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“Older resort but still very nice place to stay!” 4 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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Ranked #51 of 327 Hotels in Orlando
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Older resort but still very nice place to stay!”
4 of 5 stars Reviewed October 4, 2013

This is our home resort which we bought on the resale market for the RCI points. It is our third time in Orlando but first time staying here. We reserved a 2 bdrm unit and we stayed in a ground floor unit in the Fountains section. The unit was very spacious with comfortable beds, a screened in patio and easy parking. There are no elevators so if hauling suitcases up to the 3rd story is a problem get a lower room. We have stayed at the newer Orlando Sheraton Vistana resort and prefer this one. The fountains section has it's own pool area which was very nice but slightly smaller then the main pool. Both pools have snack bar/ restaurant/full bar service. There is a general store in the Cascades section of the resort that has almost everything from swimwear to groceries and a business center where u can print boarding passes, etc. you can go online and have them prestock your frig for you prior to arrival. You do pay for the convenience with a 9oz box of Cheerios going for $5.99. There is a Publix grocery market just blocks away on Vineland that I would recommend for larger shopping trips. They have a large selection of deli items, cut up fruit and other items geared toward the visitor. There are also a full compliment of outlet stores nearby should you forget to bring your flip-flops or enough shorts.

Disneyworld is close by. Make a right turn as you leave the resort, right at the next light then you go straight into Disneyworld. Surprisingly, Sheraton's transportation options to Disney are limited. $9 per person round trip with access to just 2 of the parks. I have stayed elsewhere with free transportation to all the parks.
Check-in went smoothly and the initial timeshare pitch was limited. We were impressed until we got 3 more calls in our room pestering us to attend. On the 4th call I think they got the message from my angry wife that we wouldn't be attending! Very unnecessary.

Room Tip: Cascades, Courts and Spas sections for main pool and general pool access. Falls and Fountains II for...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 7, 2013
Thank you for returning to your home resort. We appreciate your loyalty and the comments you shared with Trip Advisor.
It seems you enjoyed your Fountains accommodations and villa amenities and services provided for your enjoyment.
It’s always a delight to read such positive and encouraging reviews.

Our Market Place is quite a unique setting offering pre-stock deliveries, special occasion request, and deli to gifts, yet you can rest assured, all the prices of our items are market comparable. Next time you visit, please indulge in our social hour from 5pm-7pm on Mondays and Wednesdays to enjoy our wine tasting hour. All wines featured is sold 25% off regular retail price.

Thanks for the gift of feedback regarding the Product Presentation Invite. it is not our intention to disrupt your vacation. As a valuable owner, we intend to treasure this relationship with you for years to come. May I please suggest that you tell our Marketing Team immediately that you are not interested and your name will be deleted from the Marketing List.
At the Sheraton, our mission is to ensure our owners are aware of the Starwood Vacation Network of benefits and an opportunity to learn about your ownership.
We thank you again for this wonderful recommendation to your home resort, and we hope to welcome you soon.

Sincerely
Resort Management Team
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Portland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 3, 2013

I just made my reservations through RCI for January and wanted to request a section of the resort. I was looking for suggestions and information about the different sections. I emailed the concierge, no answer. I called the front desk and since my reservation hadn't arrived in their system yet, the woman at the front desk couldn't help me. I then saw the General Manager's email in one of these reviews and emailed yesterday - nothing yet. First impression - not impressed that no one can answer a simple question.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 4, 2013
Thank you for taking the time to write and share your impressions and feedback with Trip Advisor.
We are here to serve you and to ensure your needs and requests are satisfactorily met.

