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The Point Orlando Resort: Traveler Reviews

3.5 of 5
7389 Universal Blvd, Orlando, FL 32819
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The Point Orlando Resort
Ranked #6 of 328 hotels in Orlando
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1,753 reviews from our community

Traveler rating
    1,181
    431
    101
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    16
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Families
713
 
Couples
621
 
Solo
41
 
Business
94
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Columbia, South Carolina, United States
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Nice Room, Staff a little lacking”
4 of 5 stars Reviewed December 29, 2012

First things first, this isn't a resort, it's a hotel. They can call it whatever they want, but going in know this is a hotel a bit above your typical Holiday inn.

The room was nice - we stayed in a studio - big bed, wet bar, small bathroom. Wish the bathroom was a little bigger, but can't complain.

Have two complaints - the maid service never could seem to work at what I would call "normal hours." In most hotels, the maids are usually in and out between about 11 and 3. Only once during the week did they come before 3, and most visits happened around 4 or 5. This was during our midday breaks, so we only ended up getting fresh towels once.

The other complaint was that the wifi service went down for most of the week and the desk mostly blew it off. I called to ask after it was down for the second day and they said that it was being switched over from a password protected network to an open network and didn't know when or if it would be fixed during our stay (it wasn't). I don't need wifi, but if you are charging a resort fee for little other reason than for parking and wifi, it seems lousy to have half of that reason lost.

We did not eat at the restaurant or bar, but the breakfast looked like what you would expect. It was not a part of our package and cost about ten dollars, which seemed a bit steep for some hotel pan eggs and bacon.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by risdis for Orlando
Ask risdis about The Point Orlando Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio G, Front Office Assistant Manager at The Point Orlando Resort, responded to this review
January 3, 2013
Dear risdis -- I appreciate your review of your stay. I'm sorry about your experience with the housekeeping service. I'll pass this along to our head of housekeeping to try to accommodate our guests a bit better. For your future reference, feel free to contact the Front Desk to try to schedule housekeeping service at a specific time. That's something we can try to arrange. And I apologize for the experience you had during the transition of our WiFi service. I appreciate your patience during that time. I hope to see you back with us soon, when we can better schedule your housekeeping service, and our WiFi will be running on all cylinders.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice hotel with friendly staff”
4 of 5 stars Reviewed December 28, 2012

Great hotel. Party of 3 that stayed for 4 nights. Staff at this hotel were extremely nice and helpful. Photos on the website don't do justice to the rooms! Our room had two large king size beds and great sized bathroom. Hotel is on Universal Boulevard and is easily accessible to Mall at Millenia, Universal Studios, Disneyland etc. Would recommend this hotel to others.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jade F about The Point Orlando Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio G, Front Office Assistant Manager at The Point Orlando Resort, responded to this review
January 3, 2013
Dear Jade F -- Thanks for the review, and glad you enjoyed everything. Your recommendation means a lot to us, so thanks for that, too. On your next visit, please don't hesitate to check with the Front Desk, if there is anything they can do to make your stay more comfortable. We strive for perfection in all our services.
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Barquisimeto
1 review
“Nice Hotel to go on Vacation”
5 of 5 stars Reviewed December 28, 2012

Great location, good service. The Hotel is near to all interisting places to visit orlando, great for vacationers. The room has microwave, coffe machine and fridge which help to have some food in the room and save a few dollars in food and helps to keep the drinks cool.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ricardo F about The Point Orlando Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio G, Front Office Assistant Manager at The Point Orlando Resort, responded to this review
January 3, 2013
Dear Ricardo F -- I appreciate the review of your stay. You are wise to use the room's amenities to prepare some food for yourself, to save a few dollars. Hope to see you back with us soon.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Truly wonderful experience, access to KOSHER food, will stay here again and recommend to friends!!”
5 of 5 stars Reviewed December 28, 2012

