Stayed one night. What reviewers say is all true. This is a really terrible hotel. Where to begin. I booked 48 hours in advance on hotels.com. I arrived round11pm to be told they had 'no record' of my booking...and they were full. Unfortunately I had not printed out my booking number and their 'free wi-fi in public areas' ie at the reception desk, did not work so i could not retrieve the confirmatory email on my tablet. I was peremptorily told to 'find somewhere else'. There appeared to be no nearby hotels. On my refusal to budge, a 'manager' emerged who, after wading through a bunch of paperwork, DID find my booking and decided to honor it. He told the previously unhelpful assistant to 'get a room'. Luckily for me but not obviously for them, some later arrivals would 'have to be turned away', he said. Then: only one working lift to get to a very smelly room with an ancient TV with no coffee- maker or refrigerator, an ironing board but no iron. I did not use the safe I was charged for. Then: poor breakfast (bagels and one cereal)...and again no wi-fi in any public area (I asked several guests. No-one had managed access). Generally staff indifferent at best. I was given wrong advice ('no nearby restaurants': there were 2 in walking distance; 'no Tri- rail service on Sundays': there was). Oh, yes, and the one ice machine that was declared to be working was still not! I often think some reviewers are picky and fastidious. Not so in this case. I spent a month in a large number of hotels across America: this is the unchallenged worst! Stay away even if desperate!!
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