On Behalf of the General Manager’s office, please accept our sincere apologies for a late response. He is currently out of the office, but I can assure you, your email will be answered.
In the meantime, may I suggest that you please contact our Guest Services Team at 407/239-3100 and ask for the Hotel Manager. Furthermore, you may leave a voice mail for quicker attention. As a gentle reminder, if the resort did not recive your information, then you will have to contact your local RCI Office to forward your reservation to the Sheraton. RCI Exchange Reservations are sent to the Resort 2 weeks prior to arrival. We thank you for your kind patience and understanding in this matter.
Thank you for allowing me to assist you with your inquiry. It will be our pleasure to oversee that your request is honored.
Respectfully yours
Resort Management Team.
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Asheville, NC
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 1, 2013

We stayed here for two days while visiting Legoland and Universal and then transferred to one of the Disney resort hotels so we could have easy come-and-go access to Magic Kingdom. We were stunned by the size of the 2 Bedroom suites considering the price - the rooms were quite clean and well stocked with all the necessities (except they didn't provide shampoo!). While the Sheraton Vistana cost 1/3-1/2 the amount of a room at the Disney Wilderness Lodge, it came with 2 separate bedrooms, 2 bathrooms, and a nice living room and a well-appointed kitchen area. Sure, it was a large resort with limited soul and environment but the rooms were clean, the staff was responsive, the amenities were decent, and it made a great base of operations for visiting the area. It made the room at Disney seem cramped and uncomfortable by comparison! We made use of one of the pools (Cascades) and found it nice but without a lot of unique appeal. We found the restaurant options on I-drive a bit limiting but discovered some decent options (considering the general lack of good restaurants in Florida). I would recommend these condos to anyone wanting a lower cost, high quality option near Disney.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 4, 2013
Thank you for taking the time to write and share your experience with Trip Advisor.
We appreciate your choosing the Sheraton Vistana Resort as your vacation spot and we thank you again for the comments.
While we do not stock our villas with shampoo/conditioner, these items can be requested. Our staff will be happy to deliver to your door! So glad you had an opportunity to enjoy one of the famous pools at the Cascades, but regret to learn it did not have a unique appeal. May I suggest on your next visit, try the other 6 pools, 8 spas and 3 saunas. It will be an amazing experience for different ambiance and enjoyment.

Also we hope you will find the time to dine at our family restaurant with an evening of Magic and Mayhem Show, with lots of comedy and fun.
Looking forward to host you again soon!
Best Wishes
Resort Management Team
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Victoria Harbour
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 1, 2013

We stayed here for 4 days sept 25-29 2013. Asked for ground floor near good pools and were upgraded to 2 bedroom suite in building 19. Just around the corner from tennis courts ,activity centre ,rec centre, marketplace. Gated with security into both areas. About 10 loops of 2-4 story buildings with ponds behind them. Mini putt area with one pool under repair at this time. Lots of poolside activities for adults and kids. Poolside bars and grills. Must be about 6-8 hot tubs also. Waterfalls on 2 of the pools that we swam at. Did get to 6 of the pools. Water play area for kids and shallow wading areas also. Great suites with screened in patios. Kitchen has everything and service for 8. King bed with ensuite. Other bedroom had 2 twin beds. Deep jacuzzi bath. Pull out couch. TVs in both bedrooms and living room with DVD player. Can rent movies in activity centre. About 15 min from Disney, international boulevard and Kissimmee. 1/2 hr from airport. Beautiful place with great pools. Would recommend it to anyone. Would go back in a minute.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 4, 2013
It was a delight to read your encouraging experience shared with Trip Advisor.
Thank you so much for choosing the Sheraton Vistana Resort to enjoy your vacation.
It was indeed our pleasure to welcome and host you, and we invite you to come anytime.

We are so pleased to learn that you appreciated your villa accommodations with upgrade!
At the Sheraton, Safety and Comfort are our 2 main priorities, followed by diligent and caring service.

Seems like you had a wonderful time and that’s our mission – to ensure every guest create their lifetime memories and return to the Sheraton.
Thanks again for the kind and sincere recommendation.
Looking forward to host you soon.

Warmest Regards
Resort Management Team.
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mexico city
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 30, 2013

We stayed for a week in a 2 bedroom villa. Our kids enjoyed the pools and the playgrounds.
The area is clean, quiet and we spent a great week there, staying for 3 days in the hotel relaxing and enjoying the facilities. . Of course, its proximity to Disney is a great plus.

