Here are some keywords found on the website of Holidays Golden Glades Hotel in Miami!
Excellent choice, Pride, Exceptionally friendly and efficient service, Honored guests, fine hotel. This hotel boasts being honored in Washington DC with the 2008 Best of Miami award in the lodging category by the US Local Business Association. It's been a long tough 5 years since 2008 for this hotel.
THE GOOD, THE BAD & THE UGLY
The location was perfect for our planned activities, 5 mins from the stadium and 15-45 mins to everywhere we needed to be. (see also the bad)
Parking is free. (see also the bad)
Clean room. (see also the bad)
Free WIFI. (see also the bad)
Elevators newly finished and fast.
Bathroom newly renovated. (see also the bad)
Ice machine on 3rd floor.
The location, seedy neighborhood at best. I have stayed in nice hotels in seedy neighborhoods... this wasn't nice at all. Hotel gives the aura of a really cheap short stay motel.
Parking lot is a shortcut and hangout for the neighborhood's best.
Clean room: linens laundered every day... carpets stained, drapes ugly, stained chairs, bed sheet had tear/hole, (feels like there are no back-up supplies, they launder your linens and towels and put them back in your room) tables in "dining room" with paint spots etc, hallways musty (smells like a 1980's nursing home).
Free WIFI only available in lobby... even Popeye's has WiFi!!!
Ice machine on 3rd floor dispenses 1/2 bucket ice/night, room with ice machine and vending machine filthy (I have pics)
Bathroom newly renovated wit granite accents, tub and toilet bowl needs to be replaced.
Continental breakfast set out rudimentary at best, a lot of food safety issues here.
Pool: kiddie pool dirty and moldy, same for large pool, surroundings dirty and unkempt.
TV: I haven't seen a TV like this in a hotel in 6 years... and the channels don't work, good luck getting a remote that operates your TV.
two words... LISANDRA "SANDRA" IZQUEIRDO.
The front desk clerk is the face of the hotel. A lot of issues at this hotel is fixable or at least can be addressed short term by front desk. Ms Izqueirdo was unhelpful, problematic, full of attitude ... a I don't give a damn attitude, argumentative, everything a front desk clerk shouldn't be. Unfortunately she only compounds the negativity of this hotel. She reflects what this hotel reflects from the second I drove unto the property...
Fortunately with some love and attention this hotel may return to its award winning status, and with customer oriented employees like Miguel Botte (maintenance), Ryann Lewis (reservations clerk), the maids who work with what they are provided, and the Haitian maintenance guy whose name I forgot there is hope. A little elbow grease, and some TLC will go a long way here. This hotel will always be busy, (the location and price is great), but not from return business.
- Official Description (provided by the hotel):
- The Holidays Golden Glades Boutique Hotel in Miami is an excellent choice whether you are looking for a Miami vacation hot spot or traveling on business. The hotel prides itself in offering exceptional friendly and efficient service to all our vacationers and honored guests. You can expect the special privileges that come from staying at a fine hotel when you stay with us. The Holidays Golden Glades Hotel was honored in Washington D.C. with the 2008 Best of Miami award in the lodging category by the U.S. Local business Association. Our outstanding North Miami Beach location is ideal whether you fly in to Miami International or Ft. Lauderdale International Airport. Miami Beach vacation packages and discount hotel packages are available seasonally. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Golden Glades
- Holiday Inn North Miami
- North Miami Holiday Inn