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“Excellent Staff” 4 of 5 stars
Review of Fairfield Inn by Marriott Jacksonville/Orange Park

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Fairfield Inn by Marriott Jacksonville/Orange Park
2.5 of 5 Hotel   |   450 Eldridge Avenue, Orange Park, FL 32073   |  
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Free Parking
Ranked #6 of 12 Hotels in Orange Park
Carrollton, Texas
Top Contributor
118 reviews 118 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
59 helpful votes 59 helpful votes
“Excellent Staff”
4 of 5 stars Reviewed May 8, 2013

This Fairfield Inn is completely typical of most other Fairfield's with one SHINING standout: the staff. Manager April and Front Desk staffer Kate are absolutely stars. They provided incredibly caring and personal service to us for what was a hastily planned "quick getaway" type of trip to celebrate our wedding anniversary with a couple days of golf in the Jacksonville area. You would've thought we were staying in a 5star hotel by the service we recieved. The warmth and hospitality by the staff in this little hotel will make us want to return. This hotel is budget priced but offers nice, clean rooms, free breakfast, outdoor pool and hot tub, free parking and again, great staff. It's nothing fancy, just great basic accomodations but thier heart is a big as Florida!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Hinesville, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 7, 2013

Wedding in Fla. Did not book online but showed up. Not too bad to get to, off Highway. For the name brand and price i would next time chose another hotel/motel for the price. Seemed a little high on price for what i was looking at but had no choice. % off for military. Staff were friendly. Observed another couple the next morning tell a staffer that the juice machine was low, staffer immediately began to refill it.

Room 105, 1st floor. close to side doors esp helpful when bringing in luggage. Marriott PLEASE put in an automatic front door, kind of hard when bringing in luggage and u have to manually open doors. Luggage carts are avalible. No view but a fence from this room.

Two small beds but sheets and pillows were soft and clean. Pack and play was brought into room for small child, no sheets but offered and brought two large towels in place of. No city or restaurant info in room. Has fridge and micro in rm. Breakfast OK, Jimmy Dean micro stuff. Nice checkout time of 1200 pm.

Room Tip: Had room 105, 1st floor, close to side door which helps when bringing in luggage or going out to smo...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aerstad, General Manager at Fairfield Inn by Marriott Jacksonville/Orange Park, responded to this review, June 26, 2013
Thank you for choosing our hotel for your hospitality needs. We value your opinion and use them as a tool to better serve our guests. I have made our staff aware that we do offer sheet sets for the comfort of every child needing a crib. We like to believe that they are our most important guest! I hope that you will consider us for your future travels as we are always improving our facility.

Thank you,

April Erstad
General Manager
Fairfield Inn - Orange Park, FL
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Jacksonville, Florida
Top Contributor
185 reviews 185 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed April 21, 2013

Disappointing compared to other Marriott properties. Rooms ok. Clean. Safe. Breakfast is bad, but that's the same everywhere these days. Very nice and helpful staff though. I stay there because of them.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aerstad, General Manager at Fairfield Inn by Marriott Jacksonville/Orange Park, responded to this review, June 26, 2013
Thank you for visiting with us in Orange Park, FL. I am happy that we were able to accommodate your needs during your stay. You will be happy to know that we have transitioned our breakfast to a new Hot Breakfast. This includes fresh scrambled eggs made every morning along with a hearty protein such as sausage or bacon or even sometimes biscuits and sausage gravy. We also serve fresh fruit, Greek yogurt, and multigrain breads. We strive to be the best at customer service so I am proud to voice your comment to the staff at the Fairfield Inn. Thank you again for your comments as we always like to improve for our guests.

