We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value, great location.” 4 of 5 stars
Review of Holiday Inn Resort Orlando-Lake Buena Vista

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Resort Orlando-Lake Buena Vista to your Saves list
Holiday Inn Resort Orlando-Lake Buena Vista
3.0 of 5 Resort   |   13351 State Road 535, Orlando, FL 32821   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save up to 25%
Ranked #144 of 326 Hotels in Orlando
GreenLeadersGold level
Connecticut, US
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
“Great value, great location.”
4 of 5 stars Reviewed April 21, 2014 via mobile

This hotel had everything we needed for our stay in Orlando. Our room was a great size, we had a kid suite, the kids loved having their own area complete with bunk beds and tv. The pool area was great as well. The location is right off the highway and super close to many stores and restaurants. The hotel itself is what you would expect of a three star hotel, nothing over the top but meets all your standard needs.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

916 reviews from our community

Traveler rating
    316
    358
    143
    54
    45
See reviews for
500
171
27
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tampa, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 20, 2014

I travel frequently and while I am away am (unfortunately) have to depend upon hotel internet access to for work and my time away is nearly always work related. When a hotel advertises free internet I expect the internet to work.This one does not hold a connection for more than a couple minutes at a time, thus NOTHING was accomplished.

In addition to that not once during my stay was the room cleaned without have to specifically ask for someone to come up and clean the room. The do not disturb sign was removed by 9 AM daily and we were generally gone within an hour after that. Coming back at 3, 4 and one instance after SIX and the room was still NOT made up! Every day we had to call to get someone in to make up the room; I don't ever recall having to do this elsewhere.

I will say that the location of the hotel is wonderful, you are close to absolutely everything. The pool area is also very nice and maintained decently. I will say that they should have clearly marked areas that are for adults only as I was hit in the head with a ball and my cell phone knocked out of my hand. This was not the hotels fault but the responsibility of the parent especially since they were playing ball with the child where people were seated BUT, if the areas were clearly defined this would not have happened.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, May 5, 2014
Dear judy143,

Thank you for taking the time to provide feedback on your stay. We deeply regret to see that you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2014

Our family spent four nights at the property. The staff is outstanding, service is impeccable, and the location across the street from Downtown Disney cannot be equaled. There is a Disney store, a wonderful restaurant (the breakfast buffet is outstanding), and complimentary transportation to all Disney Parks every 30 minutes. Alex, a staff member was especially helpful and informative.

Room Tip: Rooms on the Downtown Disney side of the hotel have a great view of the area and the fireworks.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgefield, Connecticut
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 19, 2014

Rooms are spacious but I thought that the carpets in the room looked a little worn / dirty.
Bathrooms were good. Our room came with a refrigerator and microwave which was very convenient.
Well stocked 7-11 next door and a Walgreens opposite side of the street to get essentials.
Service was great. Every time we needed something from housekeeping - they delivered within minutes.
Pool is medium sized and two great hot tubs. Can get crowded. Pool area towels looked a little thread-bare.
Concierge desk tried to entice us with a "time share" pitch and associated discounts but it was easy to say No.
Has an attached Applebee's - full of greasy fare.
But all attractions and a bunch of restaurants are within a 20 minute driving distance.
Parking is free. We had a rental car and was very convenient.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review, May 4, 2014
Dear NaPo007,

Thank you for your recent feedback on your stay with us.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We deeply regret the poor experience and negative impressions you may have had.

I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

We have stayed there now three times and every time has been a wonderful stay!!!!.. If you're traveling with more than two kids I highly recommend the bunkbeds is well worth it.. Close to Disney and all the attractions I highly recommend it

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 15, 2014

The Holiday Inn Resort Lake Buena Vista is a great place to stay if you are traveling with children. 1 exit away from Disney. The pool area is great, with ping pong, life-size chess and checker pieces, 2 hot tubs, and a fun pool. There is also a kids movie theater off of the lobby. There are many restaurants within walking distance. The hotel was very clean and the staff very helpful. The only negative is that we could hear the family in the next room pretty clearly throughout our stay.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2014

Rooms were excellent. Service was excellent. The only thing is parking I had to park on the opposite side of the hotel when I got in the middle of night from work. That was the only thing. I didn't fear my safety because it is gated but if they can get the buses to park elsewhere that would help. Oh yeah, if you don't have kids or not traveling with yours get a room furthest from pool. They have great activities for kids pool side and the guy uses a bull horn to wrangle up the kids. So if you need sleep during the day be sure to ask for room away from pool.

Room Tip: I'm sure they are all as beautiful as mine was.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Resort Orlando-Lake Buena Vista? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Resort Orlando-Lake Buena Vista

Address: 13351 State Road 535, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Orlando
#34 Top resorts Hotel in Orlando
#123 Business Hotel in Orlando
#129 Romantic Hotel in Orlando
#134 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Resort Orlando-Lake Buena Vista 3*
Number of rooms: 503
Official Description (provided by the hotel):
When you stay at the Holiday Inn Resort® Lake Buena Vista, you are so close to the entrance to Walt Disney World® Resort, you can almost feel the Magic! This official Disney Good Neighbor hotel is fresh from a multi-million dollar makeover, making it perfect for your visit to the Walt Disney World® area. Take advantage of scheduled shuttles to the Disney parks, Sea World®, Universal Studios, Islands of Adventure, Orlando Premium Outlets shopping and the Orange County Convention Center! After a busy day, come back to spacious, generously-appointed accommodations. Choose King or Queen-size bedding with 37" HDTV televisions, high-speed Internet, refrigerator, microwave, granite top vanities and upgraded bath amenities. Families love our KidSuites, a room-within-a-room that lets kids enjoy their own space within their parents room. Relax at the expansive, tropically-landscaped outdoor sundeck with plenty of lounge chairs, oversize heated pool, Splash Pad and two whirlpool spas! There is plenty to do onsite including outdoor pool tables, playground, basketball court, ping pong, fitness center and an arcade/game room. PLUS - a Daily Scheduled Activities and Movies program for kids and adults! Enjoy great dining at Applebees® located onsite, serving breakfast, lunch and dinner. Pinkys Market Place and Gift Shop is in the hotel lobby. Free high speed internet access helps you stay connected, and on-site meeting rooms are available for special events. Explore the Lake Buena Vista and Downtown Disney area’s plentiful dining, shopping, nightly entertainment and picturesque setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Despegar.com, HotelTravel.com, Agoda, Expedia, Otel, Venere, Odigeo, Hotels.com, TripOnline SA and Tingo so you can book your Holiday Inn Resort Orlando-Lake Buena Vista reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Resort Lake Buena Vista Hotel Orlando
Holiday Inn Orlando
Holiday Inn Sunspree Orlando
Orlando Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Resort Orlando-Lake Buena Vista, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.