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“Poor customer service” 2 of 5 stars
Review of Holidays Golden Glades Boutique Hotel

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Holidays Golden Glades Boutique Hotel
2.0 of 5 Hotel   |   148 NW 167th St, North Miami, FL 33169   |  
Hotel amenities
Ranked #4 of 4 hotels in North Miami
Hollywood, Florida
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
“Poor customer service”
2 of 5 stars Reviewed April 27, 2013

They didn't find my reservation and didn't even try to find it.
I finally got a room, which was an 'ok to bad' room. Few minutes after someone tried to enter my room because it got double assigned.
There is no wifi and no iron / iron board.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Petersburg, Russia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 16, 2013

We stayed in this hotel in february-march of 2013. All the time hotel was full. So when we needed to extend our stay they had no rooms available.
Its old, a little renovated hotel. Nothing fancy. I'd give 3*.
Whats good:
- price compar to quality;
- rooms not small, pretty clean, with big comfortable bed;
- location is good if u need exact this neighbourhood for ur business;
Whats bad:
- location will not be good if u r in Miami for beaches and nightlife;
- parking is always full, if u come after 7-8p.m. have to park somewhere far from hotel;
- internet suck!!! there is no internet in the rooms and in the loby signal is so weak, cannot surf;
- only about 4 tv channels work;
- there is no refrigerator, we had to use cooler;
- verrrry noisy! there are old windows, so 24 hours u hear cars from highway flyovers and music from gasstation located below the windows.
- never can get to recepcion if u need something, cuz its always huge line there and only one personn works;
- cannot extend ur stay, cuz hotel is always full.
- administrators and menagers are not nice at all, sometimes very rude.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Lima, Perú
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed March 22, 2013

Luckily i was able to get out of here. I booked it through Booking.com. Promised WiFi, good location and excellent rooms. First of all, WiFi only existed in the lobby. Not even wired connections on the rooms. Then the staff that received me was very rude. Since spanish is my primary language and the dependand was obviously from LatinAmerica i tried to generate empathy speaking in spanish. Of course it didn't work because apparently the girl didn't wanted to be in that job. After asking about my reservation and telling her that maybe i would have to stay only one night, she told me that the manager had to check it, that she had no idea of how much time it would take. Meanwhile, I saw two other guests suffering with her and even getting replies like "I don't know, find out by yourself". The breakfast zone looked like a ghost town. My car outside wasn't any safe either, since the parking is totally open and the neighborhood looked kinda messy. Me and my girlfriend decided to move to other hotel and didn't take the booking. After being worried for a little that they would charge my card with some kind of penalty fee... we received an email that they weren't able to verify my identity with the bank so they would cancel the reservation if I didn't make a deposit of 100 USD + pay in advance my room. As you can guess, the reservation was cancelled :).

Room Tip: Avoid by any means this hotel !
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
3 of 5 stars Reviewed March 22, 2013 via mobile

surprise deposit of fifty due at check in. breakfast sucks wifi sucks parking not great. Clean rooms easy to find food price about twenty minute drive to south beach. Pool was not worth Leaving the room. Good value overall but you won't get any swanky decor or fabulous service.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Palmetto, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed March 19, 2013

Worst hotel ever! The staff was very rude. When asked if we could have someone clean our room, the young lady showed up on her cell phone and remained on her cell phone the entire time while we waited in the hall way for her to do her job. This hotel is very old, worn and dated. No phone book was located in our room, when we asked the front desk for a phone book the young lady acted if she didn't know what we were talking about. Very poor customer service! The only good thing about this hotel is the location, near I-95.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 12, 2013

This place was a little far from south beach but thats no problem if you are renting a car. The prices are very reasonable i paid 72 total per night starting on 3/06/13. No wifi access in the room even though they claim to have wifi on their website. They didnt have a telephone in the room I stayed in. they have a $2 a day fee that they will charge for a safe in the room. When i arrived in my room the safe did not work. i had maintenance check it out he couldnt fix it and they waived the fee. They have 2 parking lots with security at night. The area is not bad. The hotel is just a little old. They have free breakfast from 7am to 9:30 am everyday. I would definitly stay at this hotel again for the price i found on hotwire.com

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holidays Golden Glades Boutique Hotel

Address: 148 NW 167th St, North Miami, FL 33169
Location: United States > Florida > North Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in North Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holidays Golden Glades Boutique Hotel 2*
Official Description (provided by the hotel):
The Holidays Golden Glades Boutique Hotel in Miami is an excellent choice whether you are looking for a Miami vacation hot spot or traveling on business. The hotel prides itself in offering exceptional friendly and efficient service to all our vacationers and honored guests. You can expect the special privileges that come from staying at a fine hotel when you stay with us. The Holidays Golden Glades Hotel was honored in Washington D.C. with the 2008 Best of Miami award in the lodging category by the U.S. Local business Association. Our outstanding North Miami Beach location is ideal whether you fly in to Miami International or Ft. Lauderdale International Airport. Miami Beach vacation packages and discount hotel packages are available seasonally. ... more   less 
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Also Known As:
Holiday Inn Golden Glades
Holiday Inn North Miami
North Miami Holiday Inn

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