to stay here for the week, but even if we had I think this review would be the same.

Room Tip: Courts was close to the entrance/exit and was near the marketplace and 2 pools. Good if you have you...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, May 14, 2014
Thank you for taking the time to write and share your comments, and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments, praises and accolades for our Team, who made it extra-ordinary and memorable for you. When our guests and owners express this depth of appreciation for the villa, amenities, location and safety, it makes us Proud!

We are excited to hear that you enjoyed the selected Boar’s Head items at the Market Place, and encourage you to try our new menu and improved Zimmies Restaurant on your next trip. During this August – December 2014, we are renovating our Welcome Center, Zimmies Restaurant and Mini Golf. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback and your genuine recommendation.

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Orlando
#37 Romantic Hotel in Orlando
#38 Family Hotel in Orlando
#79 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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