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“Decided to try” 3 of 5 stars
Review of Courtyard by Marriott Jacksonville Orange Park

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Courtyard by Marriott Jacksonville Orange Park
3.0 of 5 Hotel   |   610 Wells Road, Orange Park, FL 32073   |  
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Ranked #6 of 12 Hotels in Orange Park
Chesapeake, Virginia
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
60 helpful votes 60 helpful votes
“Decided to try”
3 of 5 stars Reviewed January 23, 2013

On business in Jacksonville, I decided to try something different and stayed here. My check in was very quick and easy. I was up to my room in just minutes.

The room was nice and spacious with two queens, a computer desk, bureau, armoire type closet, and a chair. The fridge is stored in a cubby near the bathroom (took me a moment to find it!). I found the bathroom to be clean and the water pressure was just right. I love the Marriott shower heads too.

My first night was spent tossing and turning on the exceptionally hard mattress. I was really surprised. My first night in most hotels is my best night and this disappointed me. My next two nights, I tried the other bed in the room and it felt slightly better. My second night was spent listening to slamming doors on my floor. Though I heard no voices. Just the doors.

I was surprised by the breakfast cost. I was an extremely tight budget on this trip and stayed where I thought complimentary breakfast was provided. My mistake. Courtyard does not provide a free breakfast. It was $7.95 for the hot line. Not a bad price, but still caught me off guard.

Internet in the room was wireless and worked fine. I had no issues with any of my devices. I was provided a Verizon Air Card for my work computer and I had almost no signal in the room with that air card. That really surprised me. My AT&T cell phone had plenty of signal.

Nice place. Good location. Hard beds!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, January 24, 2013
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    41
    33
    21
    6
    5
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28
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Land O Lakes, Florida
Top Contributor
83 reviews 83 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed January 23, 2013

Really nothing outstanding at this Marriott as far as the actual rooms here go - well kept and average in size. However, the location is superb right off I- 275 with a large selection of restaurants nearby!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, January 24, 2013
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, GA
Top Contributor
155 reviews 155 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
449 helpful votes 449 helpful votes
1 of 5 stars Reviewed November 12, 2012

My wife and I stayed here two nights ago (Saturday night), and seem to have had a very different experience from many others who've left reviews.

The entry level of this hotel has reception, bar, and business center all in one open area. When we arrived about 8:00 PM, there was a football game on the bar TV with the volume absolutely blaring, one guy drinking beer at the bar, and another drinking beer at the computer center. Why so loud for two people? Stun volume. The receptionist actually had to talk over it.

Got to our room, and neither key worked. Back downstairs to get properly programmed keys.

During the night, the mini-refrigerator was so loud that I had to pull it from its cubby and unplug it.

The next morning, I noticed several hairs on the floor next to the tub. Neither of us had showered yet. Lack of thorough vacuuming, at the least.

I went downstairs to the business center around 7:30 AM to check email, and there was an empty beer bottle and bar-snack container from the night before next to the computer.

Given the general disarray of the operation, we decided to skip breakfast here.

When we left at 9:30, the beer bottle and snack dish were still there next to the computer. At what time do people responsible for this place clean up after last night's bar patrons?

When we checked out, the desk guy didn't ask how our stay was.

The answer would have been: Part Marriott Courtyard, part careless frat house. I will not stay here again. I notice the manager loves to leave comments on reviews. Please don't bother in this case.

Room Tip: Choose another hotel -- suggest you stay in Jacksonville.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, January 22, 2013
Please accept my apologies for the problems you experienced while staying with us recently. As you mentioned, your review varies from most left in regards to our hotel. I have shared your comments with the staff and will use this situation as learning experience for the staff. I hope that this one experience does not negatively impact your future decision if returning to the area or choosing Courtyard by Marriott. Thank you for taking the time to share your comments.
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Camilla, Georgia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

We have always stayed at the Hilton Garden Inn while visiting Orange Park but they were booked for the weekend we planned to go. I checked Trip Advisor and Courtyard was number 1 on the list. I called and they had availability so we decided to give it a try. We were so pleased that we plan to return to the Courtyard for all our future visits. The rooms were so modern! We had all the amenities and it was so clean my husband thought it had just opened. The only complaint we had was that the bed is very firm and we are used to a pillowtop cushion. The staff was professional and courteous. The location was perfect for what we wanted to do. As it was November, we did not use the pool but it was clean also. Great tip Tripadvisor!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, December 20, 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2012

While we had an issue with check in that could have put a damper on things, it was taken care of, although it shouldn't have been an issue to begin with. We were greeted with friendly housekeeping, a beautiful room and decor, and staying in a room with four children wasn't an issue with space in our room. When we had an issue with the room, maintenance responded faster than I expected. We did have to get breakfast elsewhere because of cost but we made it work. We loved our stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, December 20, 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 28, 2012

Love staying at this hotel. Very clean, looks modern and spacious rooms. Need some help at front desk. Not too friendly. Breakfast should be included with your reservation. Restaurants are not really close to the hotel.

Room Tip: The king size room is very nice. It has a sofa bed that fit two people. Lots of room. Flat screen TV...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, September 25, 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 8, 2012

Stayed at this Courtyard for 2 nights 7/26/12-7/27/12...before moving down the coast with family for some r+r. Right off 295 for easy access. Very close to restaurants. Stayed in room w/ 2 teenagers...plenty of room in this updated hotel. Front desk staff very helpful and friendly. Used pool and exercise room...top notch.
No issues whatsoever. I would stay again! Thanks Marriott for a great stay!!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaxco051508, General Manager at Courtyard by Marriott Jacksonville Orange Park, responded to this review, August 10, 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Jacksonville Orange Park

Address: 610 Wells Road, Orange Park, FL 32073
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Jacksonville Orange Park 3*
Number of rooms: 115
Official Description (provided by the hotel):
* 5 floors, 115 rooms * 4 meeting rooms; 4,530 sq. ft. of total meeting space * Located off I-295 and minutes to NAS JAX, Orange Park Medical Center and world-class golf * affordable and healthy breakfast served every morning * Free high-speed Internet throughout the hotel * Non-smoking and ADA accessible ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Orange Park Hotel Orange Park

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