My family and I had to stay at the Sabal Hotel because of an emergency situation. (Our apartment was not ready for us too move in). While checking in I noticed we were being put on the second floor, when asked if the property had an elevator I was told no. I then felt it necessary to explain that I would prefer a room on the first floor because my daughter recently had surgery because she fractured her ankle (just two weeks ago, and had surgery only a week and a half ago). Going up the stairs is extremely difficult for her. After explaining to the front desk staff the response I was given was this: "that's why you have this strong man (while demonstrating the pose of a professional body builder). I did not think the comment was funny or appropriate , and keep in mind we have been moving ALL day. My husband went to the front desk the next morning to speak with the dat staff about having a room on the second floor the response given too him is that we should have made a reservation. Our second night at Sabal, I asked for extra pillows so my daughter could elevate her leg, I was told they did not have any extra pillows! I worked as a front desk representative before and there is NO WAY I would have treated guest the way my family and I were treated. I believe when a guest has a concern, staff members should take a proactive approach to ensure the customer is happy and comfortable. I will never stay at this hotel again and I would never recommend Sabal Hotel to individuals who are traveling with children or if you have any special needs!!!!!! DO NOT WASTE YOUR TIME OR MONEY WITH THIS HOTEL. Did I mention the congregation of individuals in the parking lot drinking sitting in lawn chairs when we pulled into the parking lot. I am so happy this is our last night here!
- Also Known As:
- Best Western Ocoee
- Ocoee Best Western
- Official Description (provided by the hotel):
- The hotel was recently renovated(all new rooms in 2011)and is located on the west side of metro Orlando. Universal Studios is only nine miles and Disney World Resort is a 15 minute drive via SR429. You will love our location away from the traffic of Interstate 4, traveling at your leisure on the back roads to the attractions. We are conveniently located to the cities of Winter Garden, Windermere, Apopka, Oakland and the west Orlando area. Visitors staying with us experience a Mediterranean-style hotel with modern guest rooms and the highest quality of customer service. Perkins Restaurant & Bakery is located in the hotel as well as the Coconut Grove Lounge. An Olympic size pool with an expansive sun deck awaits you with lush tropical grounds and a heated hot tub. Guest Rooms feature Simmons pillow top beds with triple sheeting, 37" LG LCD televisions with expanded cable tv lineup, free wireless high speed internet, refrigerator, microwave, single serve coffee maker, iron and ironing board. ... more less
- Reservation Options:
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