I was going to review this hotel in a totally different way, however the events that occurred to the end of our stay and management's subsequent attitude have driven me to write this with a wholly negative outlook.
Firstly I must say the hotel is beautiful and large - and by large I mean LARGE!
Secondly the staff, at the front desk, doors, bars and restaurant were lovely - warm, welcoming and knowledgeable.
The duck parade was fun, the hotel was generally in tip top condition. Fresh towels on demand at the pools, gloriously soothing hot tubs. The room (11519) was lovely, we stayed in the older tower but there was no indication of age as the room fully modernised, the in-mirror television in the bathroom was a great novelty, but the room also had a large television, wifi, and (my favourite) an empty fridge that we could stock up. From floor 15, we had a great view north to downtown Orlando and when the lightning came, it was amazing.
Ps There is a Walgreens across the road and a bottle of Yellow Tail Pinot Grigio was $6.69, in Asda this week, the same wine is £6, so much for the states being expensive! Ok you need to take a loyalty card to get the discounts, but it took 1 minute. Wine aside, it was handy for bottles of water, and snacks such as Lunchables to take with us to the parks. We even got milk and cereal for junior as we didn't take breakfast at the hotel. Yes there's coffee in the lobby only til 8.30, yes it's not the best, but it's free and if you don't want it don't take it! FWIW, I had two cups every morning, whilst exploring the vast interior of the hotel.
So have I to give this a poor review? Read on....
The stay was obviously due to a family holiday to Orlando, and my partner had her 9 year old daughter with her. We had tickets to the theme parks, but we also opted for a few days by the pools, just to relax.
There are two main pool areas in the Peabody, on level R on the old tower, there a pool with lanes, a separate shallow pool and a large hot tub. To the other lower side of the new tower, there is a grotto pool with waterfall, kids pool, hot tub, water slide, fountain area and cabanas that be hired. We chose initially to spend our day here. Did we regret it? Yes.
Whilst there, a family had hired one of the cabanas. They seemed to be quite rowdy, but this didn't bother us. At one stage the hotel staff blocked off the hot tub for the family's sole use. They seemed to be one very good terms with the management of the hotel, who looked to be attending to them as if they were the only people at the hotel. From memory, to hire a cabana at the grotto pool area is about $125 per person, and I thought they must be well heeled to afford that so fair play to them.
What played out next disgusted me. My partner went to the ladies WC located beside the bar in the pool area. Whilst in a cubicle she heard voices of people coming into the facility, one of them was male. They were laughing, and the male (in his late teens and old enough to know his place) made a quip about hoping there were no one in the ladies, to which my partner replied she was there and asked him to leave. He refused. My partner exited the cubicle and again asked the guy to leave, he again refused, telling her it was "ok, because I am gay". He then made some comment about it being a graduation party for the girl in his company and they were celebrating, to which my partner told him it was still no reason for him to be where he was. She also recognised him as a member of the family who had hired the cabana.
My partner left the toilets and went to a member of bar staff, told him what happened and he said he would see what he could do.
My partner was shocked and felt very embarrassed by the encounter and left for the room quite soon afterwards with her daughter. She actually did not tell me about the incident until later that evening when we were out for dinner. She said she didn't want to go back to that pool area again because of the family and felt very embarrassed and concerned that a similar thing could happen to her daughter.
I was furious at this, and said I would take this up with the hotel, as they obviously have a duty to protect the welfare of all guests. I spoke to a man from Security first thing in the morning, his name was John and he was a gentleman. He was very understanding and in fairness was upset at the story. He told me he would speak to his manager immediately. We completed a security report and he assured me he would what he could do about this. He also told me the manager would ring me that day.
In the meantime we found the other pool area was secluded and spent our next two pool days there. It had free cabanas which was a bonus, but it was not kids oriented and therefore junior got bored quickly and retreated to a cabana with her iPad.
We never received a call from the security manager. The day after I filed the incident report, at 5pm, I called security and was told they could do (and therefore would be doing) nothing. Despite having CCTV, and having the male identified as part of the group that were partying and causing great noise in the pool area that, that had hired a cabana, etc, they could not identify him. To us it was as if the hotel management had closed ranks to support hiding the identity of the guy in the toilet, and we left the hotel feeling very let down. I had considered calling the police, but I thought because of the delay, especially with the management not even attempting to call us, it would be useless. Besides the hotel were very unwilling to assist us, we felt they more than likely would do the same for the police. We felt truly on our own and it ruined the Orlando experience, my partner felt embarrassed and I felt I could do nothing to help. Her daughter missed the kids area and the slide and was very lonely.
I later emailed the hotel management, when home, to say how disappointed we were about our treatment. The director of security, Fred Prassack, replied saying they had no idea as to the identity of the individual, despite having him identified to staff. He invited me to call the Sheriff's office giving me their phone number which to me, smacked of arrogance.
If it were to happen again, I know I would call the police. I don't think I'll be back in Orlando as that was my second time there, but I definitely wouldn't use the Peabody if I were to return. I could not recommend the hotel for the treatment we received, which in my opinion was truly appalling, we felt like,we were second class citizens.
Money it seems can buy you everything.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.