My experience with the hotel started when I called the hotel direct to make my reservation. The front desk agent worked with me to get the best available rate. She was very pleasant and patient. I stayed 5 nights while visiting my parents for Thanksgiving. I chose the hotel because it was close to my parents residence and it was new (1 year old). When I checked in the hotel was clean and inviting. The common areas were very clean, granite countertops and flat screen TV. The front desk clerk was very friendly, explained the hotel services, breakfast etc. My room was a pleasant surprise. Very clean, comfortable, quiet and inviting. I travel often and it was a pleasure to not hear slamming doors. I am glade to see the hotel took the time to adjust the doors so that they would not slam. What a pleasure. My only complaint (maybe not a complaint), it would have been nice to have more cable channels. The selection were limited. Overall a wonderful visit. The staff was extremly friendly and a great place to stay weather leisure, in transit travel or busines.