This place was awful! If you're staying here, bring your patience and a sense of humor. (Most) of the staff was really rude and inept. We called to let them know we would be checking in late, we called about 6 times before someone answered - then they hung up on us. We called back and finally talked to someone that assured us everything would be ok, we asked him to double check our confirmation and they had us down for ONE room (we booked two), when we arrived the lady was very rude and told us she didn't have ANY reservation for us. Thank goodness we remembered the name of the person we talked to. Carpets are disgusting, dirty and had holes in it - I didn't even want to walk on it with my bare feet, the AC was so loud it was hard to sleep, and the hair dryer didn't work the first day. Their continental breakfast was horrible - I don't know what kind of milk they had for the cereal (powdered milk???), but it tasted bad. Go out to eat, you'll be better off.
We went to the pool and the hall was full of maid's carts, we could hardly squeeze by. The staff was standing right there and didn't even try to move them a bit so we could get through.
If you don't care about rude people, terrible customer service and lousy food, this place was cheap and the location was fine.
- Official Description (provided by the hotel):
- The Holidays Golden Glades Boutique Hotel in Miami is an excellent choice whether you are looking for a Miami vacation hot spot or traveling on business. The hotel prides itself in offering exceptional friendly and efficient service to all our vacationers and honored guests. You can expect the special privileges that come from staying at a fine hotel when you stay with us. The Holidays Golden Glades Hotel was honored in Washington D.C. with the 2008 Best of Miami award in the lodging category by the U.S. Local business Association. Our outstanding North Miami Beach location is ideal whether you fly in to Miami International or Ft. Lauderdale International Airport. Miami Beach vacation packages and discount hotel packages are available seasonally. ... more less
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- Also Known As:
- Holiday Inn Golden Glades
- Holiday Inn North Miami
- North Miami Holiday Inn