Arrival and check-in were smooth. Room was nice, and the beds were comfortable and luxurious. We had requested a wheelchair-accessible shower with our room. and was pleased with it. However, the air-conditioning was not working and a quick call to the front desk had a maintenance man at our door within moments. He did some things, reset it, and told us to give it a while to cool down, then left.
We spent almost four hours in the room, sweltering, before I called again, and the front-desk lady, Jennifer, offered to move us to another room. I asked if it had a wheel-chair accessible shower, and was told yes so we agreed to the move. Reaching that room, we found it very cool, but that it only had a regular tub/shower combo and so I called the front desk again. Jennifer was very apologetic, and promised to call me right back. She did, and let us know that the maintenance crew was repairing the AC unit and that we could return to our original room once repairs were finished.
The maintenance man came and got us, explained to us what had happened, and apologized for the inconvenience. He told us to stay and rest in the current room as long as we needed, before coming back to the original room. Upon returning to the original room AC was working fine, and room cooled off very rapidly.
I mention all of this only to point out how exceptional the staff was in handling the issues, and how they at no time expressed exasperation or sense of inconvenience. Jennifer was very on top of things, and the maintenance man was quick and thorough. We were also pleased with the in-lobby Bistro, and the lady there, who was helpful to me when it came time to choose a meal. I am on a strict diet due to liver disease and the lady there (I don't remember her name) was very helpful by answering questions and working with me to settle on a meal suitable for my needs.
All in all, pleased with our stay, and will return again
- Official Description (provided by the hotel):
- Come to the beautiful Courtyard by Marriott in Ocala Florida, and experience 171 newly renovated and beautifully appointed guest rooms and suites. Easy to access from SR 200 off Exit 350 of the I-75, your visit to to this strategically located, green certified and pet free hotel places you close to everywhere you need or want to be in Ocala and Marion County! Four newly renovated meeting rooms can host your impressive meetings or social events of 10 - 80 people, and complimentary high speed wireless internet is available to all guests throughout the hotel. Fitness routines are easily maintained in the on-site fitness room, and your stress simply melts away in the enticing outdoor pool, courtyard and whirlpool spa. The on-site guest coin laundry is a practical convenience. Reserve your stay with us at the Courtyard by Marriott, and you will have a choice to enjoy several dining and shopping options, all walking distance to the hotel. Come to this Courtyard by Marriott Ocala in Ocala Florida, and enjoy superb quality, convenience, comfort and service. ... more less
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- Also Known As:
- Courtyard Ocala Hotel Ocala
- Ocala Marriott
- Ocala Courtyard