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“Not as good as expected” 3 of 5 stars
Review of BEST WESTERN Southside Hotel & Suites

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BEST WESTERN Southside Hotel & Suites
2.5 of 5 Hotel   |   4580 Collins Road, Orange Park, FL 32073   |  
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Ranked #6 of 12 Hotels in Orange Park
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Not as good as expected”
3 of 5 stars Reviewed January 8, 2013

The hotel has a good location, but the building is kind of "old". The carpet looks dark and smell is not very good. Well, the Internet access is easy but it is slow and not very stable. The room is not quiet because it is highway outside the window. Well, it is clean, and I hope the breakfast tomorrow morning is good.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

100 reviews from our community

Traveler rating
    42
    18
    16
    14
    10
See reviews for
38
17
9
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed December 20, 2012 via mobile

A great experience. The staff wss courteous and responsive to any desires. Clean rooms at a good price. The breakfast was served in a clean environment and it was very good. Check in and checkout was easy and fast. I got nothing but smiles from the counter staff and the manager made a point to ask if I enjoyed my stay.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

This Hotel offers all the traveler needs at a very reasonable price.I just finished a 4 night stay and found that not only were the accomodations very clean and comfortable but the employees were all out standing. I would highly recommend this property to everyone.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildwood
2 reviews
3 of 5 stars Reviewed November 27, 2012

When i checked in i was told that there was no television service and i had the option to cancel without any penalty so i cancelled and stayed elsewhere.The hotel is in a good location will try again.


  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2012 via mobile

I sometimes hate leaving 5 star reviews because if you are like me, you ignore all the 1 star reviews and all. The 5 star reviews. 1 star reviews are for people with chips on their aholder and 5 star reviews are usually either fake, or are people who aren't very picky. But in this case I had to make an exception. I had checked into another hotel and quickly realized I had to leave that place. So. I came over t this Best Western at midnight. The front desk staff member was amazing. I told him I had to leave the last place because the hotel was terrible. He asked how much I paid. I told him $59.00. He said, "then that's all you will pay here." I later checked hotels.com website and rooms that weekend were $89 a night. This guy had could have raked me over the coals and he did just the opposite.

Now on to the hotel, as others said, it is right off the interstate, but you have to drive a quarter mile away and circle back which I loved. The hotel I had been in was just off the interstate but it felt very shady and I thought anyone could rob me and be back on the interstate in less than 30 seconds. The lobby was very clean and nicely appointed. The room was monstrously large. Granted it only had one king bed, however, if there had been two queens it would have still felt big as there was easily 10 - 12 feet between the end of the bed and the dresser in the front of the room. As other reviewers said, there are no controls on the a/c unit however, it clearly stated that the controls were on the wall. To my surprise, I found a thermostat behind me.

The bed was very comfortable however being that I was by myself, I didn't have to share it with anyone, including my 2 boys starting around 6:00 in the morning. :) I slept in both days so was not able to eat the breakfast so I can't comment on that. If I had to give one criticism it would be that the shower curtain rod was installed upside down so the tiny lips on the edge that were supposed to hold back the last rung of the curtain were on the bottom. Usually probably not a problem, but in this particular room, the curtain was one of those crescent shaped ones that went out away from the tub and it hung down a little, so without the little edges to hold the curtain against the walls, it would routinely fall about a foot away from the wall and by time I was done with the shower there was a huge puddle of water on the floor. Other than that, it was a great stay and just what I needed at midnight after such a let down at the other place.

Stayed September 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 21, 2012

My husband and I rented this room for one night while we visited my daughter and her family in Jacksonville. Although it is a little inconvenient to get to, with good gps directions, you'll be fine. It's near the mall and lots of restaurants. The bed was very comfortable and you have your choice of 4 pillows. The room was very clean and smelled good. The bathroom was HUGE with beautiful, shiny marble floors. We stayed on a Saturday night and heard no disturbing noises. The a/c worked just right. The staff was great. The free breakfast was average but there were eggs, bacon and a waffle maker so at least it's not donuts and coffee. The only thing I can think of that wasn't good was the covers. There are two sheets with a blanket between. I would prefer a little more - like a comforter or something. I'd stay there again.

Room Tip: We got a king-size and it was great.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review, August 11, 2014
Thank you for telling us about your stay! I know it's been a while since you were here, but we do invite you to return soon! The hotel is going through some extensive renovations and updates! We're painting the building, rooms have new paint and furniture, our lobby and dining areas are getting remodeled too!
We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Best Western Southside Hotel & Suites is conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. We are in process of updating the hotel with new furniture, paint and lobby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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