Made reservations for a table of eight. Hostess was able to find our table only because it was the only eight-top set up. The rest of her night was spent looking like a deer in the headlights. Most other arrivals just walked in and sat down...
Our waitress called everyone dear -- this is nice (we were all at least 40 years older than her) if you like that sort of thing, and you don't think handling customers calls for some iota of respect. When she attempted to give us our bills we then became known as "blue shirt", "tall guy", "striped lady", etc. The bus boy showed up once or twice and solved the id problem by just calling all of us "guys".
Drink orders: water arrived immediately. wine followed in ten minutes. beer another ten minutes. my GIN martini arrived five minutes later (that 25 if you are counting) disguised as a VODKA on the rocks. I decided I needed a drink rather than a confrontation so I slugged it down.
Our food orders arrived about an hour after we ordered. Four out of the eight ordered the same dish: chicken. they arrived. five minutes later a few steaks arrived -- all the sides were mixed up. My filet with a chianti sauce arrived last (but it was worth the wait -- it was excellent).
The executive chef (Jaz?) stopped by our table when we were ordering. He was nice but only "sold" one dish -- then he breezed off. The DR manager stopped by to explain that the slow service "wasn't her problem" -- I think she pointed her finger at the customers -- we should know better -- to complain to her, when it's really our fault for showing up. Quote: "At least we gave you some extra bread".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.