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“Nice for Price” 5 of 5 stars
Review of BEST WESTERN Southside Hotel & Suites

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BEST WESTERN Southside Hotel & Suites
2.5 of 5 Hotel   |   4580 Collins Road, Orange Park, FL 32073   |  
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Ranked #4 of 12 Hotels in Orange Park
Starke, Florida
1 review
1 helpful vote 1 helpful vote
“Nice for Price”
5 of 5 stars Reviewed January 21, 2014

This is an extremely clean and nice hotel for the price. Great Breakfast and clean rooms. Right on the highway, just need to negotiate the road to get there. Restaurants are close but not on top of you and the set back far enough from the rad so it is very quiet, No highway noise which can be very annoying at other hotels

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, January 26, 2014
Thank you so much for your kind words. I hope we see you again!!
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156 reviews from our community

Traveler rating
    72
    36
    22
    16
    10
See reviews for
61
28
13
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 14, 2014

We travel quite often for business and leisure. We often use Best Western for leisure travel throughout the Southeast. Although every Best Western is not the same, we have been fortunate that most of them have been consistent in that you can expect a clean room, attentive staff and a decent breakfast. However, on this visit at the Orange Park,FL location, we only received a clean room. This was a much needed staycation in which my husband and I wanted to get some rest and a decent breakfast. However, we got inconvenience and ignored by the staff serving breakfast. First, there was a long wait for basic items like bacon and eggs. The sausage gravy was ice cold and the power would shut off every time someone tried to use the microwave and toaster at the same time. The staff member assigned to the breakfast area ignored several people in need of assistance with the microwave. In addition, my husband stood in line for over 20 minutes in front of the waffle maker where the dispenser had ran out of batter. The breakfast attendant opened the front of the dispenser up as if she was going to add more batter. After 10 more minutes had lapsed, my husband asked the attendant how much longer would it be before she would refill the dispenser (by this time, it was 9:05 am). He was then told that she could not refill the dispenser because of the time. This was very frustrating as she made eye contact with my husband several times as she passed in front of him to check on various other items. My husband at this point did not want anything and it soured what promised to have been a much needed getaway. Several other guests (who stated they too were waiting on the waffle batter to be refilled) observed this and commented that they couldn't believe that my husband was made to stand in line for that duration of time. I thought about not reporting this but the more I have thought about it, the more unsettling it is to think that this type of treatment may happen to someone else. I must say that the front desk clerk, Mrs. Mosley was pleasant upon check-in and did try to assist patrons by resetting the microwave and toaster when the circuit tripped.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, January 16, 2014
This is simply unacceptable, and we have handled the situation with this employee. We will continue communicating with you to resolve this to your satisfaction.
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Jacksonville, Florida
1 review
5 of 5 stars Reviewed January 11, 2014

We have used this hotel on several occasions when visiting family in town and Doug and his staff have always been accommodating. Our first time, we had 4 rooms - all arriving at various times of the night and the front desk staff were very welcoming. Breakfast is always good. Rooms have always been clean. We have stayed here in May, Sept, and Nov. Never had any complaints but if we did, I know that Doug and his staff would quickly remedy the situation. I would recommend this hotel!

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, January 14, 2014
Wow. Thanks!! Hope to see you again soon...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moore Haven, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed December 25, 2013

This motel does not meet the expected and previously experienced quality of the Best Western franchise. It may be worth half the price but no more. Look for another Motel in the area. The unit is hard to access from I-95, there are no close by places to eat or find other points of interest. It is useful as a stopping way-point only.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, December 28, 2013
Thank you for your comments. I'm sorry we did not live up to your expectations. We will use your feedback to provide a superior experience to future guests! -Doug
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Atlamtic Beach, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

I find Best Western generally provides the best value in a clean facility. When in doubt, I will chose Best Western. In the case of this property, it is convienient to the west side of Jacksonville and yet not on a busy street this is difficult to enter. I have stayed here previously and have had great rooms although this time the room left something to be desired. I will return when we have events in Jacksonville so I am not required to drive home late at night.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, December 11, 2013
Thank you for your comments. We hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed November 28, 2013

When we got in the room, we unpacked our suitcases and settled down on the bed. Then we noticed a Roach by the sink and killed it. Then another, and another. .. We killed 5 roaches within 5 minutes and then called the front desk and asked for a new room. We went into the room, turned the light on and saw a Roach run away. My husband and I left the room and the hotel immediately. Front desk was not understanding at all, didn't say sorry, just told us to call Orbitz to get our refund. We will never go back, the hotel definitely has a Roach infestation problem.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, November 30, 2013
Thank you for taking the time to write out your comments. We are very sorry for your experience, and have addressed the situation thoroughly, including how you felt you were treated. That is not acceptable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenmore, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 24, 2013

Was there on Nov. 21 and 22, 2013. It is actually a good hotel and the breakfast and downstairs lobby for gathering is more than appropriate. Rooms clean and comfortable. Unfortunately, while sitting in a cushioned chair, that was somewhat stained and it was a surprise that it was even in the room, my husband caught something from the corner of his eye quickly moving up his shirt. Once captured and squished, we determined it was a bedbug by crosschecking with a variety of images on the web. We promptly brought it to the desk (it was about midnight). The clerk confirmed this is what it was (they are required to view videos with regard to infestations). She immediately changed us out of the room and indicated that the exterminators would be called in the next day. As we were vacating, we found another bedbug, this was on the floor under that same awful cushioned chair. I actually dont have anything bad to say about the hotel, in a nutshell it was quite good. And the creatures may have found its way there from prior travelers. Just a warning to be sure to examine your surroundings as this is possible anywhere. Best to all.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, November 25, 2013
Thanks for your thoughtful comments! We take these things very seriously, and have them dealt with professionally ASAP. We hope to see you again! -Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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