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“Excellent value in the Ocala area” 4 of 5 stars
Review of Holiday Inn Hotel & Suites - Ocala Conference Center

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Holiday Inn Hotel & Suites - Ocala Conference Center
3.0 of 5 Hotel   |   3600 SW 38th Avenue, Ocala, FL 34474   |  
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Ranked #8 of 36 Hotels in Ocala
Certificate of Excellence 2014
GreenLeadersBronze level
Beaver Falls, Pennsylvania
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
90 helpful votes 90 helpful votes
“Excellent value in the Ocala area”
4 of 5 stars Reviewed February 28, 2010

I have stayed at this fairly new property three times, once alone and once with my family of 5. We have always had an excellent experience. The rooms are very clean and really capture the traditional atmosphere of Florida in their decor Despite traveling on Priority Club points I've always been able to upgrade to a suite, which has plenty of space for everybody. The staff has always been attentive and friendly to the kids, even the time they were all over-tired and misbehaving at breakfast. They encourage them to see how many frogs they can find in the common areas on the ground floor. They love the big outdoor swimming pool and I've used the small exercise room. The two suites and the King I have stayed in have had microwaves and sizeable compact refrigerators.

My Grandparents live in the Ocala area and we use this hotel as our base when we come to visit them. It's convenient for day trips to the attractions in the Orlando and Tampa areas which are about an hour and a half away. We also have visited Silver Springs and the local horse farms, all within 1/2 hour of this property. There is plenty of shopping for anything you'd need on a vacation trip within a few minutes' drive. In addition to the restaurant on the property there is fast food and a convenience store within walking distance.

Two things keep me from giving this property a full 5-star rating. While the green paint used in the guest rooms at night, the touch up paint used is not quite the same color. Hotel rooms have to be touched up often, just like a house, but the color being off really makes it look a little shabby. The hotel has signs in the bathroom of the guest rooms asking you not to use your room towels at the pool, and that towels are available there. That's not the case, in reality you have to pick them up and actually sign a form at the front desk to get a pool or exercise room towel. In addition to being inconvenient, this policy makes guests feel like they're not being trusted. There are paper towels available to wipe off with in the exercise room, which is inadequate. I realize theft of towels is a problem at hotels but to some extent it's a cost of doing business that in my opinion is not worth inconveniencing honest guests- who surely make up the vast majority. One other small thing is that the signage to the hotel from Route 200 could be clearer. It's easily missed by first time guests.

All in all, though, we'll definitely continue coming back. With familly living in town, I've stayed at many hotels in Ocala and this is the best of them.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Area Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, March 15, 2010
We were very glad to host your recent visit to Ocala and thank you for chosing the new Holiday Inn & Suites Ocala during your stay. This is the most unique and "undiscovered" jewel in North Florida and we look forward to hosting next your visit to the area. Make sure to check out the new lunch and dinner specials every week at SKY ASIAN FUSION restaurant on top our 6th floor
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272 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
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English first
Ocala, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2010

I had reserved 9 rooms for my group and had a cocktail party in the business center. My group reported that all 9 rooms were clean, everything work, maid staff was accomodating. The staff for the cocktail party assisted in every way they could. The team leader Hollie Zumr was the perfect team leader. The breakfast buffet was great.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Area Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, March 15, 2010
Thank you for your feedback; it is candid comments such as yours that helps us improve each and every day
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bham
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 14, 2010

I was on a mad dash to Orlando to use some tickets before they expired. I dove into this hotel off the interstate just to catch 4-5 hours sleep. The hotel has an onsite upscale asian restaurant. The rooms are oversized with pastel colors you would expext with a florida hotel. Large bar area. The inner atrium you would just have to see. If I did a vacation in Ocala, I could easily stay there 4-5 days. Holiday Inn has definately changed more than just the sign outside.

Stayed December 2009, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Area Director of Sales and Marketing at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, March 15, 2010
Thank you for your candid and kind words regarding our hotel. We have taken a great deal of pride to provide north Florida a unique hotel and Conference Center Experience. We look forward to your next visit with us
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Christchurch
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 30, 2009

The rooms were very nice.
The decor of the lobby can only be discribed as bizarre.
The breakfast and bar staff are very good.
The reception staff are inefficient (we still haven't recieved our priority club points after more than six weeks).
The housekeeping staff are totally incompetent. It was after 6pm before our rooms were serviced and then we still had to go down to reception to get items not left by the housekeeping staff.

