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“Great surprise!” 5 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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4th Night Free & Credit
Ranked #43 of 326 Hotels in Orlando
Saint John, Canada
2 reviews
2 helpful votes 2 helpful votes
“Great surprise!”
5 of 5 stars Reviewed March 15, 2013

This vacation was booked at the last minute, and we were very happy with our accommodations. Our 2 bedroom condo was quite large with all the convienences of home. We typically rent a home with its own pool, which I thought I would miss, but this was a wonderful alternative. While at one of the resort bars, my husband ran into a group from our hometown. They vacation at this resort annually and love it. We will certainly be back and look forward to it.

Room Tip: We stayed in the fountains section, building 20 and we were close to a pool and recreation centre.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Surprises are lasting memories! Thanks for sharing your experience with the Portal
We are very happy that you chose the Sheraton this year to enjoy your vacation.

We invite you to come again and explore our 7 famous pools, restaurants and variety of activities for all ages!

Thanks for recommending the Sheraton to others.
Best Wishes

Sheraton Management Team
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3,762 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (703)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

I have been staying at this resort for almost twenty years and have never been disappointed. The villas are lovely and have been updated regularly. There are beautiful common areas including several large pools/hot tubs, tennis courts, play grounds and mini golf and you can't get any closer to the Disney Parks. We usually stay in a two bedroom unit which includes a well stocked kitchen, living/dining area, 2 full baths (master bath has an oversized jetted tub) and a nice screened in patio area. The staff are wonderfully friendly and always helpful. Our home away from home.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for making the Sheraton Vistana Resort your home away from home! We are delighted that you have been loyal to the Sheraton! Thanks for sharing your valuable comments for others to be acquainted with our service and amenities, location and caring staff.

We take pride in delivering impeccable service to every guest.

Thanks for allowing us the opportunity to host you !
Best Wishes

Sheraton Management Team.
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Osakis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We stayed for 1 week in a two bedroom condo that was just perfect. Huge vaulted ceilings, brand new kitchen with top of the line applicances and granite counter tops. Huge master bedroom and bath. Guest room had two full size beds with adjoining bathroom. Large living space and large screened in deck. Very quick and helpful service from the staff. Had a market place, 7 pools, 4 restaurants and even a river in our back yard. RCI picked up the tab with our points.

Room Tip: The 4th floor rooms are nicer because they have the high vaulted ceilings being on the top floor.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
We are delighted that you have taken the time to express your views and opinions with the Portal. We also thank you for choosing the Sheraton to enjoy your vacation this year.

To know that we have met your expectations in every category, makes us feel proud.

Our team takes the pride to deliver, share, and host every guest. Our mission is to create lifetime memories with you
We are glad you chose the Sheraton Vistana Resort.

Looking forward to host you again soon.
Best Wishes

Sheraton Management, Inc.
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Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

Recently stayed in a two-bedroom unit. Rooms are very nicely furnished. Good amount if space for a family of 4. The master suite is quite large and a nice retreat after a day at Disney. Kitchen is on the small side but practical. Living/Dining area is a nice size and features oversized comfy seating and a large flat screen TV with surround sound. The second bedroom is a good size and features two double beds. Pools are great, the water was clean and just the right temperature; the waterfall at our pool was a nice touch. The resort is quite large and offers a lot for good family fun!! Our room was too close to the highway so road noise was an issue even with the windows closed. Make sure you ask about the location of your building when you check in.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for choosing the Sheraton Vistana Resort to enjoy your vacation this year.
We appreciate your taking the time to share your feedback with the Guest Satisfaction Portal.

We are sorry that the 2 bedroom kitchen was not spacious enough.
In the future, if your villa is not suitable, please let our staff know immediately
Our 12 different floor plan gives us the opportunity to offer you an alternate configuration, which may be more feasible.

We take pride in delivering service and ensure our guests are safe and comfortable.

It will be our pleasure to oversee your next vacation booking.

