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“Great resort” 5 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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Ranked #51 of 327 Hotels in Orlando
Hartford CT
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great resort”
5 of 5 stars Reviewed April 2, 2013

My husband and I just stayed at this resort. We were very happy with our stay here. We stayed in the cascade phase they are updated and very nice. We were upgraded to a one bedroom premium without even asking. Our check in was easy we had to wait a while for our room so we hung out by the pool and had lunch. We got our room early. Found it very clean and comfortable. The bed was not as comfortable as it should be, furniture in The room was! We ate at the pool bar for lunch twice, the food was good and service very nice. Found all the people here very nice. We found a couple pools that were quieter than the main pools with less kids. This place is huge and has many pools, a few different places to eat, areas to walk around and a market. The market was quite expensive you can walk about 5 minutes down the street to Walgreens to get anything you may need even basis food, salads lunch stuff and they have a package store where the wine etc is MUCH cheaper well worth the walk! There is a steak house right there as well had good food with good prices. Local to anything you want to do. We will come back here again.

Room Tip: Ask for the cascades phase, ask for a building with an elevator they have been updated!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
With thanks and appreciation to you for taking the time to share your recent experience with the Guest Portal.
We are so glad you chose the Sheraton to spend time and build your vacation memories.

Your valuable comments were already shared with our Management Team and our caring staff for accolades.
We look forward to welcome you again soon.

Thank you again for sharing your recommendation to others.

Best Wishes
Sheraton Management
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4,091 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (769)
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Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 1, 2013

Our 2 bedroom facility was outstanding. Plenty of space, free wifi, adequate kitchen amenities, full cleaning mid-week, screened balcony & an assortment of activities for children & adults. Various pools allow you to be in a relaxed, quiet area OR a huge pool with lots to do if you are so inclined. The grounds are well maintained & plenty of walking areas available if you'd rather walk the outdoors as opposed to a fitness center. Sheraton keeps it's name as a 5 star resort with this property.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
Your comments and feedback to the Guest Portal has made our day!.. Thanks for sharing your extra-ordinary and pleasurable vacation with us.

We appreciate your choosing the Sheraton to enjoy your vacation, it was our pleasure to host you with our caring staff and impeccable service.

Our staff awaits your return, we are excited to excel your expectations again!
Best Wishes

Sheraton Management Team
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Upper Deerfield, New Jersey
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 1, 2013

We stayed here last November for a week. This resort is huge with many areas. We were in the fountains area. We only drove in and out of our area because when we tried to enter from another entrance we became very lost. You are able to use other pools in other areas but we stayed in our area and found it had everything we needed. Rented two units both two bedroom. One for my family of 4 (parents, girl 6 and girl 10) and one for my in-laws. The units were spacious, clean and comfortable. Each unit had a master (king) suite and a second bedroom with two doubles and bath as well as a large living ding area and small screened in porch. I used the in unit washer and dryer. We used the kitchen for many meals. Never a problem. Restaurants and every convenience were nearby. Visited a grocery and Wal-Mart more than once. We only visited the Disney Theme parks and found this resort very convenient. Pool area was large with a rock formation/waterfall and hot tub with planty of seating/lounging. It was not crowded. We enjoyed the pool area and the kids also enjoyed the crafts available at the pool. Both tie-dying and the sand casting. While at the pool we enjoyed the convenience of the fast food available there. A short five minute drive to Downtown Disney. You do need a car. We bought the Disney park tickets at Downtown Disney and did not get involved in any of the promotions/sales/solicitations offered through the resort. Once we were registered they did not approach us again. Although this was not the fanciest place we have ever stayed, I have no complaints and would stay here again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
It is a delight to read of your encouraging comments and uplifting feedback. Your observations and views are certainly appreciated by our Management Team.

We thank you for choosing the Sheraton to spend your vacation, it was our pleasure to welcome you and deliver our impeccable services to make this impression.

We appreciate your genuine remarks and we look forward to serve you again soon.
Warmest Wishes

Sheraton Management Team
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St. George, Utah
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 31, 2013

Using RCI points my wife and I stayed at the Sheraton Vistana Resort the week of 3/23/2013 through 3/30/2013.