This hotel experience has been one of the best we have EVER had. But, it is NOT a resort. "Resort" is a misnomer. That being said, the price was reasonable, so we didn't feel as if we were tricked into a resort price for a standard hotel experience. The reception staff is friendly and helpful, the grounds are clean and pretty, and most importantly the room was lovely. We stayed in the smallest type of room, but it did not feel claustrophobic. It was clean, did not smell, and the bed was clean and comfy. I thoroughly checked for bed bugs (always do), there were NO signs, and NO bites. There is a little kitchenette, even in the smallest rooms, and they provide dish soap, paper towels, fridge/freezer, and other amenities. The television is not flat-screen, but that wasn’t a priority for us. The shower pressure was great, bathroom was very clean, lots of towels provided, and nice bath products. The pool is standard, and there is also a hot tub. The pool chairs are a bit uncomfortable, but we didn’t spend too much time poolside.
The only negative aspect was that the WiFi wasn’t working for any of the guests. They had recently installed a new system, and the engineers themselves didn’t even understand how to get it working. I don’t take points off of the review for this because the staff really did try, and at checkout I requested that we not be charged the $11/day fee for internet, parking, etc. and the attendant took that charge off the bill. With a AAA discount, the room only cost us $80/night after taxes and fees.
This hotel is very close to Universal, and not far from Sea World. We will recommend this hotel to our friends, and if we’re ever in Orlando again, we will stay here!

*This location is also great if you keep KOSHER, and can only eat kosher food (and therefore cannot eat at any other restaurants except those kosher certified). The Chabad center and kosher restaurants are within walking distance from this hotel, and the food is decent! *

Room Tip: We stayed in the studio (smallest rooms), and it was spacious enough for us (we are a couple). Ther...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Suiteflute about The Point Orlando Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio G, Front Office Assistant Manager at The Point Orlando Resort, responded to this review
January 3, 2013
Dear Suiteflute -- Thanks for the nice review and kind words. Glad to hear we passed your thorough inspections. I apologize for the experience you had regarding the WiFi, as we transitioned to a new system. I'm happy to hear that the Front Desk agent accommodated your request in that regard. I appreciate you seeing the good value we bring to a vacationer's travel dollars. And good tip regarding keeping Kosher. I'm sure many others will appreciate that tip. Your recommendation is important to us, as is your promise to stay with us again in the future.
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great choice”
5 of 5 stars Reviewed December 27, 2012

So glad we stayed here for our 17th anniversary! They made it special. Clean and hospitable. Staff super friendly. Close to attractions but not so close it's loud or crazy. Didn't eat at restaurant so can't say much there. Continental breakfast was what you'd expect. All in all a nice place to stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Ginnie P for Orlando
Ask Ginnie P about The Point Orlando Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio G, Front Office Assistant Manager at The Point Orlando Resort, responded to this review
January 3, 2013
Dear Ginnie P -- Thanks for the review, and congratulations on your 17th anniversary. Thanks for allowing us to be part of the celebration. Sounds like you found everything to your liking. Except it doesn't sound like you enjoyed the Buffet Breakfast. We're always looking for feedback, so it appears we need to work a little harder on our breakfast to "wow" you more. I look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Point Orlando Resort

Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando
The Point Orlando Hotel
Address: 7389 Universal Blvd, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Orlando
#6 Business Hotels in Orlando
#10 Romantic Hotels in Orlando
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
This full-service, all-suite, luxury boutique hotel has a combination of junior suites (sleeping up to 4), one-bedroom suites (sleeping up to 4) and two-bedroom suites (sleeping up to 8). One- and Two-bedroom suites include a full kitchen, washer/dryer and balcony or patio. Junior suites include mini-fridge and microwave. The resort is a Universal Partner Hotel, and located less than 1 mile from Universal theme parks. It offers scheduled theme park shuttles to Universal, SeaWorld, Wet 'n Wild and Walt Disney World. And the Orlando Convention Center is just 2 miles down the road. Resort amenities include an outdoor heated pool, whirlpool, business center, fitness center and lobby lounge. Daily buffet breakfast is served at The Barista. After 11 a.m., guests can get snacks, coffees and sandwiches. And the new poolside Cabana Bar & Grill serves a varied menu of sandwiches, burgers, pizza and salads. Plus, you can get frosty drinks and cocktails, all served poolside. This resort is consistently rated in the top 10 of 339 hotels in Orlando, by TripAdvisor reviewers. ... more   less 
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The Point Orlando Resort
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