Thank you,

April Erstad
General Manager
Fairfield Inn - Orange Park, FL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin, Colombia
Top Contributor
69 reviews 69 reviews
44 hotel reviews
Reviews in 25 cities Reviews in 25 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed April 2, 2013

I have stayed at the hotel numerous times over the past 5 years, seems to be going down hill - for the past 6 months the hottub has not worked - everytime they are either working on it or ordering a new part - breakfast is old style Fairfield - no scrambled eggs - last visit they were missing cream cheeese for the bagels - may seem trival but I travel all the time and expect certain things when staying at Marriotts. Sent a follow up email to the MGR of the property but no response - I am a Gold member and have been Platinum in the past - if being loyal to Marrriott does not come with at least a few perks - why bother - the Best Western a mile away is $20 cheaper and has a better breakfast.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aerstad, General Manager at Fairfield Inn by Marriott Jacksonville/Orange Park, responded to this review, April 8, 2013
Thank you for your continued business. I apologize for the inconvenience of your recent stay. I hope you understand it is my responsibility to make sure all aspects of the hot tub are completely fixed before allowing any guests to enter for both safety and security. Although, it has taken a bit longer than expected, you will be happy to know it is up and running and awaiting your return. Our guests’ satisfaction is our number one concern and we strive daily to not only meet, but exceed every aspect of your stay, including breakfast. We are currently in the process of converting to the new and improved Fairfield Inn breakfast which will include the hot and freshly prepared scrambled eggs, sausage, bacon, fresh cut fruit and more. I hope you will return and experience our hotel for the true guest satisfaction and customer service we provide.

Again thank you for your business and we look forward to your return!

April Erstad
General Manager
Fairfield Inn - Orange Park, FL
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Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 26, 2013

Stayed here twice now so that I could play poker at the Orange Park Kennel Club which has a nice poker room. This Fairfield is somewhat of a letdown from the usual Marriott excellence. I prefer Marriott brands and Hilton brands because of their generally predictiable quality. But the room I had both times at this Fairfield was below standard. The wallpaper is starting to peel in several spots. The second stay there, I found a pair of dress socks left over in the closet which says to me that the cleaning is not a thorough as it should be. By contrast I have stayed at the Hilton Garden Inn just a block away (and a litle better situated to both the poker room, the highways, and within a short walk of a Cracker Barrel which I like when I'm on the road) and found it to be in much better condition with a prices that was only about $3 more.

The staff at the Fairfield was excellent but the hotel and room were below standard.

Room Tip: Between the Hilton Garden and the Fairfield, I would defintely choose the Hilton. BTW, there is a Ma...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aerstad, General Manager at Fairfield Inn by Marriott Jacksonville/Orange Park, responded to this review, February 28, 2013
Thank you for taking time to express your concerns about your recent visit. Although we are antiquated, we strive to create a memorable and pleasant visit. Anything below Marriott standards, or your own, tells me we have failed to adhere to the Fairfield Inn Promises. One being to, "Provide a room that is clean, fresh, and reflects the highest quality standards". I have spoken with the appropriate personnel concerning the cleanliness of your room. I can guarantee this will not be an issue during your future visits, as I hope this experience will not hinder your decision to return. We pride ourselves on our guest service and will not set limitations on what needs to be done to accommodate your lodging needs. When you return to the Orange Park area please contact me directly and I will show you how our hotel normally exceeds all expectations.

Sincerely,

April Erstad
General Manager
Fairfield Inn by Marriott - Orange Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Top Contributor
98 reviews 98 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 4, 2013

Very good front staff, breakfast and location near the NAS-Jacksonville and Orang Park Mall. The rooms were average, clean and comfortable. Will stay there again. The hot tub was broken and the work out room lacking equipment.

Room Tip: Ask for pool facing to be quieter
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

This is my second visit to this hotel. The rooms are very clean. And the staff went way out of their way to helps us in every matter. I need a pair of pants wash and Carin when out of her way to wash them for us. I would come back to this hotel in a heartbeat. Thanks for the great experience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn by Marriott Jacksonville/Orange Park

Address: 450 Eldridge Avenue, Orange Park, FL 32073
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn by Marriott Jacksonville/Orange Park 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Fairfield Inn Jacksonville Orange Park is conveniently located off of I-295 between Jacksonville and St. Augustine, Florida. As an award winning Marriott hotel, the Orange Park Fairfield Inn offers both business and leisure travelers comforts that make traveling simple! ... more   less 
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Also Known As:
Fairfield Inn Orange Park
Fairfield Orange Park
Orange Park Fairfield Inn

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