We flew into the Orlando (MCO) airport. We picked up our car, hopped on the 417 (tollway) and were at the resort within 35-40 minutes. Fortunately the traffic was very light at the time we arrived. At the end of the week we returned to the airport via I-4 to the 528 into the airport exit. I felt this route was a bit quicker. (but we did leave at 4 am).

I should start off by pointing out some great positives about this place. They do a great job of offering a ton of activities throughout the week. I would love to post the 4-page flier they had, but didn't feel comfortable doing so. I would be happy to send it to anyone who asks. They have plenty of basketball and tennis courts on property. I have never seen so many people playing basketball. They have sand volleyball. They have plenty of pools. I really enjoyed the fact you had to pass through security each time you came back on property. Once I was even asked for my room key as I walked through the security gate. I was impressed.

They have a good transportation system. You can go anywhere on property by using their shuttle buses. So if you don't feel like walking you simply give them a call and can catch a bus to anywhere on the property. And this property is very, very large. They also offer shuttles to and from the Disney resorts.

If you are hungry/thirsty you have plenty of options on property to quench your thirst or satisfy your hunger. But all these options seemed quite pricey for our tastes. For instance, a bag of chips at the local store here goes for maybe $3. On property it was $5.79. Ouch!

The people at this resort were top notch. Any of the folks we came in contact with were very friendly and courteous. And YES we did go on the timeshare/points sales presentation. Our salesman (Owen) was fantastic. He was NOT pushy in the least. He was very informative and helpful and answered many of the questions we had about the resort. The manager was just as kind. She even showed great interest in the troubles we were having with our room. She said she would call on our behalf.

This resort offers check-in on Friday, Saturday, and Sunday. Check-in is at 4 pm. We arrived at around noon. We checked in. The process was fairly quick. The young lady was kind, courteous, and helpful. We were told our room was not available. We left our number and were told we would be called. We asked for directions to a specific restaurant and left for lunch. Unfortunately the directions weren't even close to where we needed to go, but no worries. We had plenty of time, and a map, and figured out where to go.

After lunch we hoped for our call but no such luck. We waited until around 3:30 and decided to call the front desk to check. Sure enough our room had been ready for some time. We picked up our keys and off to the room.

With our points we had a two bedroom / two bath unit. It was very good sized. I had asked to be away from the "noise," and they granted that wish. A word to the wise, if you are in the Fountains II, no elevators. Unfortunately, if you see the photo, the room hadn't been cleaned quite up to our expectations. They left the coffee maker in the sink for goodness sake! They left us no dish soap. They left us no soap for the dishwasher. There was no soap for the washing machine. We were also short some bathroom supplies. We weren't too pleased to say the least. A quick call to the front desk and a couple of things were brought, but we were off to a poor start.

My wife then points out how none of the counters (bathroom and kitchen) seemed to have been cleaned. The floors were dirty as well. We weren't happy, but not so that we were going to spend the rest of the day complaining at the front desk.

As nice as the pools are, they seem to be short on pool space. Each day the pool was extremely crowded. We also were disheartened by the number of people who would "claim" their pool spots early in the morning. Not cool.

If you go on the breakfast sales presentation you should definitely ask for OWEN. He is the best. BUT do not expect much for breakfast. The meal itself is rather weak.

The exercise room isn't much to speak of (especially for a resort this size). If you plan on "lifting" there really isn't much to pick from. There is a machine and some dumbbells (up to 50 lbs.).

The internet in our room was AWFUL! Let me rephrase that. It was extremely AWFUL! Actually, I got a great connection the morning we left when I was up at 3 am. I am guessing that was because nobody else was using it.

This resort is in a great location. You are close to many of the area attractions. We went to Downtown Disney a couple of times and were able to get to the parking lot from the resort in under 10 minutes. Unfortunately, the proximity can make it extremely difficult to get places. The resort is right off of route 535 which is a very busy road. You are also close to I-4, but I could never really figure out when it would be bumper-to-bumper or clear. Rarely was it clear. If I wanted to do Disney I definitely would stay on property.

