We came here with some friends who have stayed here every year for the past 10 years, as I came to check in I was told very derect that there were no outside guest allowed & I would be charged $50 per person that did not have a room here! No sorry or why, just plain to the point! We put that there would be 2 kids & 2 adults, when I got in our room we had 2 towels! The next evening we sat out by the pool & made some new friends, another guest came out & yelled at everyone in the pool area telling them to quite down (are room was on the 1st floor & right next to the office) we could not hear anyone outside, how this guy heard people when he was on the 2nd floor I have no idea. The next morning another family was to blame for this, I told the lady at the front desk that it was not them & she didn't beleave me even after I told her I was sitting out there with the other family. They were theartning to kick them out & they had 3 rooms here & spent over $3000 to stay here, & NO REFUND! On our last morning there I ask if we could have a late checkout? I was told they would have to charge me a half day for just another 30 mins. I even said just till 11:30 & she replied again it would be a half day fee, no sorry the rooms is booked or anything!
I we treated very rudely from the very start & I've never been here before & we will not be coming back! Even our friends who've been coming here for 10 years will no longer stay here! Even an owner of one of the condos told me that if it wasn't for the condo owners this place would not be here that the staff is to rude!
There's a nice lil cafe that is here, the food was good & a decent price, friendly too! But they are not owned or run by the hotel! A good thing! I only had a problem with the front desk staff (beside 1 gentelmen, he was nice), the maintence guy was very nice, the rooms are nice, love how its more an appartment then just a room! If they get new front desk (which the sign out front said they were hiring, guess that should've told me something!) I may come back.
The Schlopy family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.