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Area Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, January 14, 2010
We take the feedback from each guest very seriously and appreciate your candid comments. As one of North Florida's premiere botique style suites hotel, we have many amenities that are far above the standard for Holiday Inn and this market. Our unique 4-diamond quality hotel's decor is certainly not the "cookie Cutter" you will find anywhere else and offers an incredible break from the ordinary.
Please contact our hotel and ask for me personally to ensure that we are able to award your Priority Club points from you stay and we welcome you back to try us again at any time.
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Atlantic City, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2009

I spent three nights at this Ocala Holiday in July. We LOVED THIS HOTEL. Our trip was to attend the funeral of a dear friend who passed away suddenly, so we were not exactly in the mood for any more problems. The family booked ten rooms in a hotel but when we got there, they were all booked. We went to the Marriott Courtyard thinking it was a good choice. Instead: “Nightmare on Marriot Street”. I told my friend if we’re gonna stay here I’m going to need a drink; let’s go next door to the Bar at the Holiday Inn”. When we walked through the doors EVERYTHING was FABOULOS! We immediately went back to the Marriott, canceled our rooms and moved to the Holiday Inn.
The lobby is like a scene set for a photo shoot. It must be great for weddings. When we opened the door to our room it was like we were in an episode of “Trading Spaces” we loved the turquoise faux crock headboards with black trim. WE LOVED EVERYTHING! We had fridge and microwave. And the FREE Health club, Sauna and Jacuzzi adjacent to the outdoor pool were like a resort. It was right down the highway from stores like Marshalls and TJ Maxx, a great CVS, The AAA Motor Club Store ( which has great travel bags and things to make travel easier)and the local Community College. Best of all when we had a problem with the service at the lobby restaurant, the Hotel MANAGER came over and served us! IT was GREAT. We ordered Room Service the next morning, it was hot, delicious and served with a smile in less than twenty minutes. The next time I go to Orlando, I’m staying there. It was close to Orlando (about 45 minutes) but away from the madness. We were there for a sad occasion, but it turned out to be not so bad.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Area Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, January 14, 2010
Thank you very much for your kind words and feedback on our hotel. We do take a great deal of pride on being one of the premiere botique style hotels in North Florida and certainly a cut above the pack in so many areas. We welcome you back to Ocala and as our guest in the near future.
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Palm Beach
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed November 6, 2009

I made a reservation for a weekend at this hotel but had to cancel due to illness. When we called to cancel a day ahead of time we were told that there are no refunds. We asked to speak with a manager who was too busy to talk to us but the reservation agent repeated over and over that "when we reserved online we clicked three times that we agreed there were no refunds." My husband explained that I have the flu and was not up to the trip and asked again to speak to the manager. Again he was told the manager was busy! I would never stay here after being treated so badly. What is customer service if people have to be so rude and how do they expect to impress future customers this way?

Stayed November 2009, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, November 23, 2009
The Holiday Inn & Suites Ocala is proud to have recently received the 2009 Holiday Inn Quality Excellence Award as a result of feedback and service provided to our guests. We appreciate the opportunity to improve the level of service at our incredible hotel through every comment provided by each of our guests or potential new guests. The Advance Purchase option chosen by this customer through the Holiday Inn System offers a strict non-refundable" discounted room rate and other advantages. In the case of family illness, we quite often will offer every guest the option to move their reservation to another date that will allow safe and enjoyable travel. Though this was a special event weekend we would still offer this option to any guest where an illness prevented their stay with us. We regret any inconvenience caused to our guests and welcome their return at any time.
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Mumbai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2009

WoW! that's the only way you can describe this new Holiday Inn in Ocala.

Very comfortable tempur pedic beds, beautiful and unique decor, atrium lobby, hospitable staff, clean and spacious rooms, delicous and hot made-to-order breakfast, top floor speciality SKY restaurant that serves asian fusion, 24 hours coffee shop, SKY bar, pools & spa, and the list goes on and on.

I have visited Ocala, Fl several times for business and this was my second stay at the Holiday inn. It is by far the best hotel in Ocala and also the best holiday Inn i have stayed in.

Don't miss staying at the Holiday Inn when in Ocala. It's a true VALUE+ for your money.

Enjoy!
VB

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kkaufmann, Manager at Holiday Inn Hotel & Suites - Ocala Conference Center, responded to this review, November 23, 2009
Thank you for your wonderful comments on our fantastic hotel facility. If there is ever an opportunity for you to give us any feedback, regardless of its nature we welcome your comments. Our staff strives to improve in all areas of our hotel and cannot do this without the direct feedback from our guests
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Additional Information about Holiday Inn Hotel & Suites - Ocala Conference Center

Address: 3600 SW 38th Avenue, Ocala, FL 34474
Phone Number:
Location: United States > Florida > Central Florida > Ocala
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Ocala
#6 Business Hotel in Ocala
#9 Romantic Hotel in Ocala
#10 Family Hotel in Ocala
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites - Ocala Conference Center 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the most incredible Holiday Inn & Suites in Florida! Our 6-story atrium lobby hotel is packed with amenities and features seldom found at any hotel. With Tempur-pedic beds in every room and a world class style your stay in Ocala is sure to be the best possible. Make sure to dine at one of our two restaurants or bars, including SKY ASIAN FUSION, winner of the 2010, 2011 and 2012 Golden Spoon Award. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites - Ocala Conference Center
Holiday Inn Hotel & Suites - Ocala Ocala
Holiday Inn Ocala
Ocala Holiday Inn
Holiday Inn Hotel Ocala

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