This resort has plenty to offer. We did enjoy our week. BUT there were so many small things that really took away from our enjoyment of this resort. We were not upset we spent the week at this spot, but we will not return.

Room Tip: It all depends upon what you want. Some of the pools stay open until 1 am. So if you don't wan...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
Many thanks for your informative and thoughtful comments shared with the Portal.
We are aware of the over-zealous guests and the pool chairs during the Spring Break, and it is controllable!

To avoid such challenges, our Management Team are daily monitoring all the pools with great success.

While we appreciate all the great comments about the Resort, staff, activities and location, we are very sorry to disappoint you with the small things. Please let us oversee your next vacation as it will be our pleasure to oversee your villa and your requests.

With Warmest Regards
Sheraton Management Team







Sheraton Management Team
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Wilmington
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 31, 2013

This was our 5th or 6th time visiting this hotel. It's actually a time share that is rented out as a hotel. The suites are very nice. We had a 2 br, 2 bath room with full kitchen and living room. A flat screen tv in each bedroom and one in the living room for a total of three. Also, a screened in porch. The resort is huge and has several restaurants and a small market(Starbucks coffee available). There is a Dunkin Donuts also right across the road from the resort. The main road that the resort is located on has many of the national chain options ie McDonalds, Waffle House, Burger King, TGIF, Chilis, Macaroni Grill, IHOP.

There are several pools on the resort grounds so no matter what building you are in, you'll be in walking distance to a pool. The décor of the rooms has been updated and is tasteful and very nice. you won't be disappointed. The resort is very close to Disney. You take a right out of the resort and at the light take a right and straight down the road about 5 min and you are at the parks. If you are traveling with kids this is a great option and very affordable compared to the other options and for what you get. Of course you would have to factor in the cost of a rental car.

Only negative was we did not take the housekeeping option so you are limited on your towels. Also, they don't give you shampoo and conditioner and only a small bar of soap for your stay. There is also a Walgreens right outside the resort where you can pick up all the essentials that you need

Room Tip: The are called "Spas" building was walking distance to the pool and market
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
It is a delight to read of your warm, positive comments and valuable feedback with the Guest Portal.

We are very excited that you chose the Sheraton to spend your vacation and create your lifetime memories.

Thanks for all the energized comments, please let our staff know when you need an item, no request is too small for our team. It will be our pleasure to deliver with a smile!.

Looking forward to serve you again.
Best Wishes,

Sheraton Management Team
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2013

Vistana Reaort is the perfect place to stay for your Disney vacation. It is only two miles from Downtown Disney and there are all things that Disney doesn't offer right there (like the best outlet mall in America!).

The resort it self is great for families with one and two bedroom villas. There are multiple pools and playgrounds and a market to get all of your necessities (though Wal-Mart is super close).

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, April 5, 2013
Thank you for sharing your views and expressions of the Sheraton Vistana Resort.
We are so glad you had an awesome and memorable vacation with your family.

Our mission is to ensure our guest leave with a seamless experience, we are delighted that you enjoyed the pools, and your accommodation.
It will be our pleasure to serve you again anytime.

We look forward to host you again soon.
Best Wishes
Sheraton Management Team
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Bay City, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2013

We stayed at the Sheraton Vistana "RESORT" the 22nd to the 29th. The one bedroom villa with kitchen we stayed in was nice and clean and they refreshed our towels mid week. "NICE" The resort itself was HUGE with several pools. The food and beverage prices at the pool areas were HIGH...the pool area could not accomodate the people staying there. I walked to a THIRD pool to find one chair.....I stayed an hour only to watch families place their towels on the ground surronding the pool area so they could enjoy the pool...over all this just didn't seem like a typical Sheraton stay. We would not go back, even though the staff was helpful and the room was clean and equiped with nice kitchen items...not a do over for us

Room Tip: the complex is so large it is hard to say, where to stay
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#12 Spa Hotel in Orlando
#40 Family Hotel in Orlando
#43 Romantic Hotel in Orlando
#101 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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