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“Great for Families - Excellent Value” 4 of 5 stars
Review of Sheraton Vistana Resort - Lake Buena Vista

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Sheraton Vistana Resort - Lake Buena Vista
3.5 of 5 Hotel   |   8800 Vistana Centre Drive, Orlando, FL 32821   |  
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Ranked #38 of 328 hotels in Orlando
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Great for Families - Excellent Value”
4 of 5 stars Reviewed March 14, 2013 via mobile

Recently stayed in a two-bedroom unit. Rooms are very nicely furnished. Good amount if space for a family of 4. The master suite is quite large and a nice retreat after a day at Disney. Kitchen is on the small side but practical. Living/Dining area is a nice size and features oversized comfy seating and a large flat screen TV with surround sound. The second bedroom is a good size and features two double beds. Pools are great, the water was clean and just the right temperature; the waterfall at our pool was a nice touch. The resort is quite large and offers a lot for good family fun!! Our room was too close to the highway so road noise was an issue even with the windows closed. Make sure you ask about the location of your building when you check in.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for choosing the Sheraton Vistana Resort to enjoy your vacation this year.
We appreciate your taking the time to share your feedback with the Guest Satisfaction Portal.

We are sorry that the 2 bedroom kitchen was not spacious enough.
In the future, if your villa is not suitable, please let our staff know immediately
Our 12 different floor plan gives us the opportunity to offer you an alternate configuration, which may be more feasible.

We take pride in delivering service and ensure our guests are safe and comfortable.

It will be our pleasure to oversee your next vacation booking.

Warmest Wishes,

Sheraton Management, Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
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English first
Newmarket, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

Its like a resort getaway right inside the city. Large property with several pools and plenty of quiet areas if you are looking for them. Never had an issue getting a poolside lounge chair. Rooms are very clean and roomy. I loved having two bedrooms, two baths, a full kitchen with dishwasher. Not that I spent my vacation standing in front of the stove. It was wonderful to get up make a coffee or tea, eat cereal, fruit etc & then off I go! Same with lunch & dinner - have a quick, healthy meal that saves alot of money & time. There was a super walmart just minutes away. The disney parks are just a short drive away too. I would absolutely go there again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Your vacation at the Sheraton Vistana Resort seemed just perfect! Thank you for making the choice to spend your getaway with us. We are glad you did, and will always strive to meet your expectations.

Thank you for sharing such wonderful comments with the Guest Satisfaction Portal.
Our Management Team and Staff are elated that you took the time to share your honest feedback.

We look forward to host you again soon.
Best Wishes

Sheraton Management Team








Sheraton Management Team
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Laredo, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Stayed here 6 nights (December 24-30) and all I can say is WOW! This resort is ideally located just a few miles from WDW. When we arrived, we were upgraded to a 2 Bedroom Premium Villa! The villa was wonderful with terrific furniture and appliances. The villa was very "contemporary" which I really liked. The only "not so good" thing about the villa was that the Guest bedroom (or 2 Queen Room) was pretty small. For 2 people (1 in each bed) the room would be good, but for 4, NOT so good! Since the room was so small and didn't have enough closet space, our luggage literally had to be all over the floor, which was very uncomfortable when you walked. In the contrary from the guest bedroom, the Master Bedroom was just magnificent! It was very spacious and had a wonderful whirlpool tub inside the room! We didn't get a chance to use it, but we're sure it would of have been great! We didn't really get to enjoy the balcony due to the fact that it had a type of black protector, which was just disturbing, but I understand that they put that for "safety" purposes. Overall, a great resort! I will definitely book this room again, but next time, with a little less luggage so the guest bedroom won't be so cramped!

Room Tip: If you can, upgrade to the Cascades Fall rooms! (That's where the premium villas are)
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for choosing the Sheraton Vistana Resort to enjoy your vacation.
We appreciate your feedback and comments and happy to learn that our staff was able to offer you an upgraded villa.

We invite you to come again and enjoy the comfort and luxury of other two bedroom villas, and our unique style townhouses with spacious guest bedrooms and accessible balconies!

It will be our pleasure to oversee your next accommodation.

Warmest Wishes

Sheraton Management Team
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Grayslake, Illinois, United States
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 14, 2013

When you walk in the lobby looks amazing. Then its down hill from there. After we checked in they asked us to go over to another desk. Once there they talked to us about setting up a meeting to talk about their time share offers. We said that we would see their presentation in the morningbefore we go to Disney. Once we got into our room we noticed that we had a broken toilet seat, the bath tub was all scratched up, there was a white stain on the curtain, all of the wall switches were crooked on the wall, and the light fixture were not hung straight. After seening this we called down to the front desk and informed them that we would not be attending their presentation. The next morning we received a wake up call at 7am, that we did not request, to attend the Time Share presentation. They did this again the following morning. This was the worst Sheraton we have ever stayed at.

