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“Great Hotel That Feels Like A Condo” 5 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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Ranked #51 of 327 Hotels in Orlando
Chicago, Illinois
2 reviews
“Great Hotel That Feels Like A Condo”
5 of 5 stars Reviewed April 5, 2014

We had the perfect stay here. The rooms were spacious, modern and clean. The staff was friendly and helpful. The pools and grounds were beautiful and it was conveniently located. The parking was free and safe. The wifi was free and worked. The workout area and equipment were awesome. They a had high end gas grill at our building. Didn't eat at the restaurant but I hear it's good. We stayed in building 13, which concerned me since it was in the back lot,,, but it was the best spot on the property in my option. Close enough to everything but far enough from the crowd (they were full).

If your looking for a hotel/condo this is perfect. If you are looking for a hotel spa type place you might want to reconsider :). Good relaxing time.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 7, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your accolades for our team and their impeccable service.

We appreciate your genuine feedback and hope you will return soon, to enjoy our fine restaurants, the Market Place and Tacki Tiki Bar (all great selections of healthy food, and delicious beverages).

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Seattle, WA
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 4, 2014

I had very high expectations for a Tripadvisor property rated this highly, but it didn't quite meet my expectations.

The good:
-The property is in an excellent location near Disney with lots of surrounding restaurants and retail locations.
-We stayed in a 2 bedroom suite and there was plenty of room w/ a fully equipped kitchen and laundry too.
-The check-in process was very easy and smooth
-Parking is plentiful and free
-Rooms were recently updated, although it still feels dated

The bad:
-Although the rooms were recently updated, the general feel of the rooms and property felt worn and dated.
-Some usual hotel amenities were not included, like shampoo! They forced you to call everyday get some.
-The bathrooms were just not clean (see picture with lots of mold). Plus the fans sounded like they were powered by airplane engines!
-The free internet they tout was unusable because it was so slow and unresponsive that it was just frustrating
-General annoyances indicating a lack of care of the property: lights that did not work, TVs that couldn't tune into any channel, etc.

Overall, I rate this a 3 because the Sheraton Vistana Resort wasn't a luxury hotel or an average hotel that exceeded our expectations. It was just a regular 3 star hotel that did an ok job of delivering a comfortable (not exceptional) place to stay close to Disney.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 7, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns and extend your praises.

Your valuable comments regarding the villa cleanliness, fans, TV, Lights and Internet were duly escalated for awareness and needed focus. In order our the team to revisit these issues and make corrections, we request that you please share the villa # and date of stay. Please write me at svrcss@starwoodvo.com.. I will be happy to follow up with you personally.

We appreciate your genuine feedback and are hopeful these issues does not dampen your spirits, as we have some major upgrades to enhance our Resort.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!


Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holderness, New Hampshire, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2014

Everything was excellent.
The rooms were clean and very quiet.
Pool areas were in great condition and the water was warm.
Check in was a breeze, no wait at all and the staff was very nice.
The service was great.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 4, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, offering our Management Team an opportunity to share your praises.

We are happy to learn that you enjoyed your villa accommodations, and our service.
We are hopeful you will return, as we are proud to share some upgrades and improvements in 2014.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 2, 2014

This is our first time at this property, thanks to Dad and his willing to treat us to a week of his time share and thus far it's been very relaxing. From a representative who was attempting to get us to buy in, for this property to have been built 30 years ago, all renovations have completely updated the resort and you would have never known its age. The grounds are well kept and the staff has been very friendly and helpful thus far. We arrived on Sunday and it is only Wednesday and will be leaving on Sunday but so far, no complaints. We are staying in a 2 bed-2 bath villa and we have more than enough room for my husband, myself and our son. The villa has all the conveniences of home, including a washer and dryer, fully stocked kitchen (utensils and cookware, not food :) and was well maintained. Bose cd/DVD player, good location to attractions but we'll enough out of the way of too many touristy shops and smaller attractions. Very close to excellent outlets and several good restaurants in the area. Did try burgers at one of the snack places on the property and it was surprisingly good. Would be worth the amount advertised on their website if unable to obtain through a timeshare.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 4, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises.

At the Sheraton Vistana Resort, our mission is to ensure our guests receives the best possible care, comfort have fun and feel important. We are so glad you villa was well appointed for your vacation needs, and your appreciation for the overall resort and upkeep of grounds and villas.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!


Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monticello, Indiana
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 1, 2014

We've stayed here a few times. We had a wonderful 2 bedroom-2 bath villa. The updates they've done are great. We stayed in Fountains II. I called ahead to request a top floor villa that wasn't on the interstate side and they obliged. The Fountains pool was so very close. Our balcony faced one of the ponds. One of my only complaints would be the care of the ponds. There was so much trash along the edges. We loved the kitchen and ate in most days. The resort is close to nearly everything. I never realized how close Downtown Disney was to Vistana Resort. Walmart is just down the road. There is a Starbucks in the Marketplace AND one across the road from the main entrance. Loved the washer and dryer. REALLY enjoyed the time spent on the screened balcony. I definitely recommend this resort.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 2, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to address your concerns.
We appreciate your loyalty to the Sheraton Family and glad you returned to enjoy the villa accommodations and amenities.
Thank you for pinpointing areas of needed focus which have been already escalated to the Management Team for inspection.

Our Special Projects Team are cognizant of the Ponds, work is currently in progress as they are conducting the needed repairs for your enjoyment. We are hopeful you will return to enjoy additional features, such as our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!


Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrenshall, Minnesota
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 1, 2014

Positives:
Nice unit
Great pools and hot tubs
Basketball/Volleyball courts
Quiet
16 tennis courts
Close to the parks and shopping
Good security
Family friendly

Negative:
Unit was a little dirty and wasn't addressed when brought up
Many broken machines in the arcades

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 2, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to address your comments.
We appreciate your pinpointing areas of needed focus and areas of delight. Your concerns were already escalated to the Management Team for inspection.

At the Sheraton Vistana Resort, our mission is to ensure our guests are satisfied, be comfortable and feel safe. We are hopeful you will return to enjoy additional features, such as our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!


Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 31, 2014 via mobile

We have been coming here for years with the family. Still a great family place. Could use an update on the food quality but other than that a good spot. Property has many pools, basketball courts and tennis courts. People are very nice and hospitable. Close to the airport,Disney and other attractions plus only one and a half hours to the beach .

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 2, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments.
Thank you for being loyal to the Sheraton Family, we are glad you have returned.
Your comments have been escalated to specific Management Team – for needed focus and awareness.
We are so glad our team exemplified great hospitality and also pleased that you enjoyed all the amenities.

We are hopeful you will return soon to enjoy our new enhancements in 2014.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#12 Spa Hotel in Orlando
#38 Family Hotel in Orlando
#43 Romantic Hotel in Orlando
#101 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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