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“Miriam and Armin” 5 of 5 stars
Review of BEST WESTERN Southside Hotel & Suites

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BEST WESTERN Southside Hotel & Suites
2.5 of 5 Hotel   |   4580 Collins Road, Orange Park, FL 32073   |  
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Ranked #4 of 12 Hotels in Orange Park
Miami Beach, Florida
1 review
“Miriam and Armin”
5 of 5 stars Reviewed June 6, 2013

My husband, my son and I stayed last week in this hotel. Hotel overall clean and neat, our room was clean, the lining were clean. My son was needed a bath seat since He is in wheelchair due to car accident, We requested at the front desk for the chair and immediately they provided to us. The Staff very friendly and always ready to help you. The complimentary breakfast was good. I recommend to anybody stays in this hotel. Hotel location is very convenient to the Navy base and plenty of restaurants around. The price for the hotel is very reasonable. I will come back in two weeks. Thanks to all of you for make us feel comfortable.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, June 8, 2013
We're glad you had such a nice experience and we look forward to your next stay!

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

Traveler rating
    59
    29
    20
    15
    10
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Augusta, Georgia
1 review
5 of 5 stars Reviewed May 20, 2013

This hotel went above and beyond my expectations of a Best Western. Very clean and the staff was amazing and very friendly. All of them, (including house keeping) did everything they could to help us have a comfortable stay. We were there for 3 weeks and never had one problem. Very clean. They even helped us find a hotel in the next town we were visiting in our price range. Doug the Manager runs a very customer friendly business. I felt like it was our home away from home. I will definitely go back and recommend this hotel to everyone.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, May 22, 2013
Thank you for your kind words! It is a pleaure to make your stay as pleasant and comfortable as possible. I hope we can be your "home away from home" again!
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Knoxville, Tennessee
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 1, 2013

I recently stayed at this Best Western because it was affordable and close to the navy base. This hotel is so close to the base that I actually reported early for duty every morning; chief was happy! The General Manager and all the front desk staff were accommodating, and the breakfast was good. Thank you.

Room Tip: The standard rooms are good, but the suites are amazing!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, May 8, 2013
Thank you for your kind words! We are pleased about your good experience, and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed April 26, 2013 via mobile

We were sent here as the Marriott had given away our room. It's a good thing I was so tired and didn't see the bed bugs review! The whole place is very, very dated and ugly. Our room was clean and bug free, but there were 2 dirty washcloths on the shower rail and the bath tap looked ready to fall off. The breakfast was good and included in the price. The staff were all very friendly and polite. But I won't stay here again unless it has a complete refurb.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, April 27, 2013
Thank you for your feedback! Actually, we are in the beginning phases of a renovation project in all rooms, so we hope you come back soon to see what we've done!
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Russellville, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2013

My husband and I are retired and travel a lot. BW is our hotel of choice. However, we were at a retirement ceremony and chose this BW because it was close to NAS JAX and we prefer BW. Was very unimpressed as soon as I entered the lobby as it looked a little run down. The staff were nice and helpful and check in was easy. We had several family members staying there for the ceremony. The first night some of our family who were on a different floor had to be moved in the middle of the night to another room because of the bed bugs were all over their beds and floor and crawling on them and biting them. The second night, when we got back from the ceremony, our luggage had been moved to another room because of bed bugs.

We requested our money back and told them we were moving to another hotel. I must say they were very gracious in refunding our money and we immediately moved out worrying if we were taking the bugs with us. Would not recommend the hotel to anyone.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, April 16, 2013
We are sorry for your experience. It is very rare, and we had the problem treated professionally immediately.
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Florida, United States
1 review
1 of 5 stars Reviewed April 2, 2013

Me and my husband checked in at this hotel after seeing all the great reviews. When we walked into our room, it smelled really musty and humid but I just thought it was that the AC wasn't on or something. Then, I noticed the tile in the bathroom was stained really, really bad with water damage. The light fixtures had rusty spots around the edges which made me think there was water damage. Then, that's when I saw the roach!!! My husband killed it thankfully, but where there is one, there is more! So I started looking around and found another roach that was dead on the ground and old food! We called downstairs to get a different room. The guy put us in the room directly above us. We went and looked in the room and right away when we opened the door, there was a roach on the wall!!!! So, then we went back to our first room to grab our things and get our money back and leave and when we walked in the room, there was ANOTHER roach crawling up by the light fixture. All I have to say is I have no idea why people rated this hotel so great...when we first walked in the hotel, it seemed very nice, but as soon as we got in the elevator, you could just tell the place was not taken well care of. But the bugs put me overboard...I cannot do bugs lol Anyway, I would definitly NOT stay at that hotel even for $15...stay at a nicer hotel close by for $20 more, it is worth it.

Room Tip: Go to Holiday Inn down the street. A little more money, but extremely nice and clean.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, April 3, 2013
We are sorry for your experience. Even though they are rare, we take these incidents seriously, and have them taken care of immediately by a professional service. Again, our sincere apologies!
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Orlando, Florida
1 review
4 of 5 stars Reviewed March 18, 2013

I found the hotel to be quite enjoyable and clean. The staff was very helpful and friendly. The price was affordable and fair. I really enjoyed my stay and would recommend this hotel to anyone who is traveling through or to the orange park area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, March 19, 2013
Thanks for your good recommendation! We do our best to provide a great value for all our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Orange Park
#5 Business Hotel in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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