Room Tip: There isn't any.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
We are very sorry to learn that your expectations were not met at the Sheraton. However, we thank you for bringing these issues to our attention.

We are not sure if you shared them with our Guest Services Team for repairs and attention.

Our Management Team would be happy to discuss your experience further. May I suggest that you please contact us via email at svrgm@starwoodvo.com.

At the Sheraton, our mission is to ensure you are safe and comfortable. Again, please accept our humble apologies for not standing taller.

Looking forward to speak with you soon.
Best Wishes

Dassie S
Resort Management Team
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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2013

The worst thing about this property is also the easiest to fix. For some reason, the resort installed Bose surround systems in every villa. As anyone who lives in an apartment knows, surround systems are the scourge of multi-unit buildings. Every time a neighbor watches tv, it's like being next to a movie theater. Especially if it's the people above you.

I know they were just trying to make it a more enjoyable experience, but ditch the Bose systems. Or at least adjust the bass levels to minimum.

Also, there is some kind of hierarchy to how they assign rooms which I can't figure out. I bought a friend's timeshare week and got the worst room on the property - a ground floor about a mile from the pools, and 10 feet from Route 535, an eight lane road. I don't know how timeshares work, something about points or RCI. Who knows. But for about a month before I called frequently to request a top floor near the pools. I spoke to everyone and was assured they'd do everything they could, but couldn't guarantee me anything. The reservation said room assigned at check-in, but they said the room was fixed.

Anyway, I finally got the room switched after getting the timeshare owner on the phone, but it took hours. I hate timeshares and found the whole thing mysterious and annoying. The resort was not that crowded, but they really wanted me in the crappy room for some reason. There are about 1000 units here and the rate to book online that same day was really cheap so you know there were plenty available.

I would definitely return, if they can guarantee me at least a halfway decent room. I'm not travelling all the way to Florida for the week to live next to a highway.

But the property is great so if you get a good room, you'll be happy. Yes you'll hear noise above, but that's apartment living. The Bose sound system problem is avoidable though.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 18, 2013
Thank you for sharing your views and opinions with the Guest Satisfaction Portal

We welcome ideas and comments and we thank you for your suggestions.
Our team is here to assist you with your villa assignment and to ensure you are comfortable. Please give us the opportunity to enhance your villa selection, while there are no guarantees, our team will make every effort to appease you.

Many thanks again for sharing your comments, it will be our pleasure to oversee your accommodation on your next visit to the Sheraton

Best Wishes

Sheraton Management Team
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Rochester, New York
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2013

We had a lovely two bedroom-two bath condo. The quality of the furnishings, kitchen, bedding was all top notch. We had a screened porch which overlooked a small pond with a very pretty fountain. The condo was extremely clean which is my pet peeve when it's not. I was very satisfied with the housekeeping. The grounds are walkable for most however I did notice a few golf carts if people where older or less mobile. The main pools are great and there were always plenty of chairs and towels.
The only negative I could bring up was the check in process. We waited in line for at least 15 minutes. Once we got to an employee she checked us in but really knew nothing about the area. She then sent us to the "concierge" which was just a time share salesperson pressuring us into going to a 90 min. breakfast to hear about purchasing. We were there on a trade so we obviously already own. When I made it clear we were not interested in spending any part of our vacation sitting at a sales presentation she got a bit snippy. Once we left that area though we never heard about it again.
All in all a nice resort.

Room Tip: If you have little kids ask for a condo near the main pool so the walk is manageable.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, March 15, 2013
Thank you for taking the time to write and share your experience and feedback with the Portal.
Your comments are valuable and appreciated.

We are happy that you have chosen the Sheraton to spend your vacation in our comfortable appointed villas.
Please know that that your check in experience has been escalated for awareness and improvement.

Thank you for allowing us the opportunity to serve you, we look forward to host you again soon.
Best Wishes

Sheraton Management Team
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Ellesmere, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 13, 2013

We stayed here in June 2012. It is a luxurious resort a very high standard with many pools and spotlessly clean, the only down side if any really was the size of it it was as big as a small town, which we found hard to locate all the pools and resturants on site.

Room Tip: Get a room close to a pool.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Orlando
#32 Family Hotel in Orlando
#38 Top resorts Hotel in Orlando
#51 Romantic Hotel in Orlando
#107 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Official Description (provided by the hotel):
Each villa features Sheraton amenities and special touches, like bathrooms with whirlpool tubs and screened-in patios or balconies. Close to theme parks, exceptional golf and world-famous beaches ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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