Warmest Wishes,

Sheraton Management, Team
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Newmarket, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2013

Its like a resort getaway right inside the city. Large property with several pools and plenty of quiet areas if you are looking for them. Never had an issue getting a poolside lounge chair. Rooms are very clean and roomy. I loved having two bedrooms, two baths, a full kitchen with dishwasher. Not that I spent my vacation standing in front of the stove. It was wonderful to get up make a coffee or tea, eat cereal, fruit etc & then off I go! Same with lunch & dinner - have a quick, healthy meal that saves alot of money & time. There was a super walmart just minutes away. The disney parks are just a short drive away too. I would absolutely go there again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Your vacation at the Sheraton Vistana Resort seemed just perfect! Thank you for making the choice to spend your getaway with us. We are glad you did, and will always strive to meet your expectations.

Thank you for sharing such wonderful comments with the Guest Satisfaction Portal.
Our Management Team and Staff are elated that you took the time to share your honest feedback.

We look forward to host you again soon.
Best Wishes

Sheraton Management Team








Sheraton Management Team
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Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Stayed here 6 nights (December 24-30) and all I can say is WOW! This resort is ideally located just a few miles from WDW. When we arrived, we were upgraded to a 2 Bedroom Premium Villa! The villa was wonderful with terrific furniture and appliances. The villa was very "contemporary" which I really liked. The only "not so good" thing about the villa was that the Guest bedroom (or 2 Queen Room) was pretty small. For 2 people (1 in each bed) the room would be good, but for 4, NOT so good! Since the room was so small and didn't have enough closet space, our luggage literally had to be all over the floor, which was very uncomfortable when you walked. In the contrary from the guest bedroom, the Master Bedroom was just magnificent! It was very spacious and had a wonderful whirlpool tub inside the room! We didn't get a chance to use it, but we're sure it would of have been great! We didn't really get to enjoy the balcony due to the fact that it had a type of black protector, which was just disturbing, but I understand that they put that for "safety" purposes. Overall, a great resort! I will definitely book this room again, but next time, with a little less luggage so the guest bedroom won't be so cramped!

Room Tip: If you can, upgrade to the Cascades Fall rooms! (That's where the premium villas are)
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for choosing the Sheraton Vistana Resort to enjoy your vacation.
We appreciate your feedback and comments and happy to learn that our staff was able to offer you an upgraded villa.

We invite you to come again and enjoy the comfort and luxury of other two bedroom villas, and our unique style townhouses with spacious guest bedrooms and accessible balconies!

It will be our pleasure to oversee your next accommodation.

Warmest Wishes

Sheraton Management Team
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Grayslake, Illinois, United States
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 14, 2013

When you walk in the lobby looks amazing. Then its down hill from there. After we checked in they asked us to go over to another desk. Once there they talked to us about setting up a meeting to talk about their time share offers. We said that we would see their presentation in the morningbefore we go to Disney. Once we got into our room we noticed that we had a broken toilet seat, the bath tub was all scratched up, there was a white stain on the curtain, all of the wall switches were crooked on the wall, and the light fixture were not hung straight. After seening this we called down to the front desk and informed them that we would not be attending their presentation. The next morning we received a wake up call at 7am, that we did not request, to attend the Time Share presentation. They did this again the following morning. This was the worst Sheraton we have ever stayed at.

Room Tip: There isn't any.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
We are very sorry to learn that your expectations were not met at the Sheraton. However, we thank you for bringing these issues to our attention.

We are not sure if you shared them with our Guest Services Team for repairs and attention.

Our Management Team would be happy to discuss your experience further. May I suggest that you please contact us via email at svrgm@starwoodvo.com.

At the Sheraton, our mission is to ensure you are safe and comfortable. Again, please accept our humble apologies for not standing taller.

Looking forward to speak with you soon.
Best Wishes

Dassie S
Resort Management Team
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Orlando
#37 Romantic Hotel in Orlando
#38 Family Hotel in Orlando
#79 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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