If you are not a senior citizen I would highly recommend not staying here. The staff was not helpful and frankly mean. I checked in - just me and my girlfriend - we are clean cut nice people - we did not get a "hello nice to have you stay" we were told very rudely and I quote "we have cameras everywhere and the owners live on the property so don't even think about trying anything." We were told this point blank right when we checked in and we were nothing but nice to the clerk and we were by no means dressed like hooligans or anything. We tried to get the front desk to call for a cab repeatedly but they didn't help us. I booked two adjoining smoking rooms, one for me and my girlfriend and the other for a couple friends. When we checked in we found out there are no adjoining rooms and no smoking rooms. On top of that we had to put down a $100 security deposit per room. We also found out upon arrival that for each car and each person you have to pay an additional $10 per night. None of this was mentioned until we checked in, even though we booked months in advance. The breakfast is decent if you are lucky enough to find a table, but it stops at 9 am. I am a nice guy and I am not a troublemaker but I was treated like pure scum at this hotel simply because I am young. If you want some southern hospitality stay away from this place because they only want your money and you will not be treated as a guest at all. I will never stay at a bestwestern again.

Ft. Lauderdale is quite expensive for hotels. We stayed one night after returning from a cruise, and found this one with a low rate and decent reviews.

Staff was friendly, let us see the room before checking in, and even phoned to ask if everything was OK. Room was clean, and pretty decent for the price.

Two complaints though. 1) Shower either was hot or cold - no middle point! 2) Could not take food out of the "breakfast room". This was a downside seeing that my wife wanted to sleep in.

Overall - decent for the price.

Was in town for business and all the hotels were sold out. I was a little wary because of some of the reviews, but overall I had a good experience. There is a great resteraunt down the street. The rooms were nice. The price was high for the kind of room it was, but I understand this is Florida. Overall I would stay there again.

I booked this hotel about two weeks in advance through the Best Western website. I printed confirmations, and had all the necessary numbers, etc.

As always, I called the hotel directly the day before to confirm my reservation. I was put on hold 12 minutes! I eventually hung up, and called back about 6 hours later. After being put on hold for 6-7 minutes, I was told my reservation hadn't been made. I told the clerk that I had confirmation numbers, and other information if he needed it. He said it wouldn't matter, that the room was not booked for me, and told me to called 1800WESTERN, and he couldn't help me.

I called the 800 number, and spoke to a man who said the reservation was made. I asked him to call or fax such confirmation to the hotel directly, and he said don't worry about it, the reservation was made. I called the hotel to relay this information, and was put on hold for (17 minutes, yes 17!), before hanging up. I decided to take my chances, and when I arrived, the reservation had not been made, and the staff I dealt with was very rude. I called the 800 number, and told them to cancel the reservation, and I found another hotel.

I honestly don't expect much, but I have stayed in hotels for many years, and the staff, both local and corporate, were by far the rudest and most inconiderate I have ever dealt with. For this reason, I plan on avoiding the Best Western change altogether in the future.