Room Tip: We stayed at the "Falls" section. The section is in good shape. I doesn't have a pool...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, October 1, 2013
We thank you for taking your time to share your enjoyment and fun time with Trip Advisor.
We appreciate your selecting the Sheraton Vistana Resort, amongst your many choices of vacation destinations.

It seems like everyone had fun with the villa accommodations, amenities and a relaxing atmosphere! We are very proud of the service our team provides to every guest and we hope you will return soon to enjoy our various activities, enjoy wine tasting during Social Hour at the Market Place, and dine in our family restaurant.

Come and enjoy lots of fun, comedy and a great evening at the Magic & Mayhem Shows with your dinner buffet at the Zimmies Restaurant.
We hope you get an opportunity to visit and enjoy all 7 pools, including the Falls Section. Thank you for the positive feedback!.

We look forward to welcome you soon.
Best Wishes,
Resort Management Team
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chicago
Top Contributor
209 reviews 209 reviews
23 hotel reviews
Reviews in 46 cities Reviews in 46 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed September 28, 2013

The location is wonderful. So close to Disney. The resort was very nice. We had two units. A one bedroom and a two bedroom. Both were wonderful. Large spacious. The grounds were kept up very well. Our units had everything you could want in them. The kids areas were well maintained. The food areas were ok. this is the one area that needs improvement. The restaurant did not have the friendliest server. We kept getting stuck with " the grouch. " She really needs to be fired or she needs to change her attitude. They have a nice little store on the property. The elevators made it easy to carry bags to the upper floors. we had a phone problem and they came right up and fixed it. I am very pleased with this property. Would stay here again. We were there during spring break.... so kids everywhere. In spite of all the kids I thought the staff did an excellent job.

Room Tip: Great property... don't worry about a good room.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, September 30, 2013
Many thanks for taking the time to share your experience and impressions with Trip Advisor.
We are very appreciative for the feedback, which is always valuable to our Management Team.

At the Sheraton, we take pride in delivering caring and connected service. To learn that we did not meet some of your expectations, is something we need to focus on. May we invite you to connect with the General Manager at svrgm@starwoodvo.com to share your feelings? Thank you again for your time and cooperation to address this area of concern.
We are so glad you enjoyed your villa, spacious accommodations and amenities. It will be our pleasure to host you again soon.
Best Wishes,
Resort Management Team
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 26, 2013

My farther inlaw owns a time share at this resort. I have been to the vistana resort for the last 20 years with my family. At first it was like another world, clean, welcoming, reasonably priced, friendly, well maintained, and a joy to be there.
Over the last 5 years we have seen it deteriorate. don't get me wrong its still very nice there but has lost its edge. they are trying to get you to change your time share for points so they call it. its all a play on words. the staff are fairly friendly but I heard them moaning about their pay and working hours. and how they rely on their tips. although the standards has dropped at this resort it is still one of the better resorts in orlando. But if they want to know how to get back on track they should visit the jebel ali beach hotel and golf result in dubai and learn by them.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, September 27, 2013
We thank you for taking the time to share your expressions about the Sheraton Vistana 20 years ago and now!
We are very, very sorry to learn that you think we have deteriorated, considering we have renovated the entire resort with all modern amenities.
Our Team have gone through extensive training on elevated service, professionalism and a caring attitude.

Your comments are very helpful and will be shared with our Management Team for awareness.
We are hopeful you have shared some of your insights via “The Voice of the Customer” by connecting with the Management Team.
It an opportunity where the General Manager, Manager on Duty and Hotel Manager takes immediate action to address all concerns with our in-house guests.

Looking forward to host you again soon.
Best Wishes,
Report response as inappropriate
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#12 Spa Hotel in Orlando
#39 Family Hotel in Orlando
#41 Romantic Hotel in Orlando
#103 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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